Ratings based on 84 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Great value for money

Posted Apr 11, 2017
Great location, good service, breakfast included, good fast wifi, super confortable rooms
Comment from Hotel Management
Jun 20, 2017 by Gerencia City Express Suites Anzures, Hotel Management
Thanks for your comments. We hope to see you soon!
4 out of 5
by A verified traveler

Nice hotel for a good price near Polanco / Park

Posted Feb 27, 2017 on Hotels
Staff is very helpful, even with guests that don't speak the best Spanish :)
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Hello, Thank you for your visit and comments. We hope to see you soon again. Enjoy.
4 out of 5
by A verified traveler

Posted Feb 22, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Hola, Gracias por su visita, le esperamos pronto en ésta su Casa. Hello, Thanks for visiting us, we hope to see you soon again.
1 out of 5
by A verified traveler

Posted Jul 28, 2016
When I arrived they did not have my reservation nor did they have an available room.
Comment from Hotel Management
Jul 18, 2017 by Dirección del Hotel, Hotel Management
Gracias por sus evaluación. Actualmente el hotel está completamente remodelado, le invitamos a conocer como quedaron mejoras que realizamos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and kind hotel

Posted Mar 21, 2016
Pros: Staffs, Clean room
Cons: AC
Location: It's close to Bosque de Chapultepec, a park where many museums are.
The staffs are always all nice and kind. Most of them speak English well. The rooms are clean and new, and have enough spaces. One thing I have to say is that I felt cold in the night even though I turned AC on. But definitely I'd stay this hotel again!
Comment from Hotel Management
Jul 17, 2017 by Dirección del Hotel, Hotel Management
Thank you for taking the time to leave your comments. In the same way, we thank you for your preference. Now all the hotel is improved, we want invite you come again. Kindly regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

WIFI connectivity

Posted Oct 22, 2015
Pros: Nice and kind people
Cons: WIFI connectivity and speed
It is really nice hotel and excellent for price paid. The only thing I would comment is that WIFI is slow. It happens any hotel in Mexico but it would be perfect if they look at a better WIFI connectivity.
Comment from Hotel Management
Jul 17, 2017 by Dirección del Hotel, Hotel Management
Thank you for taking the time to leave your comments. In the same way, we thank you for your preference. Now all the hotel is improved, we want invite you come again. Kindly regards.
4 out of 5
by Adolfo from Dominican Republic

Posted Oct 21, 2015 on Hotels
Was Great, nice People and good hotel ubication in the city
Comment from Hotel Management
Jul 17, 2017
Thank you for taking the time to leave your comments. In the same way, we thank you for your preference. Now all the hotel is improved, we want invite you come again. Kindly regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great Hotel

Posted Oct 16, 2015
Pros: Rooms size, staff, location, and rate.
Cons: This is a new hotel. It will be interesting to see if it remains the same in 4 - 5 years.
Location: Plenty of restaurants and shopping.
This was a very nice hotel in a good location. Close to restaurants and just far enough away from the airport. The rooms are huge and very clean. Their rates are reasonable. The staff is wonderful.
Comment from Hotel Management
Jul 17, 2017 by Dirección del Hotel, Hotel Management
Thank you for taking the time to leave your comments. In the same way, we thank you for your preference. Now all the hotel is improved, we want invite you come again. Kindly regards.
5 out of 5
by A verified traveler

Full aparment

Posted Sep 5, 2015 on Hotels
We went to Mexico City for doctors apoiments ans we stayed at the 2 bedroom 2 bath suite and it was perfect because we felt at home. Everyone was very nice and went out of their way to make oure stay comfortable. Full kitchen was a lot of help.
Comment from Hotel Management
Jul 17, 2017
Thank you for taking the time to leave your comments. In the same way, we thank you for your preference. Now all the hotel is improved, we want invite you come again. Kindly regards.
4 out of 5
Recommended
for Families
by Steph

Great for families

Posted Aug 5, 2015 on Orbitz
We book the suite with 2 bedroom, 2 bathrooms and a sofa bed in the living room with is really convenience if you are travelling as a family. You can stay together in the common area and still have the privacy of the rooms. Really recommend it! Staff friendly and willing to go above and beyond to help you!