Ratings based on 340 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

In the airport

Posted Jan 14, 2017
Pros: My wife is a clean freak and she was impressed with this hotel rooms were spotless and the hole hotel was spotless. She said amazingly clean.
Cons: Free breakfast but that just something we are used to in Canada not a big deal.
Location: She loved the fact the hotel guy carried her luggage to the airport and then an airport guy took it to air Canada drop for her. Close to airport.
Great staff . Great rooms comfortable rooms and a walk way to the airport. What more could you ask for after a long trip in Mexico. Relax before you catch your flight home. We have tried most of the hotels around the Mexico international air port. If we had tried this one first we propyl would have not tried the others.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ames, Iowa

The best hotel I've ever stayed at

Posted Jan 11, 2017
Pros: The staff, the cleanliness, the easy access to airport and food
Location: Good location since it's attached directly with the Mexico City Airport Terminal 1
The service at this hotel was amazing! After spending 2 weeks in my husband's village with no indoor plumbing and dealing with the stress of travel while 5 months pregnant and with a active 4 year old, the moment I walked into this hotel, I felt relaxed. As we entered, a young man who looked like he was leaving for break stopped and asked us where we were going and took time from his break to carry our bags from the entry to the receptionist to our room. Check in was quick and my daughter and I was provided bottles of water. I guess they saw how exhausted we were. The rooms were spacious, clean, and modern. The beds and linens were so amazingly soft after sharing a broken mattress with my family for 2 weeks The bathroom was updated and there was no lack of hot water. Our room had a lovely view of the lobby and the security is good. You have to use your room key to access the hallways or elevator, which provides extra security. The restaurant at the hotel was delicious!!!! Our server, Roman, was amazing, attentive, and polite and even interacted kindly with our tired and cranky 4 year old. The chef, Cristian, even came to our table when our meal was delivered to personally make sure the steaks were cooked to how we liked them. Our drinks were refilled in a timely manner, good options for food, and delicious to boot. Roman and Cristian even brought us a free dessert since it was the day before El Dia de los Reyes. The only funny thing about our experience is they keep referrin
Comment from Hotel Management
Jan 17, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Melody: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Please come back soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO

GREAT HOTEL ON AIRPORT LOCATION.

Posted Jan 9, 2017
Pros: THE RECEPTION BEER OR WATER YOURE CHOICE
Cons: MAKE SURE ELEVATOR ARE WORKING AT ALL TIMES.
Location: CLOSE TO AIRPORT AND FROM THERE TO MEXICO CENTER LOTS OF OPTIONS.
NEWER HOTEL GREAT STAFF BREAKFAST INCLUDED IN SOME RATES. CLOSE TRANSPORATION TO MEXICO CENTER. SECURE ALL TIMES.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Detroit, Mi

Very convenient location.

Posted Jan 9, 2017
Pros: Al facilities in one place. Room, restaurants, high speed wifi, fitness center.
Cons: Signals at the airport to get to the hotel.
Location: For a busy travel is excellent. No time to go outside of the hotel-airport complex.
Very convenient location close to the airport. Need more advertising for passengers to find the way to the hotel (from Terminals 1 and 2), No announcements and some fellows in the airport does not even know what is Courtyard Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
Convenient location, especially if connecting flights at the airport. Excellent food and staff was extremely helpful and curtious. Very good bed and spacious room with good shower. Would recommend this hotel to anyone for business in Mexico City or traveling with family and connecting flights.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent experience

Posted Dec 18, 2016
This is my second time staying at Courtyard. The staff is kind and very helpful and they try anything to please you and making you feel comfortable. The kitchen staff is wonderful. I would definitely book again with them.
Comment from Hotel Management
Dec 21, 2016 by Social Media Coordinator, Hotel Management
Dear Monica: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Convenient and Safe!

Posted Dec 17, 2016
Pros: Safe, Convenient, Comfortable beds and pillows, and pedestrian bridge to airport.
Cons: Front desk staff is nice, but should be more thorough and not overcharge guests.
We arrived in Mexico City and were able to walk to the hotel. They have a pedestrian bridge that is connected to the airport so you never have to go outside. Check in was a breeze, however, it would have helped if the front desk would have explained that your room key is also needed to use the elevator and access all public doors. We felt like idiots standing in the elevator until another guest explained to us that you also needed to use your room key for the elevator! Once we got to the room, the beds and pillows are amazingly comfortable. We only stayed two nights and those were the best nights of sleep I got on my whole trip. You are also able to just go across the pedestrian bridge back to the airport and you end up in what seems like the Airport Food Court. The Mexican food is amazing and very cheap. We went there for breakfast and lunch and only spent around $6 -7 dollars for each meal. One of the restaurants, Cucara Macara had the best flautas ever! I also recommend you go to the airport to get a cab. The front desk ordered a cab for us and we ended up paying double the rate for a taxi. Airport taxis are just as safe. The hotel also charged us more than what was quoted at check-out, however, Expedia immediately resolved this for me. Even with this snafu, I still recommend this hotel. I will stay again and next time I will just pay Expedia instead of paying at the hotel. If not for the front desk experiences, I would have given a 5 rating.
Comment from Hotel Management
Dec 21, 2016 by Social Media Coordinator, Hotel Management
Dear Celia: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We apologies for all the inconvenient about your stay , for us it is very important to read every single Guest's observation in order to improve the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Great hotel at the airport

Posted Dec 9, 2016
Pros: In airport, wifi, spacious and comfortable
Location: Not much to do nearby. This is strictly an airport hotel. If you are staying in mexico city there are better options in the other regions of the city.
I stayed here just one night upon arrival to mexico city. It is clean, comfortable, and welcoming. The bed is super comfy and the room is spacious. It is what you would expect from an airport hotel of this category (perhaps a bit nicer than others i have used) for the business traveller. Free wifi, proximity to airport...you can walk there from terminal one or take a very short shuttle from terminal 2. For an early morning departure or late evening arrival this hotel is ideal.
Comment from Hotel Management
Dec 15, 2016 by Social Media Coordinator, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great place to stay

Posted Dec 7, 2016
Pros: Clean, good location, friendly staff
Cons: Can't think of anything. they are rocking!
The location is excellent, you can walk from Terminal 1 and they have a shuttle to terminal 2. The service is also really good, better than many other hotels in the same category. Rooms are modern, clean and comfortable. The breakfast buffet has a better variety than most in its class. We met Tania and Hector, the managers of the restaurant who welcomed us and chatted with us giving recommendations for the attractions in the city. Good value for money and highly recommended.
Comment from Hotel Management
Dec 8, 2016 by Social Media Coordinator, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Service and location can't be beat

Posted Dec 7, 2016
The hotel is conveniently located at the airport. There's a walkway that takes you right from the terminal to the lobby. It's great for short business trips. The airport is also a safe place to eat if you arrive late and don't want to venture out into the city. The service at the hotel is excellent.