Ratings based on 1,057 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from california

too expensive restaurant, no pool ,terrible matres

Posted Apr 22, 2017
Cons: there is plenty space for a pool ; improve the food and the price of it
Location: airport; nothing but airport
Terrible beds; noisy beds ; we requested two double beds and they gave us one King bed, smelly bathroom no exhaust fan . No self parking at all ; very expensive valet parking; no pool at all ; very rude security guys
Comment from Hotel Management
Apr 24, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We apologies for all the inconvenient about your stay , for us it is very important to read every single Guest's observation in order to improve the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great hotel, amazing staff.

Posted Apr 19, 2017
Great hotel located right at Mexico City airport. Stayed one night for connecting flight. Staff were amazingly friendly yet professional and very helpful. Room was very well appointed and maid service wven came up and set up the pull out for our son. Would definately recommend to anyone willing to pay a bit more for a great experience.
Comment from Hotel Management
Apr 20, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Linda: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect for a short stay

Posted Apr 10, 2017
Staying for 3 days before heading to Cuernavaca. Traveling with family and arriving at airport at 5:30am. Because hotel is connected to airport by bridge, no taxi needed and staff was incredibly helpful to my very tired family. Hotel is beautiful as was the deluxe suite which was perfect for my family of four. Bedding was comfortable and soft. Every employee I came across was extremely courteous, pleasant and helpful. I think it's absolutely safe to say that if I were blind, I'd know I'm in Mexico because Mexico is the epitome of courtesy and kindness. Overall Great hotel.
Comment from Hotel Management
Apr 11, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod, MA

Outstandingl for international arrivals/departures

Posted Apr 3, 2017
Pros: Location, location, location and SERVICE!
Cons: Provide little shower caps in each bathroom!
Location: The staff helped arrange transportation for us to the Frida Kahlo Museum in Coyoacan.
Because my husband and I and 4 friends had bus reservations for Saturday morning to Queretaro, we wanted to stay as close as possible to Terminal one where the Primera Plus/Aeroplus buses departed. The Courtyard is closer to the bus than any other hotel at the airport. Our stay overnight at Courtyard was even better than we could have anticipated. We highly recommend this to any one arriving at terminal one or two and leaving the next day by bus for Cuernavaca, Queretaro, Guanajuato or Puebla. For those arriving at terminal 2 there is a Courtyard agent who arranges shuttle transportation to the hotel.
Comment from Hotel Management
Apr 4, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Emita: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered the majority of service you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel for an airport night

Posted Apr 2, 2017
Properly clean, and nice hotel for a night at Mexico City. Excellent room, good bathroom and really great buffet breakfast. Recommend highly
Comment from Hotel Management
Apr 4, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Katie: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

At the Airport

Posted Mar 21, 2017
Pros: Very helpful, pleasant staff. A very clean, comfortable room, with a comfortable bed, and a nice hotel restaurant with a good breakfast.
Cons: Is was great to have a hotel right next to the airport, yet it was also one it's drawbacks, as it wasn't in a neighborhood you'd want to explore.
Location: I went for a walk that took me back into the airport, where I found a great Italian restaurant. Just no neighborhood to visit.
I flew in one night and was flying back out the next morning, and Courtyard turned out to be a great choice.
Comment from Hotel Management
Apr 4, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered the majority of service you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from boston, MA

Posted Mar 20, 2017
Very convenient for international flights as it is connected to terminal 1. Everyone was very helpful, concierge helped us get a driver to give us a tour of downtown and to drive us around the city. Restaurant was great for breakfast but at night we wanted to sit and have a drink and service was not good, we had to chase down the waitress to order something. We stayed una suite that was perfect for our family, queen size bed and pull out couch with a mini kitchen. Room very clean and everyone that works there are very friendly and helpful.
Comment from Hotel Management
Apr 4, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Ingrid: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel for layover.

Posted Mar 12, 2017
Pros: Beautiful rooms and friendly staff
Cons: Nothing
Location: close to the city center and both Terminals.
This is a beautiful hotel with easy pickup for free shuttle from Terminal 2. It is connected directly to Terminal 1 if you fly out of there. The rooms are wonderful and quiet. The staff is very friendly and accommodating. I have stayed there twice now and will again without hesitation. Rates are very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Mexico City Airport

Posted Mar 6, 2017
Location: Great!!!
So convenient to Mexico City's airport....just a few steps. A very nice hotel and price!
Comment from Hotel Management
Mar 11, 2017 by Courtyrad Mexico City Airport, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Perfect hotel for a layover

Posted Feb 28, 2017
Pros: The service was incredible.
Location: Very close to the airport, great for a long layover.
We were in Mexico City for a layover and chose the Courtyard Inn based on other traveler reviews, and they were spot on. The hotel was very close to the airport, they have a 24 hour shuttle service, a complimentary beverage when you check in and free coffee in the lobby while you wait from 5am onwards. We were actually leaving just before 5am, so our concierge Claudia asked us to give her a ring on our way down and she would have coffee ready for us.The room was lovely, the beds were so comfortable we all just sank right into them and the elevators are very modern and cool (my kids loved them!). This is a great hotel if you fly into either Terminal 1 or Terminal 2 and don't have enough time to venture into Mexico City itself. Highly recommend!
Comment from Hotel Management
Mar 11, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Angela: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!