Ratings based on 345 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great hotel at the airport

Posted Feb 17, 2017
Location: Many other restaurants are nearby in the airport if you don't want to eat at the hotel; however, the hotel has an excellent breakfast buffett.
Our flight arrived one day, but our connecting flight did not leave until the next day - this is a great hotel for stop over. It's located in the airport, it's modern, clean, quiet with exceptional staff. My only comment (and this is not within the hotel's control), is that the signage in the airport to the hotel isn't the best. We ended up asking an airline pilot, then it was easy, go to the second floor, between gate six and seven, look for the hallway between the Krispy Kreme and the 7-Eleven, and then it's easy to find.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Close to international airport

Posted Feb 15, 2017
Stayed on two different times on our fly through Mexico City. Their command of English very good and very freindly. Had wheel chair for Mom and brought us to where weneeded to go. People were very friendly and helpful.
Comment from Hotel Management
Feb 15, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear John: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Very convenient to the airport, great staff

Posted Feb 6, 2017
We found all the staff to be friendly and helpful and interested in making your stay a pleasant one. The hotel is situated next to Terminal One and it is a short walk to the check in gates. The rooms are well appointed and quiet.
Comment from Hotel Management
Feb 8, 2017 by Couryard Mexico City Airport, Hotel Management
Dear Linda: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent location

Posted Feb 1, 2017
Easy to access from arrival area. Very welcoming and helpful staff. Facilities are very good. Enjoyed the stay. Access to subway is available in the airport. Hotel provided shuttle between terminal 1 and 2.
Comment from Hotel Management
Feb 8, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

In the airport

Posted Jan 14, 2017
Pros: My wife is a clean freak and she was impressed with this hotel rooms were spotless and the hole hotel was spotless. She said amazingly clean.
Cons: Free breakfast but that just something we are used to in Canada not a big deal.
Location: She loved the fact the hotel guy carried her luggage to the airport and then an airport guy took it to air Canada drop for her. Close to airport.
Great staff . Great rooms comfortable rooms and a walk way to the airport. What more could you ask for after a long trip in Mexico. Relax before you catch your flight home. We have tried most of the hotels around the Mexico international air port. If we had tried this one first we propyl would have not tried the others.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ames, Iowa

The best hotel I've ever stayed at

Posted Jan 11, 2017
Pros: The staff, the cleanliness, the easy access to airport and food
Location: Good location since it's attached directly with the Mexico City Airport Terminal 1
The service at this hotel was amazing! After spending 2 weeks in my husband's village with no indoor plumbing and dealing with the stress of travel while 5 months pregnant and with a active 4 year old, the moment I walked into this hotel, I felt relaxed. As we entered, a young man who looked like he was leaving for break stopped and asked us where we were going and took time from his break to carry our bags from the entry to the receptionist to our room. Check in was quick and my daughter and I was provided bottles of water. I guess they saw how exhausted we were. The rooms were spacious, clean, and modern. The beds and linens were so amazingly soft after sharing a broken mattress with my family for 2 weeks The bathroom was updated and there was no lack of hot water. Our room had a lovely view of the lobby and the security is good. You have to use your room key to access the hallways or elevator, which provides extra security. The restaurant at the hotel was delicious!!!! Our server, Roman, was amazing, attentive, and polite and even interacted kindly with our tired and cranky 4 year old. The chef, Cristian, even came to our table when our meal was delivered to personally make sure the steaks were cooked to how we liked them. Our drinks were refilled in a timely manner, good options for food, and delicious to boot. Roman and Cristian even brought us a free dessert since it was the day before El Dia de los Reyes. The only funny thing about our experience is they keep referrin
Comment from Hotel Management
Jan 17, 2017 by Courtyard Mexico City Airport, Hotel Management
Dear Melody: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Please come back soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO

GREAT HOTEL ON AIRPORT LOCATION.

Posted Jan 9, 2017
Pros: THE RECEPTION BEER OR WATER YOURE CHOICE
Cons: MAKE SURE ELEVATOR ARE WORKING AT ALL TIMES.
Location: CLOSE TO AIRPORT AND FROM THERE TO MEXICO CENTER LOTS OF OPTIONS.
NEWER HOTEL GREAT STAFF BREAKFAST INCLUDED IN SOME RATES. CLOSE TRANSPORATION TO MEXICO CENTER. SECURE ALL TIMES.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Detroit, Mi

Very convenient location.

Posted Jan 9, 2017
Pros: Al facilities in one place. Room, restaurants, high speed wifi, fitness center.
Cons: Signals at the airport to get to the hotel.
Location: For a busy travel is excellent. No time to go outside of the hotel-airport complex.
Very convenient location close to the airport. Need more advertising for passengers to find the way to the hotel (from Terminals 1 and 2), No announcements and some fellows in the airport does not even know what is Courtyard Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
Convenient location, especially if connecting flights at the airport. Excellent food and staff was extremely helpful and curtious. Very good bed and spacious room with good shower. Would recommend this hotel to anyone for business in Mexico City or traveling with family and connecting flights.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent experience

Posted Dec 18, 2016
This is my second time staying at Courtyard. The staff is kind and very helpful and they try anything to please you and making you feel comfortable. The kitchen staff is wonderful. I would definitely book again with them.
Comment from Hotel Management
Dec 21, 2016 by Social Media Coordinator, Hotel Management
Dear Monica: Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City. Regards!