The best hotel I've ever stayed at
Posted Jan 11, 2017
The service at this hotel was amazing! After spending 2 weeks in my husband's village with no indoor plumbing and dealing with the stress of travel while 5 months pregnant and with a active 4 year old, the moment I walked into this hotel, I felt relaxed.
As we entered, a young man who looked like he was leaving for break stopped and asked us where we were going and took time from his break to carry our bags from the entry to the receptionist to our room.
Check in was quick and my daughter and I was provided bottles of water. I guess they saw how exhausted we were.
The rooms were spacious, clean, and modern. The beds and linens were so amazingly soft after sharing a broken mattress with my family for 2 weeks The bathroom was updated and there was no lack of hot water. Our room had a lovely view of the lobby and the security is good. You have to use your room key to access the hallways or elevator, which provides extra security.
The restaurant at the hotel was delicious!!!! Our server, Roman, was amazing, attentive, and polite and even interacted kindly with our tired and cranky 4 year old. The chef, Cristian, even came to our table when our meal was delivered to personally make sure the steaks were cooked to how we liked them. Our drinks were refilled in a timely manner, good options for food, and delicious to boot. Roman and Cristian even brought us a free dessert since it was the day before El Dia de los Reyes. The only funny thing about our experience is they keep referrin
Comment from Hotel Management
Jan 17, 2017 by Courtyard Mexico City Airport, Hotel Management
Thank you for taking the time for evaluating to Courtyard Mexico City Airport. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.
Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mexico City.
Please come back soon!!