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Overview of Crowne Plaza Hotel de México

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Hypo-allergenic bedding, down comforters, free minibar, in-room safe
Hypo-allergenic bedding, down comforters, free minibar, in-room safe
Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Crowne Plaza Hotel de México

4 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationWorld Trade Center Mexico City1 min walk
    Popular LocationMetropoli Patriotismo11 min walk
    AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)24 min drive
    Popular LocationCastillo de Chapultepec38 min drive

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About this area

Mexico City

Located in Mexico City, Crowne Plaza Hotel de México is connected to a shopping center. Notable landmarks in the area include The Angel of Independence Monument and Castillo de Chapultepec, and travelers wishing to experience a bit of culture can try Palacio de Bellas Artes. Don't miss out on a visit to Parque Zoologico de Chapultepec.
Popular Location

What's nearby

  • World Trade Center Mexico City - 1 min walk
  • Metropoli Patriotismo - 11 min walk
  • Chapultepec Park - 13 min drive
  • Parque Zoologico de Chapultepec - 18 min drive
  • Castillo de Chapultepec - 38 min drive

Getting around

  • Mexico City Buenavista Station - 7 min drive
  • Chilpancingo Station - 16 min walk
  • Benito Juarez International Airport (MEX) - 23 min drive

Restaurants

  • Bistro Fusion — 1 min walk
  • Dolce Mexico — 1 min walk
  • La Strega — 3 min walk
  • Pei Wei — 3 min walk
  • IHop — 4 min walk

About this property

Crowne Plaza Hotel de México

Shopping hotel connected to the convention center in Benito Juarez, walk to World Trade Center Mexico City
4 restaurants, a full-service spa, and 2 bars/lounges are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a coffee shop/café, and a snack bar/deli are onsite. All 310 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Plasma TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches like free minibar items and pillow menus.
Crowne Plaza Hotel de México offers 310 air-conditioned accommodations with computers and DVD players. Beds feature down comforters. A pillow menu is available. 42-inch plasma televisions come with satellite channels and pay movies. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in January 2018.

Recreational amenities at the hotel include a 24-hour fitness center.
Crowne Plaza Hotel de Mex has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SGS (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (MXN 160.00 per night)
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 230 for adults and MXN 145 for children
  • 4 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Shopping mall

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (13563 square feet of space)
  • Meeting rooms - 3

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby
  • Renovated guestrooms - January 2018
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch plasma TV
  • Computer
  • DVD player
  • Pay movies
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - 3:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 for adults and MXN 145 for children (approximately)
  • Valet parking fee: MXN 160.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Mexico
Crowne Plaza Mexico
Mexico Crowne Plaza
Crowne Plaza De Mexico
Crowne Plaza Hotel de México Hotel
Crowne Plaza Hotel de México Mexico City
Crowne Plaza Hotel de México an IHG Hotel
Crowne Plaza Hotel de México Hotel Mexico City

Frequently asked questions

4.2
Very Good
Rating 5 - Excellent. 279 out of 570 reviews
5 - Excellent 49%
Rating 4 - Good. 192 out of 570 reviews
4 - Good 34%
Rating 3 - Okay. 53 out of 570 reviews
3 - Okay 9%
Rating 2 - Poor. 27 out of 570 reviews
2 - Poor 5%
Rating 1 - Terrible. 19 out of 570 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Service and they are very careful with our
Stayed 3 nights in Jun 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Services. Excellent, very respectful team.
Stayed 1 night in Jun 2020