Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Nov 23, 2016
No barhroom privacy. There is no door or separation from bathroom and bedroom.
3 out of 5
by A verified traveler from Milano

Hotel in zona centrale - ottima location

Posted Aug 25, 2016
Pros: La location
Cons: Il confort della stanza
Hotel situato in pieno centro in un contesto di corte molto bello (con ristoranti molto graziosi e negozietti). Il personale è cordiale, disponibile e preparato. Insomma una bella location ove passare qualche giornata per visitare Città del Messico Unico neo: la stanza che ci è stata assegnata non aveva finestre e l'unica porta-finestra non garantiva la privacy permettendo nel contempo un riciclo dell'aria.
4 out of 5
by A verified traveler


Posted Aug 22, 2016 on Hotels
Stay was wonderful. Staff was incredibly friendly and attentive.
5 out of 5

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
1 out of 5
by Aksel

Terrible Service and Fraudulent Bar Staff

Posted Jun 15, 2016 on Hotels
Despite the excellent location and cool design, we had a terrible experience at Downtown Hotel. The staff at the roof top bar were slow with terrible service level, and if this wasn't enough they tried to add drinks and items to the bill that we did not consume and they also changed the tip amounts on the bills after we had signed them. When we checked out it was clear that the handwriting of the added numbers were different and also that the amount was different from what I had written down. When we made the front desk aware of this they did not apologise immediately, but I had to explain this several times before the agreed to change the amount. The breakfast staff was also very unfriendly and didn't want to serve my mother the breakfast that was included in the room, but they tried to charge her for eating breakfast, so this was one more fight I had to have with the front desk at checkout. The staff was in general very unfriendly, so for instance they initially did not allow two of my Mexican friends to join us at the pool area, despite the pool area being far from crowded and despite the fact that we had booked 3 double rooms at the hotel. The only positive staff experience was with the doorman who helped us with our luggage and made sure that we were sent away properly. I was told that the hotel manager would contact me due to the above poor experience, but it has now been three days since check out, and still no calls or emails from him.
3 out of 5
by A verified traveler from San Diego

Great design, great service. Too loud

Posted May 10, 2016
The hotel itself is designed very well. Modern and great restaurants. The service is great as well. However, very loud on the weekends. Beds are not comfortable and my room had mosquitoes. Air conditioner doesnt really work.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 5, 2016 on Hotels
4 out of 5
by A verified traveler

muy bien!

Posted Apr 8, 2016 on Hotels
It was great
4 out of 5
by Eddie from NYC

lovely designer hotel

Posted Mar 4, 2016 on Hotels
Located in centro historico. Super convenient with lots of restaurants and shopping around. Easy walk to Zocalo and subway station. Super fast wifi. Interior of the rooms such a pleasure to look at with custom red brick walls and ceiling. Could use a couple more lights in the room though. Very dark unless you open the door windows. Staff spoke English well. Overall very nice.
5 out of 5
by A verified traveler

Great hotel in the heart of the city

Posted Feb 25, 2016 on Orbitz
I had an amazing time. The restaurants are good. The roomservice is great. Rooms are beautiful too.