Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by mimi from 兵庫県西宮

カップルにお勧め

Posted Dec 8, 2012
Pros: 部屋の広さ
Cons: 工事中、
Location: 地下鉄の駅から10分~15分の立地
設備、部屋の広さ、備品の充実さなど十分に満足できるものであった。 4日連泊したが、毎日のメンテは十分であった。 朝食も種類も多く、満足の行くものである。
5 out of 5
by Irma from San Mateo, CA

close to everything, safe place

Posted Oct 28, 2012
Pros: Free Breakfast n Happy Hour! Friendliness of the staff.
Cons: Hotel should have closed during Construction.
Location: excellent.......
Hotel was under construction when we arrived. Service was excellent due to the inconvenience.. the staff made up for the inconvenience.
5 out of 5
by ひで

とても親切なコンシェルジュ

Posted Sep 3, 2012 on Hotels
メキシコシティへのフライトで、空港にノートパソコンを置き忘れてきてしまいました。こちらのホテルで気づいたのでコンシェルジュに相談すると、とても親切に対応して頂き、日本まで送って下さいました。子供連れでしたが、ホテルの方が子供にとても良くして下さり、気持ちよく過ごせました。
5 out of 5
by A verified traveler

Mas que excelente

Posted Aug 8, 2012 on Hotels
Mi estancia en el hotel fue magnifica de otro nivel una atención magnifica en todos los aspectos una cordialidad realmente fue todo súper excelente
Comment from Hotel Management
Aug 30, 2012 by Hotel Management, Hotel Management
Gracias por compartir su grata experiencia en Embassy Suites by Hilton Ciudad de México – Reforma. Nos da gusto saber que Usted y su familia se sintieron bienvenidos durante toda su estadía con nosotros. Es nuestro orgullo contar con un personal altamente comprometido con la calidad y cuya prioridad es hacer que cada uno de nuestros huéspedes se sienta como “en casa”. Esperamos tener el gusto de recibirle a Usted y a su familia nuevamente en su próxima visita a la Ciudad de México.
5 out of 5
by MB

Great Hotel and a bargain

Posted Aug 7, 2012 on Hotels
This Embassy Suites is well located and quite the bargain, especially with the breakfast buffet included. I was especially pleased that there is a Starbucks in the lobby. There is so much to see in Mexico City and staying at this hotel makes seeing these sites very convenient
Comment from Hotel Management
Aug 27, 2012 by General Manager, Hotel Management
Thank you for taking the time to share your positive experience following your stay with us. We are very glad that you consider our AAA Four Diamond International-style boutique hotel of great value and that we met your family needs of comfort with the spaciousness of our two-bedroom suites and our Complimentary cooked-to-the order Breakfast which are part of our offerings. We are proud to know that, due to our ideal location on the legendary Paseo de la Reforma Avenue -heart of business, cultural and tourist attractions- you and your family got to know our dynamic and exciting City. We thank you for commending our hotel and look forward to welcoming you back again with our same hospitality.
5 out of 5
by Ed from San Juan, Puerto Rico

Excellent Value - Good Balance of Price & Quality

Posted Jul 20, 2012
Pros: Breakfast Buffet
Cons: Room Carpet
Location: Right on world-famous Paseo de la Reforma...very nice!
The staff was extremely attentive and genuinely interested that our experience was top notch. The breakfast buffet was included for all members of the family and was just as good as any "$29.95 per Person" breakfast buffet at other hotels. Also, they include a very delicious daily 6-8pm "business buffet" including house drinks with each stay.
5 out of 5
by Jose

Posted Jul 18, 2012 on Hotels
Excellent.
Comment from Hotel Management
Aug 22, 2012 by Hotel Management, Hotel Management
Thank you for your positive feedback. We are glad to know that you enjoyed your stay at Embassy Suites by Hilton Mexico City - Reforma and that you found our service to be excellent. Our staff strives to provide a warm service along with the highest service standards to our guests. It is great to know we achieved our goal. We hope to have you again with us in the near future.
5 out of 5
by A verified traveler

Posted Jul 18, 2012 on Hotels
Great hotel, location, food, and most importantly great staff!
Comment from Hotel Management
Sep 6, 2012 by Hotel Management, Hotel Management
Thank you for your kind review. We are glad to hear that you enjoyed our hotel in every aspect and that you felt warmly welcome by our staff. They will be pleased to learn that you found their service to be flawless. We appreciate your patronage and look forward to welcoming you and your family back again to our hotel in the near future.
5 out of 5
by claudia from Los Angeles, CA, USA

awesome Hotel

Posted Jul 17, 2012
Pros: Breakfast and Pool
Location: Excellent location to Zocalo and Bellas Artes.
this is very clean and comfortable hotel for business or for families. the personnel is very attentive to your needs. It also has the best buffet breakfast which has lots of variety of food and delicious! happy hour is also included daily, and the spread is good too. overall, i will continue to stay at this hotel, not just because of its great location but the wonderful experience i continue to get everytime i stay here.
5 out of 5
by A verified traveler

Posted Jul 16, 2012 on Hotels
Muy placentera!
Comment from Hotel Management
Aug 22, 2012 by Hotel Management, Hotel Management
Le damos las gracias por su preferencia y su recomendación. Nos da mucho gusto saber que su estancia en Embassy Suites by Hilton Ciudad de México - Reforma fue placentera y esperamos tener el gusto de recibirle nuevamente con nuestro mismo servicio y hospitalidad en un futuro cercano.