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Reviews

4.2 / 5Very Good
1,493 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym

Map

What's nearby

  • Popular Location
    Senate of the Republic
    3 min walk
  • Popular Location
    Museo de Cera
    6 min walk
  • Popular Location
    Monument to the Revolution
    9 min walk
  • Airport
    Mexico City, Distrito Federal (MEX-Mexico City Intl.)
    23 min drive

Book online or call:

1-800-238-0767

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    About this area

    Mexico City

    Located in Mexico City, Emporio Reforma is in the city center and near a metro station. Paseo de la Reforma and La Ciudadela are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Parque Zoologico de Chapultepec and Six Flags Mexico. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Sports Palace Dome.

    Visit our Mexico City travel guide
    Popular Location

    What's nearby

    • Senate of the Republic - 3 min walk
    • Museo de Cera - 6 min walk
    • Reforma 222 - 7 min walk
    • Monument to the Revolution - 9 min walk
    • U.S. Embassy - 13 min walk

    Getting around

    • Mexico City Buenavista Station - 3 min drive
    • Cuauhtemoc Station - 12 min walk
    • Mexico City, Distrito Federal (MEX-Mexico City Intl.) - 23 min drive

    Restaurants

    • Condimento – Restaurant offering Mexican cuisine. Serves breakfast, lunch, and dinner.
    • Galeria del Cafe – Coffee shop.

    About this property

    Emporio Reforma

    Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a 24-hour business center, and valet parking. All 145 rooms offer free WiFi and free wired Internet, plus 24-hour room service and plasma TVs with cable channels. Other amenities available to guests include DVD players, premium bedding, and coffee makers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Valet parking: MXN 150 per night
    24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–noon: MXN 200-250 for adults and MXN 160-190 for children
    1 restaurant and 1 coffee shop/café
    1 bar
    24-hour room service

    Things to do

    Fitness center

    Family friendly

    Dry cleaning service
    DVD player
    Laundry facilities

    Conveniences

    Banquet hall
    Elevator
    Front-desk safe
    Newspapers in lobby

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    24-hour business center
    Meeting rooms

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Braille signage

    More

    Fireplace in lobby
    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Premium bedding

    Bathroom

    Bathrobes
    Free toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    32-inch plasma TV
    Cable channels
    DVD player
    Pay movies

    Food and drink

    Coffee/tea maker
    Free bottled water

    More

    Desk
    Iron/ironing board (on request)
    Laptop-compatible safe
    Laptop-friendly workspace
    Phone
    Turndown service
    4.2

    Very Good

    5 - Excellent
    689
    4 - Good
    556
    3 - Okay
    164
    2 - Mediocre
    49
    1 - Poor
    35
    4.5
    Cleanliness
    4.4
    Service and Staff
    4.2
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 6 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great Staff. Great location. Very pleasant place to be.

    Stayed 8 nights in Dec 2019

    1/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    I have stayed at Emporio Reforma 3 times in 5 years and I have been thrilled by my stay each time. On this trip, a mistake was made, but rather than admit to it, the hotel fabricated a lie and told me that I had caused the mistake. They then failed to take any steps to remedy the situation. The issue revolved around my laundry. In short, the hotel staff informed me that, if I left my laundry in my room, it would be picked up when the room was cleaned and be returned by 9:30 pm the same day. I did as instructed, left my room at 10:00 AM, and made certain that the "do-not-disturb" sign was left inside the room. When I returned after 6:00 PM, my room was clean and my clothes were gone. I left an hour later and checked at the desk to make sure that my clothes would be ready by 9:30. The answer was a resounding "yes." When I returned after midnight, I stopped again at the desk and was informed that, because I had left the do-not-disturb sign on the door until the afternoon, my clothes had not been picked up until late in the day and they would not be ready until the next night. I found a typed letter in my room with the same story. Clearly a mistake had been, which was not a big deal, but to lie to me about it, to my face and in writing, is very upsetting. When I relayed my concern to the hotel, they did nothing but said they would email me after looking into it. 4 days later, I have heard nothing. I won't be going back. I wish they had just resolved the issue.

    Stayed 3 nights in Dec 2019

    1/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    I have stayed at Emporio Reforma three times in the last five years. Each time, I was thrilled with the caliber of the hotel, the price, and especially with the caliber of the service. Those three qualities are why I kept coming back. This past week, however, I had an unpleasant experience that led to this review. A simple mistake was made, but rather than admit to it, the hotel fabricated a lie, put it in writing, and told me that I had caused the mistake. They then failed to take any steps to remedy the situation. The day before I checked-in at the hotel, I called ahead to inquire about laundry services and was informed that if I left the clothes in room, then they would be picked up when the room was cleaned and that I would be able to get them back that same night by 9:30 pm. The next day, I checked-in late in the evening, but was again assured that if I left the clothes in my room, they would be picked up when the room was cleaned in the morning and that I would have them back by 9:30 the same day. I asked if I could just hand them over right there at check-in, but was assured that it wasn’t necessary. The next morning, I left the clothes on my bed with the appropriate formed filled-out, and left my room at 10:15 AM. I made certain to place the “do-not-disturb” sign inside the room so that there would be no opportunity for confusion. I did not return to the hotel until well after 6:00 PM and found that my room had been cleaned and my clothes removed, as anti

    Stayed 3 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 3 nights in Dec 2019

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