Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Fin de semana

Posted Aug 22, 2016 on Hotels
Hotel muy comodo y excelente restaurant
5 out of 5
by Erik from San Pedro, Belize

Excellent hotel

Posted Aug 20, 2016 on Hotels
Fantastic and friendly/helpful staff. Rooms are very nice with great views and very specious, will highly recommend this hotel, and will stay here again next time i need to go to Mexico City
3 out of 5
by A verified traveler

Bien en general !

Posted Aug 16, 2016
Bueno en general , pidan su auto desde la habitación , tarda mucho !!!
3 out of 5
by A verified traveler

Es REGULAR

Posted Aug 13, 2016
Pros: Su ubicación está muy bien, es Santa Fe, es cómodo si solo te mueves por esa zona, si deseas ir a Polanco u otras zonas es tráfico es pesado .
Cons: El comfort de la habitación con el aire acondicionado en operación.
La recepción es amable pero no puedes hacer checa-in hasta después de las 3 pm. bajo la excusa de que las habitaciones aún no están limpias. La habitación está cómoda, pero no encienden el aire acondicionado, lo enciendes y solo logras que opere un time de 9 minutos, es decir sopla aire por nueve minutos y se apaga, por lo que la habitación es muy calurosa y se hace incomodo dormir.
4 out of 5
by A verified traveler

Hotel excelente..... Servicios asociados muy caros

Posted Aug 7, 2016
Excelente servicio.... Accseso muy dificil.., Servicios demasiados caros.... Cuartos muy chicos....
5 out of 5
by A verified traveler from monterrey

Posted Aug 3, 2016
Muy agradable nuestra estancia ahí , personal amable , buena limpieza
5 out of 5
by A verified traveler from San Diego, CA

Have all the services that I need

Posted Aug 2, 2016
Everything was excellent, the staff, service, atention, near to shopping centers, restaurants, etc
1 out of 5
by A verified traveler from Cancun

A really awfully organised hotel

Posted Jul 29, 2016
Pros: Rooms are great and the rest of the staff are friendly
Cons: Reception, useless and miserable.
They couldn't find our booking. Waited 20 minutes with a miserable receptionist. She finally found the booking didn't apologise at all. We had breakfast included in the price but that was on the 8 th floor. Miserable receptionist told us nothing. We ate in the main restaurant and got charged for it. Argued on the way out. Took them 15 minutes to print off the receipt. The hotel was empty. We know why.
5 out of 5
by beatriz

This traveler left a rating score only Posted Jul 25, 2016 on Hotels
5 out of 5
by A verified traveler

Very Nice Hotel close to everything on santa fe

Posted Jul 25, 2016
Love it i will return, friendly staff, very good hotel