Ratings based on 1,448 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Dec 5, 2016
Pros: servicio del hotel al aeropuerto y viceversa. No se oyen los aviones al despegar o al aterrizar.
Buen gimnasio, baño chico. Buena limpieza de la habitacion
5 out of 5
by A verified traveler from el paso, tx usa

Great hotel close to the airport

Posted Dec 3, 2016
Had a 19 hour layover in Mexico City, the hotel was very nicely appointed and even arranged a tour of the city with a great guide. We were very comfortable in the room.The beds and lots of pillows were great. The food in the hotel was very good. Great staff attended to any requests quickly, all were very nice. Would definitely stay again.
5 out of 5
by A verified traveler from PUEBLA

Excelencia

Posted Dec 1, 2016
Excelente servicio de todo el personal Comodidas en la habitacio Excelente servicio de y hacia el aereopuerto Excelente cocina calidad sabor Precio
3 out of 5
by A verified traveler

Für Geschäftsreisende mit Weiterflug perfekt

Posted Nov 27, 2016
Pros: Nähe zum Flughafen + Shuttle service
Location: 5 min zum Flughafen mit dem Shuttle service
Zwischen Stop bevor Weiterflug angetreten werden konnte . Dafür geeignet
5 out of 5
by A verified traveler

Excelente servicio e instalaciones

Posted Nov 22, 2016
Pros: El buffet de comida está muy completo y la comida es muy deliciosa. De los mejores buffets que he tenido la oportunidad de probar.
Cons: La comida en servicio a la habitación no estaba tan rica como la del buffet.
El hotel está muy bonito, todo el personal del hotel es muy amable... se les ven las ganas de trabajar y de que tu estancia con ellos sea lo más placentera posible. Queda muy cerca del aeropuerto, y con todo el tráfico que existe en la Ciudad de México es una buena opción a considerar.
2 out of 5
by A verified traveler from l

Habitaciones sucias

Posted Nov 22, 2016
Tuvimos una estancia terrible, nos tuvieron que cambiar 3 veces de habitación porque estaban sucias, las sabanas llenas de cabellos, toallas manchadas, alfombra sin aspirar y baño con pelos. Todo para terminar en una havotación en la que el aire acondicionado solo enfriaba, no servía la calefacción y hacía mucho frío, solicitamos que lo repararán y no pudieron nos enviaron un radiador, pero igual seguimos pasando frío. Para colmo colchón y almohadas incomodisimas. Desayuno caro y malito.
5 out of 5
by A verified traveler

Posted Nov 22, 2016
Pros: Big rooms, quiet.
Great place to overnight before an early flight. Large rooms, clean and quiet.
3 out of 5
by A verified traveler from US

Locks broken on door, heat didn't work, room was c

Posted Nov 21, 2016
2nd stay, first was fine, this trip not so much. See notes above
5 out of 5
by A verified traveler from New York

Close to airport

Posted Nov 18, 2016
Check-in was fast and easy. Beautiful grounds. They even have a small outside pool. Newly-renovated room with comfortable bed and good shower stream. The restaurant is open until 1 am - great for late check-in. Food is good and reasonably priced. There are two breakfast options: to choose from the menu which I did, or buffet for $250 pesos/person. Airport shuttle runs every 15-20 min.
4 out of 5
by A verified traveler

prefer this hotel to camino real for airport

Posted Nov 8, 2016
Pros: Convenient to airport with reliable shuttle 24 hrs, decent wifi at no extra charge
Cons: Pillows too big - gave me a sore neck
Location: catch an airplane
clean, fast check in, convenient restaurant, pleasant staff