Ratings based on 571 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico city

Hotel close to market shopping center

Posted Sep 9, 2017
All good. Everyone was polite. Good hotel location. Issues were beds not that comfortable pillows were heavy and hard like sleeping on sand bag. Other than that everything was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, Florida

Quiet & Next to the Mall but...

Posted Aug 15, 2017
Pros: The hotel staff are super great. Always ready to help and super courteous. Quiet room.
Cons: The gym has not been maintained and the images of it must be from years ago. Number of cleaning staff.
Location: A mall with numerous stores and restaurants is about 2 blocks away, simple to walk to.
The staff were some of the nicest that I have come across in my travels and the room is super large (like a dance floor between the bed and the TV). But some of the extras are missing of broken which was the disappointment for the experience. Issues - * The gym has not been maintained so only one tread mill was working and the weight machine was broken as well. * The pool is more like a large jacuzzi then a pool, not big enough to do laps or anything physical. * We had room service 3 times. The last time I got food poisoning that kept me in bed for 2 days. * Several times we put the sign up to clean the room while we went out for the day. We came back at around 5 and they still had not cleaned our room. If we were in the room, they would do a poor job to get out as quickly as possible. If they did clean while we were out, they did a great job. * Hotel taxi's are ridiculously overpriced. Example we took a hotel taxi to the other mall in Gran Sur. They charged us $130 pesos. We took a certified taxi back with a meter and it cost us $29 pesos. To another destination they charged us $350 pesos and the other taxi charged us $200 pesos. We ended up using Uber after that. * Even though the room is massive, it does not have any refrigerator, table for two (we had to eat on the bed) or any desk that can be used. Happy - * HOTEL STAFF!!!! * Clean room when they got to us when we were out. * Location of hotel / size of the room. * Quiet
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena experiencia

Posted Aug 13, 2017
Pros: Kindness and good service
Cons: Bigger swimming pool. Have the whirlpool working more time.
Location: Close to "Estadio Azteca" (to see good soccer games) and to GrandSur (to do some good shopping)
Everyone was really friendly and professional. Cleaning crew, servers, and cooking staff. Good illumination on dining area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas Nevada

Friendly hotel

Posted Aug 1, 2017
Very nice hotel, very good food and super friendly staff!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 19, 2017 on Hotels
5 out of 5
by Irene

Posted Jun 19, 2017 on Hotels
Really great experience at this hotel loved the proximity to the mall/grocery store.
2 out of 5
by A verified traveler

Over crowded!

Posted Jun 2, 2017
May be a bad luck but there was a DIF goverment convention with too many people at lobby and restsurant. Additionally the elevators where out of service and we had to use the stairs to the 4th floor. Not sure how the Managment can accept too many people if they dont have enough room and no elevators.
3 out of 5
by Andres

Good service but no so good rooms. The breakfast a

Posted Jan 31, 2017 on Hotels
Good service but my room was too hot day and night and even though I told them to check the AC on my room it was still the same. I couldn't sleep :(
5 out of 5
Recommended
for Everyone
by A verified traveler from Johannesburg

Great hotel.

Posted Dec 29, 2016
The service was excellent. Staff was always very friendly and helpfull. The location is great. Walking distance to shopping mall. The breakfast buffet was very good.
5 out of 5
by FERNANDO

This traveler left a rating score only Posted Dec 27, 2016 on Hotels