Ratings based on 143 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Convenient location in Polanco.

Posted Mar 27, 2017
Pros: Location.
Cons: Bathroom door
Location: Close to many restaurants.
Nice facility except for bathroom which was small and door arrangement difficult to operate.
3 out of 5
by A verified traveler

Good location but that is it.

Posted Jan 12, 2017
Very good location in the heart of Polanco. However? The rooms te outdated and noisy. Don't fool yourself about the "free breakfast". It was really a banana, a cookie and boxed milk. It may be a good option if you are looking at an extended stay, but definitely not just for a few nights.
Comment from Hotel Management
Jan 18, 2017 by Dirección Comercial, Hotel Management
Good afternoon I would like to thank you for taking the time to leave us some feedback regarding your recent stay at FlowSuites. The breakfast is continental type because the suites are fully equipped for long stays so do not request the service, however we will take your comments to improve on that service. It is our pleasure to have you as our guest!!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great service and awesome rooms!!!

Posted Nov 28, 2016
Pros: Service and the room
Cons: I didn't like that I could hear the other guests while in my room
The people at the front desk were very friendly and the rooms were very big!! I was just expecting a regular room, but it was a big suite. I could hear the other guests being loud, but I zoned them out and went to sleep. Very comfortable bed as well. Highly recommend this place
Comment from Hotel Management
Dec 8, 2016 by Dirección Comercial, Hotel Management
Good afternoon Sr Carlos I would like to thank you for taking the time to leave us some feedback regarding your recent stay, It is a pleasure FlowSuites have chosen to stay. Thanks for your attention.
4 out of 5
by A verified traveler

Posted Jun 25, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Buenas tardes: Agradecemos su preferencia para hospedarse en FlowSuites, nos alegraría saber más a detalle sus comentarios en su próxima visita. Ya que nos permite apreciar un poco más nuestras áreas de oportunidad y mejorar los servicios para ustedes. Muchas gracias.
5 out of 5
by Alberto from Buenos Aires Argentina

Positively Surprised

Posted May 20, 2016 on Hotels
Service at this hotel was one of the best experienced. At check in, room service, taxi calls, check out, breakfast, or any other encounter. Location is nice and very near important hotels and parks. Easy to get to the airport. Rooms were bigger and nicer than expected. And though the entrance is not big or impressive the smiles and manners that greet you there surpass by far that.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Good afternoon Sr Alberto I would like to thank you for taking the time to leave us some feedback regarding your recent stay, It is a pleasure FlowSuites have chosen to stay. Thanks for your attention.
2 out of 5
by A verified traveler

Apart hotel more than hotel

Posted Feb 2, 2016 on Hotels
I didn't like Casa Castelar it was more an Apart hotel more than a hotel: small reception, noisy and cold rooms, lousy breakfast. I wouldn't stay at it again nor recommend it
4 out of 5
by octavio from Los Angeles

Location - location - location!

Posted Dec 2, 2015 on Hotels
This hotel is a very simple establishment with great suites, one block from high-end hotel chains like: Intercontinental, Marriott, Fiesta Americana, but why spend $200-$400 nightly if you can spend apprx. $100-$160 being in Polanco, one of the finest neighborhoods of Mexico City. Fine upscale restaurants, luxurious shopping, and great cafes for people watching! I always stay at this hotel and love it!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 4, 2015 on Hotels
4 out of 5
by Gabriela M. from Miami, Florida

Posted Oct 1, 2015 on Hotels
Super! People are very nice!
3 out of 5
by Evan from Boca Raton

One of my top Value Hotel choices in Mexico City

Posted Sep 7, 2015 on Hotels
Great location. Good hotel. Good value. No amenities (gym, hotel restaurant), but it was fine.