Ratings based on 371 Verified Reviews

4.7 out of 5
90% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent hotel

Posted Nov 13, 2017
Wonderful staff Excellent hotel as would be expected at a Four Seasons Couldn’t ask for anything better Highly recommended
Comment from Hotel Management
Nov 19, 2017 by Guest Relations Manager, Hotel Management
Dear Al, Thank you for kind review. We are thrilled to know you enjoyed your stay with us. We look forward to your next visit. Thank you for your preference Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great hotel

Posted Nov 8, 2017
Very well built, designed, decorated, maintained and operated hotel. Very friendly and helpful staff. Will stay next time.
Comment from Hotel Management
Nov 8, 2017 by Jose Adames - General Manager, Hotel Management
Dear Ning: Thank you for your rave review! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires, Argentina

Exceptional Hotel

Posted Oct 25, 2017
We had a great experience. The hotel was exceptional. Even though we stayed just for a night we could enjoy the great food and the flawless service!
Comment from Hotel Management
Oct 27, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your kind comment. We are very pleased to know your stay was memorable. Please do not hesitate to contact us for any further assistance you may need. We look forward to welcome you back soon. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from CDMX

Really good Hotel

Posted Sep 18, 2017
All the expirience was great. Facilities, pool, gym, restaurants and lobby. If you want to know Mexico City and have the right place to stay is here.
Comment from Hotel Management
Sep 23, 2017 by José Adames, General Manager, Hotel Management
Dear Alex: Thank you for choosing Four Seasons Mexico City! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and hope to welcome you back soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, new york

Mexico City

Posted Sep 6, 2017
Pros: Everything - all the way around a perfect experience
Cons: All good
Location: The hotel is located in the business district- it is safe but the area is not populated by many of the good restaurants. It felt safe to walk around
the hotel was lovely; I have stayed there in the past. It is safe, clean, well maintained and attended by the staff.
Comment from Hotel Management
Sep 11, 2017 by José Adames, General Manager, Hotel Management
Dear Jean, We are delighted to read about your experience. We are happy to hear that our team helped your visit turn into an unforgettable one. I highly appreciate your business and patronage as well as the opportunity to serve you and to create memorable experiences on every visit. We would be thrilled to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Above and beyond

Posted Sep 6, 2017
Pros: Everything
Cons: Nothing.
Location: We went on private tours to the historical center and the pyramids. That about covers it.
The hotel was in perfect conditions. The staff was great. The food was great. We stayed here for our wedding anniversary and the hotel went above and beyond. From flower arrangements to chocolate covered strawberries to flower petals in the room. All of this was donen by the concierge and staff service as none of it was requested. Truely a great stay.
Comment from Hotel Management
Sep 10, 2017 by José Adames, General Manager, Hotel Management
Dear Gabriela, Greetings from Four Seasons Mexico City! Thank you very much for choosing our hotel and for sharing your kind words. Our main goal is to exceed your expectations and provide a pleasant and rewarding stay. Positive evaluations like yours motivate us to continue improving day by day and continue on the path to excellence. It will be a great pleasure to welcome you again soon and we will be happy to help you with all the details to recreate a totally unique and unforgettable experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala City, Guatemala

Beautiful Hotel. Fabulous staff.

Posted Sep 1, 2017
We had just a standard room which was spacious and nice with the best bed ever and a great bathtub. The concierge, Julio, was amazing - so enthusiastic and helpful. The hotel restaurant, Zanaya, is fabulous, and we can't wait to go back!
Comment from Hotel Management
Sep 5, 2017 by José Adames, General Manager, Hotel Management
Dear Bonnir, We appreciate your wonderful review. It was a pleasure to host you during your last visit to Mexico City. It is always a joy to read when our guests love the small details that really make Four Seasons Mexico City "one of a kind". We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

BEST HOTEL IN MEXICO CITY!!!!!

Posted Aug 31, 2017
Pros: LOCATION, STAFF, QUIET, CLEAN, BEAUTIFUL
Cons: nothing
EVERYTHING WAS EXCEEDED MY EXPECTATION. GREAT!!!!!!!
Comment from Hotel Management
Sep 5, 2017 by José Adames, General Manager, Hotel Management
Dear Shuli, Thank you for choosing Four Seasons Mexico City! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Posted Aug 27, 2017
Excellent 5star. Both the room, personal, amenities were very good.
Comment from Hotel Management
Sep 5, 2017 by José Adames, General Manager, Hotel Management
Dear Lev, Thank you for your rave review! We are glad you enjoyed your recent stay with us and that the service was excelent. We appreciate your recommendation and we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Leandro, CA

Fantastic service and location

Posted Aug 10, 2017
My husband and I stayed here for our first wedding anniversary. We found the hotel and its staff to be exceptional. The room (a standard superior king) was gorgeous, very spacious and had lots of light (our room was on a corner with an exterior view). The room was serviced 2 - 3 times per day and the cleaning staff was meticulous. They always refreshed our water bottle supply, closed the curtains in the evening and opened them in the day time, arranged our toiletries in an organized fashion in the bathroom, etc. They even cleaned my hair brush the first day so that there was no hair in it! It really was incredible attention to detail. Every day leaving and returning to the hotel, there was staff there to open the front doors and hand you water (if appropriate). I can't say enough to emphasis the above and beyond service. The location of the hotel was fantastic for tourism - right on the Paseo de la Reforma. There was a metro stop not too far, and we had no problems with getting taxis or Uber here. We would definitely return to this hotel.
Comment from Hotel Management
Sep 5, 2017 by José Adames, General Manager, Hotel Management
Dear Samantha: We are delighted to read about your experience. It is excellent that you found the room lovely, well-designed, and comfortable. We will be sure to share your kind words with the rest of our team. With so much to do in Mexico City, it is wonderful that our location was able to provide access to so many places for you to explore. We would be thrilled to host you again soon.