Ratings based on 2,593 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect stay!

Posted Aug 15, 2017
All good! but no tv in English and a/c didn't cool enough. :(
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2017
Nice hotel. Good location. Great hospitality by hotel staff.
Comment from Hotel Management
Aug 8, 2017 by G Gonzalez, Hotel Management
Thank you very much for your kind comments! It has been an honor to serve you and look forward to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2017
I only speak a little Spanish The staff were incredibly accommodating and supportive of my learning about the language, city etc
Comment from Hotel Management
Aug 8, 2017 by G Gonzalez, Hotel Management
Thank you for your kind words, we are more than glad to know that you have enjoyed our service; we hope to see you soon again! Regards!
3 out of 5
by A verified traveler from houston texas

It's an ok place to stay.

Posted Jul 30, 2017
The room was nice and clean. The staff is what makes this place they are super friendly and very helpful. The cons: the bed was the hardest thing I have ever slept on. It was so unconfortable not only for me but my wife and my brother and sister in law as well. Room service stay away! We ordered pizza and it was cold and disgusting. I think I ended up getting sick because of it. I ate two pieces and stopped. Stay away from the pizza.
Comment from Hotel Management
Aug 1, 2017 by Rafael L, Hotel Management
Thank you dear guest for sharing your thoughts with us. Please accept our deepest apologies for not meeting your expectation with the Room Service. Our Executive Chef has been informed of this issue and is working on actions with his team in order to avoid this mistake to happen again. In regards to the mattress, we are currently developing a program to start substituting mattresses and hope we may start in the following months. Thank you again for your preference and look forward to another opportunity of serving you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Beautiful Hotel

Posted Jul 20, 2017
Pros: Comfortable beds, quiet
Location: Close to the Angel of Independence, safe location
Great restaurant, friendly staff and beautiful view from our room.
Comment from Hotel Management
Jul 21, 2017 by The management, Hotel Management
Thank you so much for your feedback and preference. We look forward for your upcoming visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 15, 2017
Nice hotel in the middle of Mexico City. Short walk to the park and other tourist attractions. Night life seemed a little run down but just a quick taxi ride to a lot of good spots.
Comment from Hotel Management
Jul 15, 2017 by The Managemnet, Hotel Management
Thank you so much for your feedback, it was a real pleasure to host you. We look forward your next visit.
4 out of 5
by A verified traveler from usa

Hotel OK area questionable. 1-2 blocks away unsafe

Posted Jul 9, 2017
Drunks and bums around the block must take a taxi to avoid. Hotel is better than average Concierge is not.
Comment from Hotel Management
Jul 12, 2017 by G Gonzalez, Hotel Management
Thanks for sharing your experience, we are very sorry for the inconveniences you have had in the street near here. We hope to have the opportunity to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Roof top pool with great vistas!

Posted Jul 8, 2017
Pros: walking distance to central area. great location.
Excellent front staff, great drinks/food and central location is a plus.
Comment from Hotel Management
Jul 11, 2017 by G Gonzalez, Hotel Management
Thank you very much for your kind comments! It has been an honor to serve you and look forward to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel in good location.

Posted Jul 7, 2017
Nice staff and nice rooms. great price for the hotel and good location close to tons of places to eat
Comment from Hotel Management
Jul 7, 2017 by The Management, Hotel Management
Thanks a lot for your comment, you´re feedback is really important for us, you are our fisrt concern. Thank you for your preference
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place, great stay

Posted Jul 6, 2017
Overall we had a great experience here, the staff were super helpful. Room was very clean, and we really liked the range of food/drink options within the hotel. My only complaint: because we had a suite on the top floor we were offered access to the business lounge, and were encouraged to take our complimentary breakfast here instead of in the main restaurant downstairs. The lounge was very nice, but the breakfast was horrible compared to the one on the main floor: sparse offerings, and they were almost always out of the main offering that day by the time we arrived. On the last few days we had our breakfast downstairs, no issues at all.
Comment from Hotel Management
Jul 11, 2017 by G Gonzalez, Hotel Management
Thank you very much dear guest for your kind words! We take on board your comments, our chef is working to improve our offering of meals in the Executive area. we look forward to another opportunity to serve you.