Ratings based on 2,338 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Aguascalientes

Un excelente Hotel en el centro de la Zona Rosa

Posted Sep 26, 2016
Pros: La ubicacion
Cons: no encuentro mejoras
Location: En el centro de la vida nocturna de la Zona rosa, con la plaza del angel cerca para comprar antigüedades asi como visita al ángel de la independencia
Que mas puedo decir, el lugar esta en una de las mejores y emblematicas zonas de la ciudad de México, a tan solo una cuadra del Caracteristico e imperdible Angel de la Independencia, los alrededores se prestan para salir a divertirse durante la noche, adquirir un buen recuerdo de su estancia en México asi como de museos y Comida
4 out of 5
by A verified traveler from tokyo

メキシコシティの中心でコンビニエンスストアが近く、思っていたより治安が良い

Posted Sep 25, 2016
Pros: すべての従業員が明るい、感じが良い、何より、英語の出来るフロントの男性がとてもいい対応でした
Cons: 夜中の工事の雑音
Location: カテドラルや宮殿などにアクセスが良かったです
ダブルの部屋でしたが、少し狭い、シャワーの出は良い、使い勝っては良い 清潔感が有りシティホテルとしては充分だと思いました
Comment from Hotel Management
Sep 26, 2016 by Galeria Plaza Reforma , Hotel Management
Dear guest, thank you so much for all your comments, the entire staff will be more than happy to know that you have enjoyed the service; we hope to see you on your next trip to Mexico City.
4 out of 5
by A verified traveler

Posted Sep 25, 2016
Pros: La atención del personal
Location: Muy bien situado para todo turista
Hotel muy buen situado. Personal servicial y atento. Solo puedo comentar negativamente que en el formulario de reserva emitido por Expedia se indicaba claramente que en la reservación se incluía DE LUXE ONE DOUBLE ROOM y era sencillamente una habitacion normal y que incluía internet inalámbrica, la que que me cobraron aparte. Todo lo demás fue positivo.
Comment from Hotel Management
Sep 27, 2016 by Galería Plaza Reforma , Hotel Management
Estimado huésped muchas gracias por haber elegido nuestro hotel, su retroalimentación es realmente valiosa para nosotros y no dude que tomamos en cuenta todos sus comentarios. Esperamos pronto contar con el honor de su visita. Saludos.
5 out of 5
by A verified traveler

Great hotel

Posted Sep 21, 2016
Great hotel, Went out after dark and felt completely safe in the neighborhood. Close to all the restaurants and bars in town.
Comment from Hotel Management
Sep 23, 2016 by Galeria Plaza Reforma , Hotel Management
Dear guest, Thank you for your visit, we are glad to know that you have enjoyed our Hotel and the neighborhood, we hope to see you on your next visit to Mexico City.
5 out of 5
by A verified traveler

close to angel de la independencia

Posted Sep 21, 2016
excelente closed to lot of history places great services
Comment from Hotel Management
Sep 21, 2016 by Galeria Plaza Reforma , Hotel Management
Dear Mr. Daniel, Thank you so much for all your comments, was our pleasure having you as our guest. We hope to see you on your next visit to mexico City.
3 out of 5
by A verified traveler from Ensenada baja california

Posted Sep 20, 2016
El personal de seguridad, muy grosero para e que te vas a robar algo se la pasa atrás de ti! Hay lugares donde no hay letreros de no fumar en la parte de la azotea (alberca) y aun así te lo prohíben.
Comment from Hotel Management
Sep 21, 2016 by Galería Plaza Reforma , Hotel Management
Estimada huésped, muchas gracias por su visita y por sus comentarios, una disculpa si no sintió el mejor trato por parte de la seguridad del hotel, tenga por seguro que para nosotros lo mas importante es su bienestar y su satisfacción, gracias por su retroalimentación en cuanto a los señalamientos en nuestro Pent House, tenga por seguro que lo tomaremos en muy en cuenta. Esperamos contar de nuevo con su visita, será un placer atenderle.
4 out of 5
by A verified traveler from henrietta, ny

Close to tourists points, metro. Excellent locatio

Posted Sep 20, 2016
Perfect location, public transportation, pubs, restsyrants
Comment from Hotel Management
Sep 20, 2016 by Customer Service, Hotel Management
Dear Guest : thank you for your kind comments, and we are pleased To know you have a wonderful stay, hope you can visit us back!!
4 out of 5
by A verified traveler from Florida

Location!

Posted Sep 19, 2016
Pros: The staff was very polite and willing to help with any question. The staff was always smiling!
Cons: I dislike my shower had half a glass door, nothing terrible but uncomfortable.
Location: Angel de la Independencia, coyocan, zocalo, palacio de las bellas artes
The hotel is two blocks away from the Angel de la Independencia! Great restaurants within 6 blocks or so, La Zona Rosa! On the corner you have a 7-11 store in case you need anything! The hotel staff is incredibility nice and willing to direct you to your destination, offering you options and giving sugguestions. The hotel is clean and comfortable. The pool area is really calming and it's a very decent size of a pool, not many people go to the pool on the 14th floor. Room service is 24 hrs. and concierge services. I had an excellent experience and will be returning on my next trip.
Comment from Hotel Management
Sep 21, 2016 by Galeria Plaza Reforma , Hotel Management
Dear Mrs. Verónica, is an honor receive all your comments, thank you so much for your confidence, we are more than happy to know that you have enjoyed our newly remodeled pool. We will be waiting for your next visit. Will be our pleasure having you as our guest again.
5 out of 5
by A verified traveler

Excellent hotel

Posted Sep 18, 2016
Nice hotel and clean, secure, staff freindly in general, nice experience, it's close to the nice places in Mexico. Congratulations. 0
Comment from Hotel Management
Sep 19, 2016 by Galeria Plaza Reforma , Hotel Management
Dear guest, thank you for all your comments, we are more than happy to know that you have enjoyed your stay with us, we hope to have the pleasure to see you on your next visit to Mexico City. Regards.
5 out of 5
by A verified traveler from Miami Beach

Centrally located.

Posted Sep 13, 2016
Everyone from the front desk (Alejandra) to the am/pm concierges who I forgot their names were extremely helpful, especially when booking tours.A very clean hotel. Great rooftop pool and gym.Love Mexico City except for the traffic which will drive you crazy.Make sure you go to see the pyramids, The Chapultepec castle and the beautiful churches.Will be back !!
Comment from Hotel Management
Sep 16, 2016 by Galeria Plaza Reforma , Hotel Management
Dear guest! we are more than happy to know that you have enjoyed your stay in Mexico and in Galeria Plaza Reforma, was our pleasure having you as our guest, we hope to see you soon. Regards