Ratings based on 2,052 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Fernando from New York City

Posted Dec 12, 2017
Pros: The outstanding customer service by ILSE who made the whole checking in process easy for me.
Cons: I would say in the business center to have more options for breakfast.
I would say ILSE was very helpful with my experience at the this hotel, She made the checking process very easy for me, and told me about the perks Expedia VIP members get. I would she gave me outstanding customer service, and she keeps me wanted to come back to this wonderful hotel. I would say to try this hotel you won't be disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Convenient Location Clean Room but Extremely Noisy

Posted Dec 11, 2017
I want to mention what a great job our cleaning person did during our stay. Other than that I feel that the lobby staff is somewhat pushy and the surroundings of the hotel very noisy due to 24x7 construction going on. The location is very convenient to many attractions, restaurants and bars. Easy access to Roma and Condesa as well.
2 out of 5
by A verified traveler from Seattle

Looks clean but not

Posted Dec 9, 2017
Carpets really dirty; shower flooded the bathroom every time requiring many towels to clean up
Comment from Hotel Management
Dec 11, 2017 by Rafael L, Hotel Management
Dear guest, thank you for your feedback. We offer our deepest apologies for the mistakes and please rest assured an action plan has been implemented to correct this situation. Please trust on our improvement compromise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartford CT

Urban living

Posted Dec 8, 2017
This was an excellent hotel in a perfect location - very walkable, safe neighborhood. No big
Comment from Hotel Management
Dec 11, 2017 by Rafael L, Hotel Management
Thank you for your kind comments! We look forward to serving you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, UK

great location

Posted Dec 8, 2017
Pros: the friendly staff and the restaurants, the shower was also very good as I'm tall and It was high enough not to stoop
Cons: staff and service are perfect but my only problems were with the back of the tv and the hotel maids not always leaving bottled water
Location: my highlight was walking through chapultepc park in the morning and walking to the historical district.
fantastic first trip to Mexico! the staff of the hotel were brilliant, especially as my Spanish is not the best. the location is also good as I found my self walking a lot more than I thought just to see more of the beautiful city. I would only say my only problems were with the back of the tv was hanging off and not always being left bottled water. I would like to thank all the staff and I look forward to my next trip were I will definitely stay here again.
Comment from Hotel Management
Dec 11, 2017 by Rafael L, Hotel Management
Thank you dear guest for your kind comments. Please accept our apologies for the mistakes in your room. We are glad to know they did not affect your overall experience but please rest assured we are already working in correcting them. It has been a pleasure and look forward to another opportunity of serving you.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Love it

Posted Dec 5, 2017
Perfect location to go anywhere Super nicer staff
Comment from Hotel Management
Dec 5, 2017 by Gonzalez G, Hotel Management
Thank you very much for your kind review. We hope we will have another opportunity of serving you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel with some missing stuff

Posted Dec 5, 2017
Pros: Location, room service
Cons: Nobody should enter the room without knocking especially at 8am
We really liked the hotel. The staff were really nice, room service was great and it was at a nice location. But there were two times they just opened the door without knocking and tried to walk in. First time we were so surprised. Second time they tried to walk in at 8am and luckily the door was locked! We don't even know why and who. I've asked the front desk and they said it must be the cleaners. It was really annoying to wake up to someone trying to walk in while you're sleeping. Also the A/C in the room wasn't really working. It was a bit hot.
Comment from Hotel Management
Dec 11, 2017 by Rafael L, Hotel Management
Thank you for your feedback dear guest! We apologize for the inconvenience about bothering you in your room. Our Housekeeping Manager is already working on this to prevent it to happen again. In the same way, our Chief Engineer has already worked in the AC. We look forward to another opportunity of serving you and show that we can make it better.
5 out of 5
Recommended
for Everyone
by A verified traveler from stockton, ca

Nice room

Posted Dec 3, 2017
Nice and fast service. They let me check in 3hrs before actual check in.
Comment from Hotel Management
Dec 5, 2017 by Rafael L, Hotel Management
We are glad you have enjoyed your stay. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Nice stay

Posted Nov 27, 2017
I've just used a few facilities and it was ok. Almost everything was ok, the only thing is that I didn't know that Caesar Salad in Mexico doesn't include Chicken....
Comment from Hotel Management
Nov 29, 2017 by Gonzalez G, Hotel Management
Dear Guest thank you for your comments your satisfaction is too important for us, We would like to contact with you in order to know more information. we offer the Caesar Salad with shrimp or chicken, maybe we did not inform you correctly. Thank you again in advance for your help. We hope to have the honor for another visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Nov 25, 2017
Amazing hotel and great location. Quick uber to a strip of bars. Will definitely stay again. Staff was amazing.
Comment from Hotel Management
Nov 27, 2017 by The Management, Hotel Management
Thank you so much for your comment, Your feedback is really important for us. We look forward for your next visit. Kindest regards