Really nice room and location is good for park, galleries. Etc. However I had a problem with a good delivery -arrived cold and overcooked. Was told next day that I would not be charged for it theme when I came to pay my bill the night before j left it was on there.reception staff were unhelpful and said they would need to check with mgr. I was called about a half hour later to say it was like sorted and would I like to come a d pay my ill. I said would do it on the way out at 5:30 am the next morning. It was still on thrill and jofcoursequeriedit and there wotsit guy said no he had checked andthey would only be giving a 15% discount. There was basically no reaoning with him and he knew I didn't have time to argue. Restaurant afghan accepted the error and had brought me plate of chocolate covered strawberries the night before and apologised. basically i feel ripped off and for this reason I would t recommend this hotel.
Comment from Hotel Management
Oct 14, 2016 by Galería Plaza Reforma, Hotel Management
Thank you for all your comments, you can be sure that we will work in all of them, Sorry if your stay was not entirely pleasant we’ll work hard to fix the issue that you experienced. We hope to have another chance to give you the best service.