Quality hotel in Mexico City
Posted Mar 17, 2017
Booked this hotel for a last minute decision to attend a huge trade fair in Mexico City. All of the 'big name' hotels in the area I needed to be were sold out so I took a punt on this one. I didn't have time to review all the hotel's facilities - I mostly only saw my room, the restaurant and the Reception and Concierge desks in the three days I stayed. I have to say that the hotel staff, without exception, were excellent. I would single out the teams running the Concierge desk for particular praise. Probably the best staff in the hundreds of hotels I have used across 42 countries I have been to. I speak no Spanish and every staff member was easily able to communicate with me. Service staff in the hotel's Plaza restaurant were fabulous, courteous, attentive, highly efficient. I used the hotel for breakfasts and a couple of evening meals (it's open until 11 pm, I think, for which I was very grateful). The food was very good. I would have liked to see more traditional Mexican food but I guess they have to cater for all sorts of tastes. The Concierge was able to direct me to an excellent restaurant two blocks away to satisfy that need. Room was fine, with all the amenities I needed. It's a pretty bustling part of town but the room was quiet (I was on the 8th floor). Very comfortable bed, not cramped room, very good bathroom and shower. My one, tiny, gripe was that I couldn't get any hot water out of the sink tap on Day 1 (although the shower was fine). Day 2 and 3 it worked fine.
Comment from Hotel Management
Mar 18, 2017 by G Gonzalez, Hotel Management
Thank you very much for your kind review dear guest! It is a pleasure to serve you and hope that we will have the honor of another visit soon!