Ratings based on 2,649 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Fabulous service

Posted Oct 15, 2017
Pros: Above.
Extremely clean hotel centrally located by Chapultepec Park. Lovely staff. They even offered to go to the pharmacy to pick up Medicine needed and delivered it to our room. Service is superior and the rates are very low for the quality Of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good business hotel. Convenient / comfortable

Posted Oct 14, 2017
Had a great stay. Great location close to business center. Comfortable and safe. Hospitable staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

mini bar

Posted Oct 11, 2017
The mini bar was empty and never replenished during my stay.
Comment from Hotel Management
Oct 18, 2017 by G Gonzalez, Hotel Management
Please accept our sincere apologies for the inconvenience you experienced l with the minibar. We take on board your comments and will work on them in order to achieve your expectations and a better service.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso Tx

Excelent👌

Posted Oct 11, 2017
Everything in this hotel was great since the moment I checked in, the staff was really nice and friendly. The food was good. The room was always clean and if I ever go to Mexico City I would surely stay again in this Hotel and of course I would recommend it to my friends and family❤️
Comment from Hotel Management
Oct 19, 2017 by G Gonzalez, Hotel Management
Thank you very much dear guest for your kind words! We are pleased to know you enjoy our property and look forward to another opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, great location, super clean!

Posted Oct 9, 2017
The best experience since I step in! I would come back for sure!!
Comment from Hotel Management
Oct 19, 2017 by G Gonzalez, Hotel Management
We are very glad to know you are having a good time at our hotel. We hope that we will have the honor of another visit soon!
3 out of 5
by A verified traveler from guatemala

NOT A GOOD EXPERIENCE

Posted Oct 8, 2017
I do really understand that the hotel had to make some repairs due to the earthquake, but they assigned a room where all the rooms were being repaired, I had to deal with sounds and dust. I requested many times to change my room and they said they couldn't do it. The hotel overall is kind of nice, good location.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location

Posted Oct 1, 2017
Close to the Angel of independence statue, the area is secure, Chapultepec castle is near and is beautiful. Great restaurants.
Comment from Hotel Management
Oct 3, 2017 by G Gonzalez, Hotel Management
Thank you for your kind words, we are more than glad to know that you have enjoyed our location; we hope to see you soon again! Regards!
3 out of 5
by A verified traveler

Posted Sep 26, 2017
Average. Slightly on a old side of an hotel, at some point remodel might be in order.
Comment from Hotel Management
Sep 27, 2017 by G Gonzalez, Hotel Management
Thank you for your visit and suggestion! Look forward to another opportunity to serve you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Galeria Plaza Reforma great location!!!!

Posted Sep 23, 2017
Pros: THE STAFF
Cons: NO MORE EARTHQUAKES
Location: EVERYTHING AND ANYTHING
I spent 8 nights there and I enjoyed every night. I also experienced the earthquake on September 19th. We were in a meeting there in one of the restaurants when the first shock hit followed by the second wave seconds afterward. Ironically Mexico has earthquake drills on that morning since that devastating earthquake in 1985 that took the lives of nearly 10,000 people.As I am writing this follow-up 3 more earthquakes has traumatized Mexico. I can say that My total absolute experience at the Galeria was and will always be special! YOU WILL INHERIT THE TRUE LOVE OF HOSPITALITY IN MEXICO THERE!!!!
Comment from Hotel Management
Sep 26, 2017 by G Gonzalez, Hotel Management
Thank you very much for your comprehension and kind comments! Thank you too for your support to Mexico, it was a very complicated time. Has been an honor to serve you and look forward to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from aurora il

Great zone

Posted Sep 21, 2017
It was an awesome experience loved the hotel great staff loved the food and it was all just so clean and everyone answered on the spot
Comment from Hotel Management
Sep 26, 2017 by G Gonzalez, Hotel Management
Dear Guest thank you for your comments your satisfaction is too important for us, We hope to have the honor for another visit soon!