Ratings based on 2,500 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso TX

Ok Hotel near Angel de la Independencia

Posted Mar 20, 2017
Pros: Location is convenient and staff is mostly friendly
Cons: Streets around it need improvement, safe location though
Location: Near main streets, uber is less than 5 minutes away
Older hotel, well mantained, overall friendly staff, construction in front of hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Mar 20, 2017
Close to bars, good restaurants, easy access to taxis. Safe neighborhoods and lots of nightlife in the nearby vicinity.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Washington, DC.

Quality hotel in Mexico City

Posted Mar 17, 2017
Pros: Staff, food, good room.
Cons: Breakfast times can be a little overwhelmed with guests.
Location: It's not the greatest location, but I'm not that familiar with the city. There are restaurants and shopping with easy walking distance.
Booked this hotel for a last minute decision to attend a huge trade fair in Mexico City. All of the 'big name' hotels in the area I needed to be were sold out so I took a punt on this one. I didn't have time to review all the hotel's facilities - I mostly only saw my room, the restaurant and the Reception and Concierge desks in the three days I stayed. I have to say that the hotel staff, without exception, were excellent. I would single out the teams running the Concierge desk for particular praise. Probably the best staff in the hundreds of hotels I have used across 42 countries I have been to. I speak no Spanish and every staff member was easily able to communicate with me. Service staff in the hotel's Plaza restaurant were fabulous, courteous, attentive, highly efficient. I used the hotel for breakfasts and a couple of evening meals (it's open until 11 pm, I think, for which I was very grateful). The food was very good. I would have liked to see more traditional Mexican food but I guess they have to cater for all sorts of tastes. The Concierge was able to direct me to an excellent restaurant two blocks away to satisfy that need. Room was fine, with all the amenities I needed. It's a pretty bustling part of town but the room was quiet (I was on the 8th floor). Very comfortable bed, not cramped room, very good bathroom and shower. My one, tiny, gripe was that I couldn't get any hot water out of the sink tap on Day 1 (although the shower was fine). Day 2 and 3 it worked fine.
Comment from Hotel Management
Mar 18, 2017 by G Gonzalez, Hotel Management
Thank you very much for your kind review dear guest! It is a pleasure to serve you and hope that we will have the honor of another visit soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Great location, fantastic staff, good accommodations. The rooftop pool is a great bonus.
Comment from Hotel Management
Mar 16, 2017 by Rafael L, Hotel Management
Thank you very much dear guest for your kind review! It has been a pleasure to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler

An every year experience

Posted Mar 13, 2017
This was the 5th time I have stayed here. I come to Mexico each year to lead an exchange for my 5th grade students and on one of the weekends, the students stay completely with familes so I come to Mexico City to explore museums and the amazing culture here. I love this hotel. It is comfortable, clean and in a great location. Thanks!
Comment from Hotel Management
Mar 13, 2017 by G Gonzalez, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Posted Mar 11, 2017
Pros: Friendly environment, Cleanliness and location.
Cons: More English Channel options on TV
The staff was wonderful! We had a very enjoyable vacation! Everyone including taxi drivers were very helpful throughout our stay.
Comment from Hotel Management
Mar 13, 2017 by G Gonzalez, Hotel Management
Thank you very much for your kind review dear guest! It is a pleasure to serve you and hope that we will have the honor of another visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home since 1986 !!

Posted Mar 10, 2017
Cons: TV channels
Excellent location, great staff and superb food in the neighborhood
Comment from Hotel Management
Mar 11, 2017 by Rafael L, Hotel Management
Thank you very much dear guest for your kind review! We are already working on the tv channel selection and shortly, we will have new options for you as well as HD quality. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the center

Posted Mar 2, 2017
Great place in the center of everything Great personal Clean rooms
Comment from Hotel Management
Mar 2, 2017 by Rafael L, Hotel Management
We really appreciate your positive words for us. It encourages us to continue offering our best service day by day. Thank you for your visit and hope to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Villa Park, CA

Location Location Location! Close to Everything

Posted Mar 1, 2017
Pros: Location! and the excellent service from the staff.
Cons: Make the AC colder :) also check that the showers are not clogged. I got a clogged shower but it was fixed right away.
Location: Convenience stores anywhere you walk to. Excellent restaurants, pharmacies near by. Police Department one block away. Calle Reforma just a hop away!
I love this hotel, this is the second time I stay here and for sure stay here again in the future. The hotel is conveniently located close to everything that you want and at the same time it's hidden away from all the chaos that might be happening a few blocks down. You will always see tourists arriving by the bus load and the staff is always ready to assist you. If you are planning a Mexico City trip I truly recommend this hotel, you will not be dissatisfied. Small convenience stores are around each corner that you wish to walk to, banks across the street, police department one block away and excellent restaurants everywhere. See you soon Galeria Reforma!
Comment from Hotel Management
Mar 1, 2017 by Rafael L, Hotel Management
Thank you very much dear guest for your kind words. We are pleased to know you have enjoyed your stays with us. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great area

Posted Feb 28, 2017
Great part of the city , lots of things to doing the area , tons of restaurants and bars ,walkable and safe
Comment from Hotel Management
Feb 28, 2017 by Rafael L, Hotel Management
Thank you for your kind comments dear guest! Look forward to serving you again when visiting Mexico City!