Ratings based on 921 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

The best in Zocalo

Posted Aug 23, 2015
This hotel is as good as it gets in zocalo. What a gorgeous historical place in the middle of everything with a great staff. One thing you have to understand about this place is, it's right by Zocalo Square which is know for hosting concerts and being a historical old hotel the sound insulation isn't the best, and you will hear music till late in your room. I didn't mind that and loved it all.
Comment from Hotel Management
Aug 26, 2015 by Guest Service, Hotel Management
We appreciate your comment. Gran Hotel Ciudad de Mexico is located in the heart of the city where the zocalo is a tourist spot with a beautifully charming story of our ancestors. We hope your visit with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Perfect location

Posted Aug 22, 2015
Great hotel staff & breakfast! I would definitely stay here again.
Comment from Hotel Management
Aug 25, 2015 by Guest Service, Hotel Management
Thanks for your kind comments, we are pleased that your stay has been pleasant and you were able to enjoy our excellent services, will always be a pleasure to have her visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Novelty and Classic Hotel

Posted Aug 18, 2015
Pros: Beautiful classic Art Decor hotel with lots of character and right on the Zocola downtown.
Cons: See above.
Location: Very central and easy to access the many sites and museums.
We had a large spacious room with king size bed. However, we had paid for a room for 3 adults because our daughter was with us. The room had an adjacent living room with a sofa bed which we discovered, at night, had no mattress. It took the staff over an hour to bring one and then we found that the sofa bed had a slope to it so she slept on the floor. We were offer a different room for our second night as compensation but decided not to move. The staff and manager were very decent and gave us all a meal as compensation in the end.
Comment from Hotel Management
Aug 21, 2015 by Guest Service, Hotel Management
Thank you for your kind comment, likewise we are pleased that our services have been to his liking as well as our elegant and comfortable rooms and our excellent staff. We hope your visit with us again.
4 out of 5
Recommended
for Couples
by A verified traveler from UK

Excellent central location and staff wonderful

Posted Aug 17, 2015
Pros: The service level is exceptional and the room was spotless. Thanks to Augustin P, Esteban, Cinthya and Javier for making our stay special.
Cons: This hotel is 5* at the service level, however the one area I would improve is the food. The food is above average, however not exceptional.
Location: The Cathedral, Templo Mayor Museum and Museo Nacional de Antropología are must sees. For restaurants try Casa Argentina and Mercaderes ( on Mayo)
The hotel is on the Central Square, with the restaurants facing onto the square: a wonderful view whilst eating in the hotel. The hotel has a great history and is architecturally stunning (I will say no more, just take up the free tour of the hotel.) The hotel is very well run and from arrival to leaving we felt that we were being looked after.
Comment from Hotel Management
Aug 20, 2015 by Guest Service, Hotel Management
Dear Chris, Thanks for your kind comments. For We are pleased that your visit has been to his liking as well as our services and highly trained personnel. we hope very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from MX

Hotel hermoso, elegante y con mucha historia

Posted Aug 1, 2015
Ofrece una cálida bienvenida, lugar con mucha historia y elegancia del México colonial, excelente servicio acorde a su elegancia
Comment from Hotel Management
Aug 6, 2015 by Guest Service Manager , Hotel Management
Muchas gracias por su comentario. Cabe mencionar que toda la estructura de nuestro Hotel se conservó después del cierre del Centro Mercantil en 1959 para dar paso al Gran Hotel Ciudad de México en 1968. Otro punto importante es nuestro excelente servicio brindado por nuestro personal altamente capacitado con el fin de satisfacer sus necesidades y hacer su estancia placentera. Esperamos haber cumplido sus expectativas, así mismo le esperamos pronto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wunderschönes Hotel!

Posted Jul 26, 2015
Super Hotel in sehr guter Lage. Eine kühles Getränk auf der Dachterrasse und auf den Zocalo schauen. Toller Service. Wunderschöne Architektur. Riesige Zimmer.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

I loved the hotel but not the staff

Posted Jul 18, 2015
Pros: location
Cons: Stop asking for tips you will end up making more money.
This is the old hotel with old charm and beautiful architecture. Rooms are big and well maintained. With staff you have a constant feeling that they are trying to take you for everything you got. Do not a accept any offers of help it will cost you triple. It's ok to make money but its not OK to take advantage of anyone.
Comment from Hotel Management
Jul 21, 2015 by Guest Service Manager, Hotel Management
Thank you very much for your comment, we are glad that the Art Nouveau style of our hotel was to your liking We also appreciate the observations that you kindly share us We will follow up with the relevant areas to prevent such situations, which you may annoy you. Our priority is to provide personalized and attentive service, we look forward to your visit again and offer a better experience.
2 out of 5
by A verified traveler from mexivo

Very bad

Posted Jul 8, 2015
It was very noisy and it was not confortable. Anyway L don't want stay again.
Comment from Hotel Management
Jul 9, 2015 by Guest Service Manager, Hotel Management
We appreciate your comment, we regret that you have had these problems, we always strive to provide excellent service and keep our instalaicones in optimal conditions for you to have a pleasant and comfortable rest. We hope you give us another opportunity to provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Florida

Beautiful historic Hotel in the best location.

Posted Jun 29, 2015
Pros: Location in historic area. Stained glass ceiling and iron railings and elevator are impressive.
Location: Numerous beautiful churches, shopping, sightseeing, palaces and cultural experiences. More things to do and see than we had time to do them all.
Excellent hotel with great service and restaurants.
Comment from Hotel Management
Jul 3, 2015 by Guest Service Manager, Hotel Management
Thank you very much for your comment, it will be a pleasure to have your visit again.
5 out of 5
Recommended
for Everyone
by A verified traveler

素晴らしい

Posted Jun 23, 2015
初宿泊だとベルボーイに話したところ、数分後にお祝いにとデザートをもってきてくれた。部屋も綺麗でサービスも行き届いたホテルです。