Ratings based on 1,325 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

I can't wait to come back

Posted Apr 27, 2017
This was one of the nicest hotels we have ever stayed in as a family. The Tiffany glass ceiling was stunning to look at every day. That view will never get old. The staff was amazing. They were all great to my son. Lewis will never forget Luis. Mi tocayo! My son loved the lion he gave him. The view from the upstairs restaurant was lovely. The Tamales were my favorite. The restaurant staff was excellent with my son. It was so child friendly. Our service was above and beyond what we normally get. We certainly want to come back. This hotel is a gem! Thank you for making our time in Mexico City so wonderful. Especially, thank you for all the help. We aren't fluent in Spanish. Please, consider staying here when you visit Mexico City.
Comment from Hotel Management
Apr 27, 2017 by Guest Service, Hotel Management
Dear Kelly, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service. All of our staff will continue to create memorable moments every time that you are here. We are glad to know that this experience in Gran Hotel Ciudad de México was for you a unique one. We look forward to see you again in Mexico City. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, Australia

Very grand hotel

Posted Apr 15, 2017
Fabulous hotel right on the main square. Hotel is very grand! Safe and secure with uniformed doormen. All the staff are very friendly and helpful. My booked shuttle left me stranded at the airport and the hotel came to my rescue and sent someone to pick me up.
Comment from Hotel Management
Apr 17, 2017 by Guest Service, Hotel Management
Dear Justine, Thank you very much for sending us your feedback about your recent stay with us. It is really valuable for us to know about this experience in our building was unique. We feel happy to know you had enjoyed our guest service and our location. It would be a pleasure to know you have planned to come back again to Mexico City. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, VA

Perfect Location

Posted Apr 6, 2017
Pros: We really liked the history of the hotel and the architecture, as well as the perfect location.
Cons: The hotel restaurant is average, not exceptional.
Location: Right on the main square. Very close to pedestrian street for good shopping, sightseeing, and restaurants. Lots to see and do!
We stayed for 3 nights and did a lot of touring all over Mexico City. This grand dame hotel is perfectly located. We had a big window right out onto the main square.
Comment from Hotel Management
Apr 6, 2017 by Guest Service, Hotel Management
Dear David, Thank you very much for your comments. It is nice to know that you really enjoyed your trip which was fantastic and full of experiences and a good location. We invite you to return to Mexico City and to be our guest again. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Stunningly beautiful hotel in a central location with a friendly staff.
Comment from Hotel Management
Apr 6, 2017 by Guest Service, Hotel Management
Thank you for your recent review of our hotel. Our location is a positive plus, because we are located in a tourist area, taking a few steps shops, restaurants, museums that will make your stay more affordable. We do try to set ourselves apart by providing consistent, friendly customer service. Please feel free to call us if you need help with your next reservation Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great old historical hotel in the city center

Posted Mar 31, 2017
Great experience in the historic part or Mexico Really enjoyed the old elevators Breakfast good but not the best in class Room old fashion but nice Gret welcome
Comment from Hotel Management
Mar 31, 2017 by Guest Service, Hotel Management
Thank you for choosing Gran Hotel Ciudad de México and for taking the time to share your important feedback with us. I am glad to know you enjoyed your stay, the breakfast and your magnific room. It would be a pleasure to visit us again when you return to Mexico City. Best wishes,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Good experience, recommend hotel. It is centrally located and can visit different stores walking distance.
Comment from Hotel Management
Mar 29, 2017 by Guest Service, Hotel Management
Thank you very much for your comment. Our location is a positive plus, because we are just in a tourist area, taking a few steps shops, restaurants, museums that will make your stay more affordable. . We hope to see you again in Mexico City. Best Wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Iconic grand old Hotel takes you back in time

Posted Mar 22, 2017
One of the most beautiful hotels I've seen in Mexico yet. From the minute you walk in the lobby and see the grand chandelier till you go up the antique elevator you have gone back in time. A splendid example of luxury and comfort and exquisite beauty. The ceiling is magnificent Tiffany glass like I've never seen before. The room was comfort and style beyond my dreams. Don't miss this hotel!
Comment from Hotel Management
Mar 25, 2017 by Guest Service, Hotel Management
Dear guest, Thank you for your recent review of our hotel. Gran Hotel Ciudad de México impresses from the moment you step inside, an immaculate Tiffany stained-glass ceiling above the lobby, while a stunning Louis XV-style chandelier and gilded open elevators add to the elegant ambience. It is always a pleasure to have people that could enjoy the complete experience in the hotel. We look forward to welcome you back to our hotel in the future, all of the staff will love to be at your service. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Margate, FL

Beautiful Hotel

Posted Mar 11, 2017
I had a great experience at Gran Hotel Ciudad de México. The location is probably the best in the city, huge rooms with a very nice decoration, staff very friendly, good restaurant, I will definitely come back..
Comment from Hotel Management
Mar 13, 2017 by Guest Service, Hotel Management
Dear Alex, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Our hotel aims to provide a truly unique experience, and this is possible by the great staff we have and the passion they show every day to cater our guests' needs all times. We look forward to welcoming you back to our hotel in the future. Best regards,
2 out of 5
by A verified traveler

AC was not working.

Posted Mar 8, 2017
staff were not helpful when AC situation was brought to their attention.
Comment from Hotel Management
Mar 10, 2017 by Guest Service, Hotel Management
Thank you for your words, it is always a pleasure to receive some feedback from our guests. The Gran Hotel Ciudad de Mexico aims to provide a unique experience. We are checking all the AC so that you can enjoy your stay, especially when is heat outside. For our entire staff will be an honor to welcome you again. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, N.Y.

Centrally located in historic Mexico City

Posted Mar 2, 2017
Lovely hotel steps from Zocalo and Metropolitan Cathedral. Views from rooftop restaurant overlooking historic buildings. Food fine. Room quiet large and clean with coffee maker and bottled water. Front desk staff very helpful with tourist information, restaurant bookings and tours.
Comment from Hotel Management
Mar 3, 2017 by Guest Service, Hotel Management
Thank you very much for sending us your feedback about your recent stay with us. It is really valuable for us to know about this experience in our hotel. We feel happy to know you had a wonderful experience and enjoyed our guest service, the rooms and the food at the Terraza restaurant. It would be a pleasure to know you have planned to come back again. Best wishes,