Ratings based on 1,252 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

el hotel esta en frente del zocalo y cerca de todo

Posted Dec 2, 2016
Pros: como me trataron y el hotel es bello
Cons: esta perfecto
Location: esta la calle madero a una cuadra y el zocalo a la salida
todos los trabajadores de lel de la puerta hasta la que limpia eran muy profecionales
Comment from Hotel Management
Dec 4, 2016 by Guest Service, Hotel Management
Apreciable Roman, Agradecemos su visita al hotel. Nuestra ubicación es privilegiada ya que estamos en pleno corazón del centro histórico.Nos complace saber que gozó de un servicio y atención personalizada por parte de nuestros colaboradores. Esperamos que en su próxima visita disfrute nuevamente del gran servicio. Será un honor recibirlo nuevamente como huèsped. Saludos Cordiales.
5 out of 5
by A verified traveler from San Antonio

Super

Posted Dec 2, 2016
Todo estuvo perfecto. Bien atendidos. No hay Nada mas que decor.
Comment from Hotel Management
Dec 5, 2016 by Guest Service, Hotel Management
Es para nosotros satisfactorio que su visita al hotel estuviera completa. Nuestro personal siempre en todo momento dispuesto a brindarle el mejor servicio para que tenga un momento memorable en su vida. No dude en visitarnos nuevamente, será un gusto recibirlo. Saludos,
5 out of 5
by A verified traveler from US

Posted Nov 29, 2016
Loved it. I would recommend it to anyone going to CDMX.
Comment from Hotel Management
Nov 29, 2016 by Guest Service, Hotel Management
Thank you for choosing our hotel and for taking the time to write us such an amazing comment. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. We look forward to welcome you back to our hotel in the future. Best Regards.
4 out of 5
by A verified traveler from New York, United States of America

Great location

Posted Nov 25, 2016
The hotel has the best location where you can walk and experience the best of Mexico City with the history, shopping and restaurants.
Comment from Hotel Management
Nov 25, 2016 by Guest Service, Hotel Management
Thank you for sending your opinion. We are always trying to do our best to make our guest happy and comfortable while staying in the hotel. We would love to see you again in Mexico City! Best wishes.
5 out of 5
by A verified traveler from Cancun Quintana Roo

Gracias al Gran Hotel Ciudad de Mexico

Posted Nov 23, 2016
Pros: Las instalaciones y la decoración
Cons: las camas y almohadas
Location: esta en el centro histórico y se puede llegar a bellas artes y amuchos museos muy cercanos
Me encanto el estilo que tiene el Gran Hotel Ciudad de Mexico, el domo es impresionante y en general el hotel es muy agradable. Gracias !!
Comment from Hotel Management
Nov 25, 2016 by Guest Service, Hotel Management
Agradecemos su visita al Gran Hotel de la Ciudad de México. Es un placer enterarnos que hemos logrado cubrir sus expectativas en cuanto su estancia y disfrute. Cabe destacar que Gran Hotel Ciudad de México cuenta con una hermosa arquitectura con estilo Art Nouveau y su encantador vitral estilo Tiffany. Será un gusto recibirlo nuevamente. Saludos cordiales,
5 out of 5
by A verified traveler from australia

Old world charm and excellent service

Posted Nov 16, 2016
Pros: The beautiful decor. The staff's attention to your comfort and the small extras - champagne and chocolate on arrival and small room gifts.
Cons: There was absolutely no detail not attended to. We loved it all.
Location: Near historical centre with access in walking distance plus great views to cathedral and palace from the restaurant. Also on pedestrian mall for shop.
From arrival to meals and facilities, this charming and beautiful old style hotel and it's genuinely service focussed staff exceeded our expectations.
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show part of the Mexican history through our building. We look forward to welcoming you back to our hotel in the future, Best regards,
5 out of 5
by A verified traveler from O

Excelente estancia

Posted Nov 14, 2016
Pros: La terraza y el cuarto que me asignaron
Cons: Todo estuvo bien
Location: Todas las actividades e historia de México está a su alrededor
Parece que uno entra a otra época estando dentro del Hotel y la ubicación es inigualable !
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Agradeciendo por tan bellas palabras que escribió. Es increíble saber que disfruto su estancia y creamos un momento memorable en su vida. Lo esperamos nuevamente en el Gran Hotel de la Ciudad de México, será un placer recibirlo. Saludos cordiales,
5 out of 5
by A verified traveler from US

Posted Nov 13, 2016
Pros: Location and services
Cons: Nothing
Location: Site seeing
Very nice and roomie, very clean great staff , lovely dining
Comment from Hotel Management
Nov 14, 2016 by Guest Service, Hotel Management
Thank you so much for your kind comment. I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show excellent guest service that we have always shown.If you come back again do not hesitate to call us! Best regards.
5 out of 5
by A verified traveler from F

Surprising

Posted Nov 12, 2016
Pros: The hotel built in the Art Nouveau style a century ago is a real piece of art. The room was spacious, clean and very well equipped.
Cons: They should propose a buffet for breakfast to improve the service.
Location: Excellent location to know the historical center and the lifestyles of Mexico inhabitants
Comment from Hotel Management
Nov 14, 2016 by Guest Service, Hotel Management
Thank you very much for your comment. We are pleased that you enjoyed the excellence of our personalized service and the beauty of our architecture. Our location is a positive plus, because we are located in a tourist area, taking a few steps shops, restaurants, museums that will make your stay more affordable. For us it's always a pleasure to have your visit.
5 out of 5
by A verified traveler from US

Beautiful historic hotel on Zocalo Square - ++++++

Posted Nov 8, 2016
Pros: LOCATION! Historic Value....accessibility to everything! The Terraza restaurant on top was wonderful Morning breakfast was included and healthy!
Cons: Nothing.....
Location: So many museums within walking distance - fine restaurants - the cathedral is right across the square ....
We were visiting for Dia De Los Muertos and found this hotel simply perfect. We were upgraded to an Executive Master which did not have a view of the square - but had a wonderful window opening on the atrium. The staff is EXCELLENT - the accommodates charming and wonderful and the location is simply amazing.... The hotel is aged and so there are always things that need repair but it only took a quick phone call to get things fixed!!!
Comment from Hotel Management
Nov 8, 2016 by Guest Service, Hotel Management
Thank you for taking the time to share with us your comments and your pleasant experience. It gave us great joy to know that you enjoy every detail of your stay. For us, our guest are the most important, and if you had a complaint during your stay we try to change that into something good and pleasant. At Gran Hotel Ciudad de México. Best regards,