Ratings based on 1,346 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel to visit downtown

Posted May 19, 2017
Cons: Food in the restaurant wasn't the best. They can improve in that area
Walking distance to major attractions in downtown mexico.
Comment from Hotel Management
May 20, 2017 by Guest Service, Hotel Management
Dear Ricardo, Thank you for sharing your experience with us. Our location is unique. We are sorry that the food in the restaurant was not good for you. We are renovating all the menu, the food and the preparation in order to have the best selected ingredients for preparing the best dishes. It would be a pleasure to have you as a guest in the future. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz, CA

Perfect location

Posted May 19, 2017
Pros: Location on the Zocolo.
Cons: Food was a C +.
Location: In the heart of the historical district with many must-see sites. This is the best place to start if it's your first trip to Mexico City.
Beautiful, Belle Epoch style hotel with great location on the Zocolo. The staff was helpful and friendly; the room was spacious and well appointed. Couldn't ask for more.
Comment from Hotel Management
May 19, 2017 by Guest Service, Hotel Management
Dear Mark, Thank you for choosing Gran Hotel Ciudad de México and for taking the time to share your important feedback with us. I am glad to know you enjoyed your stay, our service and awesome location. Your comments will be taken into account in order to improve and have the most delicious food. We will be honored to welcome you back again and provide you the same excellent service you deserve. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful Hotel at a great Location

Posted May 17, 2017
this was an amazing hotel at a great location.. walking distance to all major attractions .. very safe area to walk around and look for a place to eat or have a drink.. I will stay at this hotel next time I am in Mexico city.
Comment from Hotel Management
May 17, 2017 by Guest Service, Hotel Management
Dear Haciel, Thank you very much for your comments. It is nice to know that you really enjoyed your stay which was fantastic and full of things to do and you appreciate our location. Please give us the opportunity to serve you again in your next visit to Mexico City. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Impeccable

Posted May 15, 2017
What a great experience! Staff was absolutely wonderful, the building beautiful and historic and the location fantastic. I would highly recommend anyone to stay at Gran Hotel Cuidad de Mexico while visiting Mexico City.
Comment from Hotel Management
May 16, 2017 by Guest Service, Hotel Management
Dear Jesse, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed both stays with us, and of course that you had a wonderful time while you were visiting our city. It was wonderful that you appreciate the service that our staff provide. It would be a pleasure to know you have planned to come back again to Gran Hotel Ciudad de México. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Classic hotel with service to match.

Posted May 15, 2017
If you are looking for a classic and unique place to stay in Mexico City , I would definitely recommend the Gran Hotel. The hotel is quiet, classy, and the employees are well trained and tuned in to providing a great stay. We enjoyed the restaurant and room service as well.
Comment from Hotel Management
May 15, 2017 by Guest Service, Hotel Management
Dear guest, Thank you very much for your comment. Our Hotel has an excellent architecture, restaurants and rooms. We are pleased that your stay was of your total satisfaction. For us it is always an honor to provide our excellent service. We look forward to your visit again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Classic, traditional, beautiful hotel

Posted May 12, 2017
The lobby of the hotel is amazingly beautiful. The Tiffany class roof is gogerous. You can have free coffee, tea, lemon water and champing from lobby everyday. The hotel locate next to the square and all the in town visiting sites are close to it. The room is very big. Great for people like me who carry lots of bags. The bed is super comfortable and the sheets feel clean. Overall, rooms are clean but it can still be better in small area for dusting. The staffs are amazingly friendly. They are willing to help you any time and talk to you if you want. Choose this hotel if you want something classic.
Comment from Hotel Management
May 15, 2017 by Guest Service, Hotel Management
Dear guest, Thank you very much for sending us your feedback about your recent stay with us. We feel happy to know you had a wonderful experience in Gran Hotel Ciudad de México where the location, rooms and the staff allowed you to create memorable moments. It would be a pleasure to know you have planned to come back again. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Darwin

Beautiful historic building and central

Posted May 12, 2017
This is a classic art nouveau building renovated to its breath taking original beauty. Right on the main square in Mexico City but quiet and sumptuous. Champagne on arrival and the best reastraunt. Staff were everywhere and so polite and helpful. The room was very big and lacked nothing.
Comment from Hotel Management
May 15, 2017 by Guest Service, Hotel Management
Dear Jenny, Thanks for taking some time to recommend Gran Hotel de la Ciudad de México. It is nice to know that you found our location, architecture, amenities and our staff really incredible. With pleasure we expect to welcome you in the future. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Marvelous gourgeois superior

Posted May 7, 2017
Pros: Everything
Cons: Bathrooms coud br renovated
Location: Museums theatres ets
Located in histirical area convinient to Cortess Palace, pyramids, shopping and dining area. Nice staff, good rooms, quite athmosphere. Fantastic roof veranda with spectacular view
Comment from Hotel Management
May 8, 2017 by Guest Service, Hotel Management
Thank you for your recent review of our hotel. We are pleased that you enjoyed your stay in the hotel where the service and the location were fantastic also the opportunity to visit the Terraza restaurant and appreciate the views from there. We hope that we can be your destination of choice for future stays in Mexico City. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Fabulous marvel hotel at historical heart of city

Posted May 7, 2017
Pros: History style and location
Cons: Bathroom could be renovated, separate shower could be installed.
Location: Historical Cortes palace, pyramids, shopping and dining area ets
Marvellous historical hotel in old fashion vintage ar deco style. Best possible location near shopping area, walking street, art museum and theaters. Friendly staff, spacy rooms, fantastic roof terracce view.
Comment from Hotel Management
May 9, 2017 by Guest Service, Hotel Management
Dear Valeriy, Thank you so much for your giving your opinion. The location of the hotel gives you the opportunity to visit the museums, restaurants and shops that are just a few steps from the hotel. Our staff is always attentive to every customer and they will always help you with everything that you need. They will be a pleasure to have your visit again. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice classic hotel

Posted May 2, 2017
The band on the street was non stop until 11pm and the noise of the shutting door of other room was clear but amomg all these, we liked the hotel so much. Spacy,classic and clean. Would defenitely come back !
Comment from Hotel Management
May 4, 2017 by Guest Service, Hotel Management
Thank you very much for your kind comment and let us know you enjoy your stay which was satisfactory. The noise that comes from outside is due to the fact we are located in the downtown where musician and artist are always there, but at night it is really quiet and you could really sleep. Nevertheless, we have some really quiet rooms where you can be really calmed, if you are a peaceful person and you want to rest. We definitely hope to have your visit again. Best wishes,