Ratings based on 539 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA, USA

stay in an Art Nouveau masterpiece

Posted Feb 18, 2017
Pros: The staff was helpful and most spoke good English.
Cons: We were given a special VIP offer for 25% off restaurant costs, and the staff had difficulty dealing with this. Front desk had to be consulted.
Location: Location is superb, just off one corner of the Zocalo square, the heart of the historic district.
This is a great opportunity to stay in Art Nouveau spender. Stunning lobby/atrium with stained glass ceiling, wrought iron railings and elevator cages -- a true architectural gem. Our room was spacious and well-appointed, with a marble bathtub and shower. The on-site restaurant and cafe served good food, and were reasonably priced. The Terrace restaurant on the 4th floor had a view over Zocalo square.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Gorgeous hotel in the heart of the city.

Posted Feb 9, 2017
This hotel is luxurious. The impressive main entrance glass ceiling is entirely designed by Tiffany's of New York. Gorgeous. From the roof top open aired restaurant, you look over the entire Plaza of the Constitution (also called the Zocalo) and the Presidential Palace. Try the 'tortilla soup'. Excellent. Staff were always pleasant and helpful. We took the tour that the hotel arranged to Tiotihuacan, the Aztec pyramids and were very pleased with our guide. We felt incredibly safe during the entire 5 days spent in the city. The police presence is everywhere and formidable. They were always friendly and helpful. Not once were we stopped by beggars or did we see the need for police to intervene. Much to our surprise, the city is impeccably clean. Nothing but positives about this city with it's beautiful architecture and parks. Joan
Comment from Hotel Management
Feb 9, 2017 by Guest Service, Hotel Management
Dear Joan, Thank you for sending your comments about your visit to Gran Hotel Ciudad de México. We are really grate that you had a wonderful experience. As you may know our architecture is unique with the Art Nouveau style which gave you the feeling to be in another time. We are really proud that you enjoyed our incredible Terraza restaurant and the view.,also the service given by all of our staff and the tour to Teotihuacan. We hope you will never forget this experience and gave us the opportunity to see you in the future. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Excellent all around

Posted Jan 31, 2017
Location: Right in the centre of the the historic district. Lots of people, shops and restaurants. Felt very safe in the area.
Beautiful hotel with lovely architectural features and interesting history. Great location right by zocalo. Excellent staff who look after you well. Definitely would recommend staying at this hotel.
Comment from Hotel Management
Jan 31, 2017 by Guest Service, Hotel Management
Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We look forward to welcoming you back to our hotel in the future, Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta canada

very very nice exellent hotel

Posted Jan 29, 2017
Pros: charming interior
Cons: nothing
Location: central to shopping & public square streets have no cars
wonderful time in mexico city & gran hotel museums cathederals
Comment from Hotel Management
Jan 30, 2017 by Guest Service, Hotel Management
Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We look forward to welcoming you back to our hotel in the future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

excellent location in historic center

Posted Jan 3, 2017
Pros: great staff. beautiful. historic architecture.
Cons: nothing!
Location: opera restaurant - historic interior, good food and service
we loved this beautiful hotel. right on the zocalo. so convenient to all attractions in the area.
Comment from Hotel Management
Jan 3, 2017 by Guest Service, Hotel Management
Thank you very much for your kind comment and let us know you enjoy your stay which was fully satisfactory .It was a pleasure that you enjoyed our architecture, the art nouveau style that the hotel has and the beauty of our great Tiffany Stained Glass ceiling. Everything you had in our hotel was really great for you. Thank you for recommending Gran Hotel Ciudad de México to others travelers. We will be waiting for your visit again. Best regards,
3 out of 5
by A verified traveler

Near Historical Centre

Posted Dec 29, 2016
The hotel has a good location in the Historical Centre, but it is unbelievably noisy until late in the night. The streets are very crowded with many people. I would prefer a less busy location.
Comment from Hotel Management
Dec 29, 2016 by Guest Service, Hotel Management
Thank you for rating us and sending us your comments about your recent stay at our hotel. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. The noise that you can hear from the outside is due to the fact that we are located in the heart of downtown and the noise is part of it, especially during the vacation season. The reception you can ask for a room that is especially designed when you can’t sleep during the night, if it is available they can give it to you. We hope you can visit us again in the future. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

Great hotel on the Zocolo!!

Posted Dec 14, 2016
Pros: Ambiance and customer service
Cons: Gift shop
Location: Right on the Zocolo...everything was in walking distance!!
The service in this hotel was exemplary! From the glass of champagne upon arrival, to the spacious room with welcoming gifts, to the kind attention to every detail by the staff, to car service upon departure....WE WERE TOTALLY DELIGHTED!!!
Comment from Hotel Management
Dec 15, 2016 by Guest Service, Hotel Management
Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while enjoying your glass of champagne. We feel really happy to know that you had a nice stay and a good impression of the staff. We dearly hope to receive you again sometime since we will always appreciate the opportunity to attend you. Best wishes,.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Beautiful hotel

Posted Dec 12, 2016
Great hotel in the historic district. The hotel was built in the 1800's and has a beautiful old elevator and stained glass roof. We loved the great welcome we got when we arrived! We wish we could have stayed longer.
Comment from Hotel Management
Dec 12, 2016 by Guest Service, Hotel Management
Thank you for rating us and sending us your comments about your recent stay at our hotel. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. We are glad to know that this experience in Gran Hotel Ciudad de México was for you a unique one. We look forward to welcoming you back to our hotel soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Location: Best location we could ask for in terms of things to do. Very safe area.
Adriana and all the staff were superb. Best hotel we've stayed in for overall quality and service.
Comment from Hotel Management
Dec 9, 2016 by Guest Service, Hotel Management
Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Our hotel aims to provide a truly unique experience, and this is possible by the great staff we have and the passion they show every day to cater our guests' needs all times. We look forward to welcoming you back to our hotel in the future, Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 29, 2016
Loved it. I would recommend it to anyone going to CDMX.
Comment from Hotel Management
Nov 29, 2016 by Guest Service, Hotel Management
Thank you for choosing our hotel and for taking the time to write us such an amazing comment. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. We look forward to welcome you back to our hotel in the future. Best Regards.