Exterior
Check availability

Reviews of Holiday Inn Ciudad De Mexico-Trade Center, an IHG Hotel

3.5 out of 5
Holiday Inn Ciudad De Mexico-Trade Center, an IHG Hotel
Avenida Revolucion 583, Mexico City

Reviews

8.2

Very Good

Rating 10 - Excellent. 209 out of 471 reviews" "
Rating 8 - Good. 164 out of 471 reviews" "
Rating 6 - Okay. 53 out of 471 reviews" "
Rating 4 - Poor. 25 out of 471 reviews" "
Rating 2 - Terrible. 20 out of 471 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024

4/10 Poor

Saul

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY DID NOT FOLLOW THE PROTOCOLS OF MY RESERVATION, I PAID MORE THAN WHAT WE AGREED ON WHEN I MADE THE RESERVATION. THEY TOOK ME OUT BEFORE THE 12 DAYS I PAID. BUT THE BIGGEST PROBLEM IS THE SHOWER HAS MOLD AND TURTY, THEY SET ME IN INTO THE CONSTRUCTION AREA IN THE SHOWER THEY WERE CALLING TILES OFF FROM THEIR POSITION, i TOOK PICTURES IF YOU WOULD LIKE TO SEE IT.
Stayed 12 nights in Dec 2023

10/10 Excellent

Eric J, Shoreview

Business traveler
Liked: Amenities
This was my second stay at this hotel, and it was just as enjoyable as last time (last year).
Stayed 4 nights in Nov 2023

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator went down had only one usable on other side. Inconvenient but aside from that had a good overall experience
Stayed 3 nights in Dec 2023

8/10 Good

Ramses

Business traveler
Need to be updated
Stayed 2 nights in Feb 2023

10/10 Excellent

Andreas, Hyattsville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We ususally stay here one night when we arrive at Mexico City, because it's conveniently one block away from our famiy home, and has king size beds for my tall husband. It's always friendly, clean and has excellent service. Will probably stay again and again.
Stayed 1 night in Dec 2022

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff were exceptional. Eateries are a 8 minute drive by Uber.
Stayed 3 nights in Nov 2022

2/10 Terrible

juan

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

GARY

Business traveler
Liked: Cleanliness, room comfort
Mexican Audiophile Society Show
Staff was friendly at every turn. Very convenient to stay in the hotel where the show was held. Will do it again!
Stayed 5 nights in Nov 2022

10/10 Excellent

ERIC

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2022

8/10 Good

ELENA O

Stayed 5 nights in Nov 2022

10/10 Excellent

Gabriela

Stayed 1 night in Oct 2022

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2022

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado
Stayed 4 nights in Jun 2022

8/10 Good

CARLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, el desayuno es variado y bien servido, las opciones de comida infantil no son balanceadas ni de calidad pero ayuda que uno se puede servir lo que falta y dárselos. El baño es muy pequeño y estoy embarazada, entre y salir de la regadera es un reto 😶, el servicio al cliente es bueno y en el restaurante es excelente. Las camas son cómodas y tiene opciones de firmaza da las almohadas.
Stayed 5 nights in May 2022

10/10 Excellent

Wenndy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all very friendly and attentive
Stayed 3 nights in May 2022

10/10 Excellent

Humberto José Arguedas

Stayed 2 nights in Apr 2022

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay there again
Would definitely stay there again...in addition to everything else, the staff called for a special car for us, which arrived quickly, and the drivers were excellent, though more expensive than a regular taxi, but worth it
Stayed 1 night in Apr 2022

8/10 Good

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
In an ideal situation for my needs in the city. Everyone was very helpful, friendly and went over and above to make my stay safe and a happy experience.
Stayed 3 nights in Jan 2022

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy
Stayed 3 nights in Dec 2021

10/10 Excellent

Rony

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option in Mexico City Center, close to multiple attractions
Stayed 5 nights in Nov 2021

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities
El humo de cigarro es lo que le restó puntos, xq todo lo demás bien
Stayed 1 night in Nov 2021

2/10 Terrible

Valeria

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, there were no microwave anywhere in the hotel for my babies bottles, (had to go to Oxxo each day) and no fridge to keep my toddlers milk cold, had to buy new one everyday at Oxxo. Our room didn’t meet our expectations, bathroom very small and tight, the AC didn’t work neither the vent fan in the bathroom. There were white and yellow lights around the room, why not keep it one color. Our bed had some hairs, and the baseboard/floor wasn’t flat -too small to even add my travel bassinet. Went to front desk, employee very nice! And changed my room, it was better aesthetically but AC still didn’t work, so my room would feel humid and musty. This is the first and last time in this hotel. To others who just need a bathroom and a bed it’s fine does the job, but not for me. Employees really nice though. after my second room, I never complained and just dealt with it. However I must note that my sister too stayed there and she found 2 roaches during her stay (5 nights). Each experience is different, I could’ve just had many inconveniences.
Stayed 6 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
In general the hotel was good, nevertheless it says that has transportation to and from the airport but it doesn’t. I literally booked in here because of the feature and I was more than disappointed...
Stayed 1 night in Feb 2021

10/10 Excellent

Alex, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean with great customer service. I really can't write one thing I did not like about my stay here.
Stayed 8 nights in Nov 2020

8/10 Good

JuanValdez, Puebla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
El personal del front desk no muy serviciales En cambio los maleteros y ayudantes muy bien excelentes
Stayed 1 night in Jun 2020

4/10 Poor

Luis Manuel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Dec 2019

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Enrique, Irvine, CA

Disliked: Cleanliness, property conditions & facilities
Room´s floor is filthy, remnants of peanuts, nail clippings hairs, morsels, candy/fruit, even those plastic strips on tags of clothing. Sewer smell from the sink (disgusting as you brush your teeth), try to complain and manager is not available. AVOID IT!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious buffet breakfast!
We chose this hotel because it was very close to our family's home in the area, and we could walk there a few blocks away. It was comfortable, and the service was very nice. The buffet breakfast was a delicious array of Mexican specialties - tortillas, chiliaquilies, pan dulce, fresh juices and fruits, etc. at a very low price - about $9 for the buffet.
Stayed 1 night in Dec 2019

4/10 Poor

Angie, Toronto

Business traveler
Liked: Cleanliness
The image of the room is totally false, they gave me an very small room with a window view to the emergency stairs. I was so exhausted that I don’t even argue but for sure I will never go there
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Antony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frendly Hotel
The location was near many of the city attaction easy to get to airport too!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city center, airport and malls. Hospitable employees and clean room. Highly recommended.
Stayed 7 nights in Oct 2019

10/10 Excellent

Lawrence, Chicago, IL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was on a busy street and there was restaurants a train station, a 7/11 and so much more located close by the area.
Stayed 3 nights in Aug 2019

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe area has a restaurant with trusted taxi's
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fine, the location area is not pretty, I guess is safe but it is not pretty.
Stayed 3 nights in May 2019

2/10 Terrible

Hugo

Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy with this Holiday Inn Hotel
Room not in good shape, phones had broken cables, not very clean. The area is also not very nice.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service ,very clean is our 2nd time staying here.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
no amenitis. Area looks not soo safe. We went out in the Night and street was dark. Convenienxe stores a locked and they only open a smal part of the window to take your payment and give your item. Nice if you have no plan of going out after 8pm.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019