Ratings based on 171 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable bedroom setting

Posted Jan 7, 2017
The room was clean and each one of the maids were so nice and helpful. I stayed there because it was cliose to the hospital. However, I enjoyed the comfortable setting of the hotel.
Comment from Hotel Management
Jan 9, 2017 by FOM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
My stay was pleasant. The staff was very nice and courteous. I will definitely recommend this hotel to friends and family.
Comment from Hotel Management
Jan 5, 2017 by FOM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento,ca

service

Posted Dec 19, 2016
Pros: Clean and employees very helpful
Location: Close to airport and bus station
Close to airport and has shuttle service to. Hotel
Comment from Hotel Management
Dec 27, 2016 by FOM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
1 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
I went with my spouse and it was very dissapointed they did not have a kingzise we had to sleep in separate beds too bad.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from SF

Great rooms close to airport

Posted Dec 6, 2016 on Orbitz
Took the shuttle to the airport ...got there in 20 minutes.
Comment from Hotel Management
Dec 14, 2016 by FOM, Hotel Management
Thank you for taking the time to let us your comments. We hope you will visit us again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

The nicest hotel near Mexico City's airport

Posted Nov 11, 2016
Clean, spacious rooms with very friendly staff and just at a 10 minute shuttle ride to the airport.
Comment from Hotel Management
Nov 14, 2016 by FOM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Hotel very classy, great clean room

Posted Jul 29, 2016
Great connection from airport office in Ford van direct to hotel in 15 min. Quick check in to beautiful elegant room. Glass shower and bathroom very clean, great layout. Beds very comfortable. Vans run every hour back to airport they were right on time.
Comment from Hotel Management
Aug 3, 2016 by FOM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel close to airport

Posted Jul 16, 2016
Pros: Close to the airport, very helpful and kind staff, clean and comfortable rooms, helpful and kind shuttle drivers.
Cons: We had to wait about 30 min or more for the airport shuttle to pick us up from the airport.
Location: Not much.
Just staying the night passing through Mexico City. Close to the airport, very helpful and kind staff, comfortable clean rooms, helpful and kind shuttle drivers.
Comment from Hotel Management
Jul 19, 2016 by FOM, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
by julio c from Gainesville, FL

A great stay at an affordable price

Posted Jun 28, 2016 on Hotels
The room was a real suite
Comment from Hotel Management
Jul 11, 2016 by FOM, Hotel Management
Thank you so much for your kind comment. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,
1 out of 5
by A verified traveler

No a good option for the moment

Posted Jun 14, 2016
I change my originalreserrvation to a handicap room at the front desk. Bad option, the room was far away for what I'm spect from holiday inn. Lot of issues in the bathroom.
Comment from Hotel Management
Jun 17, 2016 by FOM, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused . We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely,