Ratings based on 171 Verified Reviews

3.6 out of 5
72% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sacramento

Hotel los cucarachas

Posted Feb 1, 2017
The beds were very uncomfortable. Wifi didn't work and the place was infested with roaches. I even had a random guy crash the room, at 2am, a non traveler, no luggage, I felt very unsafe especially because I thought I had a female only room. There was water seeping up from the bedroom floor in 104 also. The only good thing about this place was the staff who were very friendly.
Comment from Hotel Management
Feb 24, 2017 by Gerencia, Hotel Management
An apologize for the situation. Can you communicate with the agency for agreement?. Kind Regards.
4 out of 5
by A verified traveler

Budget selection in downtown area

Posted Oct 17, 2016 on Hotels
The location of this hostal is great. Close to "Cateral Metropolitana" and subway station "Allende" and " Zocalo". The front desk staffs speak English fluently and they are friendly. However, the hostal is very close to the main street so you can hear the traffic at night. If you are looking for a quiet area, it may not be your choice. Overall, this hostal is a good budget choice: clean room, nice service, great location. Nothing to complain with this price. I will recommend this hostal to others.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you very much for your kind comments. We love to read that you had an excellent stay with us. The staff is friendly and friendly to all our guests. Greetings and see you soon.
5 out of 5
by A verified traveler

Great food and interactive, helpful staff

Posted Oct 15, 2016 on Hotels
Breakfast was really good and different each day, with a welcoming gentleman who introduced all guests and spoke to everyone, this was a very nice way to start the day and a evening meal with 2 different hot dishes, a great way to sample local cuisine
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you very much for your comments, We love knowing that you enjoyed staying with us, our staff is the best, helping to everyone and our food is excellent. See you soon!
5 out of 5
by A verified traveler

A perfect stay for low-maintenance traveler

Posted Sep 8, 2016 on Hotels
Long story short: I really enjoyed this hostel! Clearly it's not as luxurious as a boutique hotel but because of that it feels homely! While the environment is not immaculate, the daily housekeeping keeps it ship-shape. Plus, even a shared dorm room gets its own in-suite bathroom! At such a low rate, you still get so many amenities like towel, wi-fi, safe, and even breakfast and dinner. You get everything you need for a comfortable stay! Certainly the breakfast and dinner aren't feasts: dinner is usually two simple entrees and breakfast is more heartier with basic choices including cereal, but these will get the job done if you don't intend to pamper yourself. These meals are also a great way to meet new people. The only complaint I have is the location. It's only 5-minute walk from the Cathedral and the metro station, but the immediate area becomes dead as early as 7 PM on weekday, so it's nice and quiet when you're sleeping but creepy when you're walking alone. I think it's just an uncomfortable feeling because I had no incident when I had to walk alone at night. Anyway, if you don't need to stay in an expensive hotel, definitely choose this hostel! For an extremely cheap price, you get a lot of amenities with the bonus of a good company of friendly staff and interesting travelers. While the location may be creepy at nighttime, there is nowhere better to stay than here in DF's most beautiful and historic part!
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
We appreciate you taking your time to write about your experience. We are pleased that you have enjoyed your stay and liked our breakfast and dinner that are served on the terrace, staff and guests who stay with us. We hope to see you again soon, greetings.
1 out of 5
by A verified traveler

Unsatisfied Customer

Posted Aug 9, 2016 on Hotels
I had booked this hotel with two months in advance. When I got there I was not listed and I provided them with my reservation information from Hotels.com and they didn't have it. They gentleman was able to book us a room but wouldn't want provide me with the same booking price and I had to pay extra for my 7yr old even though in my reservation I had requested for 2 adults and a child. My second problem was I had requested a Queen size bed, I was provided with a Full size bed. All 3 of us couldn't fit on the Full size. I went to let the gentleman know and he was charging me extra for another bed which was foldable even though I had requested a Queen size before. The bed was very uncomfortable and lopsided. If you are planning to stay here with a family, please be aware that there is no elevator!!! We had to carry our luggage's to the third floor! I'm a very unsatisfied customer.
5 out of 5
by kamal from Oakland, CA

Comfort at a budget price

Posted Jul 27, 2016 on Hotels
Got a big room for decent price. Bed was springy and at first a little uncomfortable. Free breakfast and dinner, am a vegan though. Fast wifi. Neighbor central but seemed a little rough. Staff was very helpful.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for your comments. The staff is very friendly and helpful. We hope see you soon. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

For the price was very good

Posted Jul 21, 2016
The location was walking distance from the zocalo the place very clean and friendly
Comment from Hotel Management
Sep 19, 2016 by Gerencia, Hotel Management
Thank you for your comments. Our location is privileged and very close to interesting places. See you soon. Regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Heredia, Costa Rica

Great staff

Posted Jul 17, 2016
The staff is very gentle and helpful. I had a little problem with my room and the staff gave me a very quick and satisfactory solution. They always smile and greet their guests which make them feel like home. I recomnend this place, great location, nice breakfast, lovely staff.
Comment from Hotel Management
Jul 18, 2016 by Gerente Héctor, Hotel Management
Hello, thank you for your comments. We appreciate read this, the staff do your job with dedication. We hope you soon, regards.
4 out of 5
by Hope from Kiama

Great value

Posted Jul 5, 2016 on Hotels
Great value with free breakfast & free dinner. Staff are lovely. Great central area to everything in Central Historico.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you very much. The staff is very helpuf and friendly. We hope see you soon. Regards friend!.
5 out of 5
by Angel from Los Angeles California

Posted Jun 9, 2016 on Hotels
I really enjoyed staying at this hostel ithe is in a great location and the service is really good. Daily housekeeping, fresh towels, and the food service is really good. You have various options of breakfast and dinner with the food having a real good taste.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for your comments. We like to know that you enjoyed our free breakfast and dinner. We hope see you soon. Regards!