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Reviews of Hostal Amigo - Hostel

2 out of 5
Hostal Amigo - Hostel
Isabel la Católica 61-A Col., Centro Del. Cuauhtémoc, Mexico City, CDMX

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 272 reviews" "
Rating 8 - Good. 105 out of 272 reviews" "
Rating 6 - Okay. 52 out of 272 reviews" "
Rating 4 - Poor. 15 out of 272 reviews" "
Rating 2 - Terrible. 29 out of 272 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Traveled with family
Everything was average there is possibility of upgradation aswell
Stayed 8 nights in Feb 2024
Response from gerente on Apr 8, 2024
Hola gracias por hospedarte con nosotros te esperamos de vuelta!!

10/10 Excellent

Félix Duviel

Stayed 5 nights in Dec 2023

8/10 Good

Ningsheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Dec 2023

2/10 Terrible

Fred

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Staff & service, property conditions & facilities
Before I even arrived they cancelled my first reservation due to a problem with my card and when I rebooked they charged be double. When we arrived they almost couldn’t find our reservation at all and when my friend joined us two days later they told her there was no rooms even tho she also had a reservation. They simply couldn’t find it. Finally they put her into a room. Me and my other friend who were travelling together were put into a “mixed dorm” that was all men except for us who kept the door open all night long and would come and go all night turning the lights on and off while I slept. When I complained they changed our room and put us in the same room as my third friend which was fine. Also our first room had no windows. On our last night at the hostel there were two beds left in our dorm and the front desk man came In while we were all in bed with the lights out. He turned the lights on and tried to find beds for the three new people but they didn’t exist. They are poorly organized and it’s not a very social hostel…good showers tho…
Stayed 5 nights in Oct 2023

10/10 Excellent

Mitsue

Stayed 3 nights in Oct 2023

2/10 Terrible

Erick, Miami

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
I made a reservation to only sleep 4 hours, I arrived at 4:30 am and I wanted to stay until 9:00 am. The people at the reception only accepted cash for the reservation and I did not have any, because of that I booked online through Expedia and when I showed them the reservation they told me that they could not let me in because check-in was until 3:00pm
Stayed 1 night in Oct 2023

10/10 Excellent

Pinhas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from HAM... on Jul 12, 2023
Thanks for commments...

8/10 Good

Graham

Liked: Cleanliness, staff & service
Staff gave me an excellent recommendation on where to get a massage at Manthra Day Spa, located within Casa del Cine, just around the corner. Then I enjoyed a fine meal in the upscale restaurant located within Hotel Punto MX nearby. Great location, and I enjoyed their free library.
Stayed 1 night in May 2023
Response from HAM... on Jul 12, 2023
Thanks for your comments...

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Kitchen with access to lots of facilities. Nice rooms such as dining room. Most people there are very nice.
Stayed 25 nights in Mar 2023
Response from HAM... on Apr 15, 2023
Many thanks for your comments...Best regards!!!

4/10 Poor

Janeth, Chicago

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was disappointed to be charged extra for my child, did not get the room I thought I was going to get, bathrooms were clean and staff was nice.
Stayed 1 night in Apr 2023

2/10 Terrible

Luis, medellin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. Dont even think about it. Horrible experiencia. Ni se les ocurra. Sucio Ruidoso Pésima atención
Stayed 2 nights in Feb 2023

10/10 Excellent

Bengt

Stayed 2 nights in Jan 2023

4/10 Poor

Zaneta

Disliked: Cleanliness, property conditions & facilities
Dirty, rooms partly without windows but with horrible lightibg,no toilet paper, nothing for young travellers as most of the guest are erderly men and families. Was happy to be gone.

2/10 Terrible

Fernando

Stayed 1 night in Jul 2022

10/10 Excellent

Sarah

Stayed 3 nights in Apr 2022

8/10 Good

Lilia García de la

Stayed 1 night in Feb 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice folks, great hostel, right around the corner from barro mestizo, an excellent restaurant
Stayed 1 night in Jan 2022
Response from HAM... on Feb 21, 2022
all right!!!

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a nice comfortable hostel, the fact that i was the only guest who used a face mask is no reflection on the hostel or its staff, but rather indicates what kind of dinks go on vacations during a plague
Stayed 1 night in Dec 2021
Response from HAM... on Dec 17, 2021
Thank you for your comments Phillip...

6/10 Okay

Verified traveler

Liked: Staff & service
Basic hostal, ok for experienced budget travelers. Reception staff does their best to navigate situations which should be straightforward, such as calculating my cash payment for upgrade from an online dormitory reservation to private room. But staff is limited by manager who apparently has zero interest in addressing similar travelers' requests.
Stayed 3 nights in Mar 2020
Response from Calidad on Mar 18, 2020
Hello! We appreciate your comments and take them into account to improve our service. We hope you come back soon and see that we improve day by day. Regards, Amigo Group.

8/10 Good

Yuen Kui

Stayed 3 nights in Mar 2020
Response from Calidad on Mar 11, 2020
Buen día. Agradecemos tu comentario y esperamos que la experiencia y el servicio en nuestro hotel haya sido de tu agrado. ¡Vuelve pronto! saludos, Amigo Group.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Calidad on Mar 17, 2020
Hola :) ¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Saludos, Amigo Group.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Calidad on Mar 5, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Verified traveler

Liked: Staff & service
Bed in private room was quite noisy and uncomfortable. The bathrooms were quite shabby and when my husband tried to take a shower there was no water. Breakfast was ok nothing special. Good for a couple of pieces of fruit before heading out for the day. Good location. I wouldn’t stay here again in the future but it was okay for the price for two nights.
Stayed 2 nights in Jan 2020
Response from Calidad on Feb 10, 2020
Hello! Thank you very much for your comments; We are sorry that you did not have the best experience with us. We offer an apology and we assure you that we are working to provide the best service to all our friends. Sincerely, Amigo Group

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After previously staying at Amigo Suites, just around the corner (which I gave a good review for). This one was also a pleasure to stay at. The showers/toilet facilities were perfect. The room, the beds and overall cleanliness of the place aswell as the staff I give 5/5... If I decide to return to these hostels again, I would definately return to Amigo Suites around the corner because of the rooftop. Although failing that, I would be happy staying in this one too!
Stayed 7 nights in Dec 2019
Response from Amigo Group on Jan 13, 2020
Hello! Thank you so much for your comments, we're glad to know you had a wonderful time with us. We work every day to provide the best service to all our clients because we love what we do. We hope you to come back soon. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Amigo Group Quality on Oct 30, 2019
Good afternoon Dear Customer. Thank you for your review. Regards.

8/10 Good

Sam, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to main city attractions. The room and bathrooms were cleaned everyday. Staff was very friendly. The only negative aspect was that WIFI was only available up to the second floor. I was on the third floor and the signal was very weak.
Stayed 7 nights in Sep 2019
Response from Quality and Customer Care on Oct 3, 2019
Good afternoon Dear Sam We will inform to the Manager the WiFi issue. We hope your stay being enjoyable. Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Magdalena on Oct 3, 2019
Thank you for your rating. We will be very happy if you post a comment too. Best Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the value but dodgy guests
My stay was good overall. The breakfast was great for the price but some of the guests at the hostel seemed a bit dodgy. The cleanliness isn't perfect but location is pretty good. Service was good as well
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has great location! Walking distance to Zocalo and museums, restaurants, pubs, shops. Friendly staff, good price, breakfast included although could be better. Rooms are clean and nice, no windows but ceiling fan. Lockers in the room. Beds comfortable. There’s Amigo tours on site when you can book your day trips around!
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Budget friendly
I stayed here for a week and a half. I would do so again if I were traveling on a strict budget, or only for a night or two. The staff were all very friendly and helpful. Their English was good, but not fluent. The hostel is very bare-bones. The beds are hard mat cots on bunk beds. I had to walk up two floors to my room, no elevator. The breakfast is very simple but good. The cook (who doesn't speak English) makes a hot Mexican dish to go with the cold cereal, yogurt, jello, etc. every morning. I couldn't get the wifi from my room, but I did have the foresight to take the bed beside the only power outlet in the room. They don't allow outside alcohol into the hotel, but you can buy bottles of beer from them at more or less the going price (35$.) They also have water and soda at reasonable prices. It's in the Centro Historico, the area isn't exactly glamorous, but it felt reasonably safe. Like I said, I would go again if back in Mexico City, which is an absolute must-visit at least once in your life!
Stayed 11 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice, place was clean. I booked a shuttle with Amigo tours from the airport to the hostel as I arrived in the middle of the night. Late check-in has been fast and easy!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean place right near the center of downtown, i stay there once a year or so and there were a lot of improvements to the building since my last stay
Stayed 1 night in Jun 2018

4/10 Poor

ZhenYang, Singapore

Disliked: Property conditions & facilities, room comfort
Disappointing stay
There’s only one yellow bulb in the room which does not help if you need to pack your belongings at night - I had to use my phone’s torchlight to help me. Beds were okay but showers were not. Hot water comes very slowly and when it came, it’s comes intermittently with cold water which defeats the purpose of a hot water shower. The water pressure in the toilet is VERY POOR so it’s very frustrating to even wash your hands or brush your teeth. WiFi is NON-EXISTENT if you stay at the end of the corridor. You’ll have to find somewhere else in the hostel to us WiFi. However, I would like to say that the only thing worth mentioning is the breakfast - the hot sandwich is delicious.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

just a normal hostal
Stayed 1 night in Apr 2018

8/10 Good

Batman, Thousand Oaks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice little hostel. I enjoyed my one night there
Stayed 1 night in May 2018
Response from Hostal Amigo on May 16, 2018
Hello, thanks for your opinion, it really important for us gives a feed back. Hostal amigo team

10/10 Excellent

michael, Schenectady, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel near the metro and zocalo
I have stayed at this hostel multiple times. It is walking distance to the Zocalo as well as 3 different metro stations. Hostel staff are very friendly and helpful. The building is old, but you can’t beat the service and the price and also a home cooked breakfast every morning
Stayed 7 nights in Apr 2018
Response from Ricardo González on May 9, 2018
Hello, Thanks for your opinion, all your comments are great and we stll working for be the best.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and wonderful hostel!
We had such a good time at this hostel, it was safe and clean and the location in the historical center was to die for. There is food a quick walk away and sights to see just a few blocks down. It was a little loud at times, but nothing too bad. A great place to stay for a great price.
Stayed 6 nights in Mar 2018
Response from Ricardo González on May 9, 2018
Hello, Thanks for all your comments, we still working as a team for be the best. Hugs

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for the price
good atention staffs, convinient location.

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a newcomer to CDMX!
This was my very first solo trip and first time in Mexico. I didn't know anything much about the location or the hostel, but it turned out to be the perfect spot, almost right at the center of the Zocalo and la Palacio de Bellas Artes. Walking along Calle Madero gives you tons of shopping and food options, and connects you to the whole city. Brenda and the rest of the staff at Hostal Amigo are really nice. They all speak at least some English and are willing to help you find your way around, book a tour, and get settled in for your stay. Just step out of the hostel and you find yourself in the middle of Mexico City life. Breakfast is offered every morning from 8-10, but you might want to grab your own outside. This isn't a problem at all though, because food is really quite cheap and tasty all around. The rooms and bathrooms are relatively clean, not hotel-level of course, but I didn't have any major complaints. If you're looking for a spot with a view, this probably isn't the place (or maybe there are other spaces with views), but for someone who just needs a spot to keep their things and sleep, but is out most of the day, Hostal Amigo is just the spot. One other thing I was a little thrown off by at first is that there is absolutely nowhere inside the room to properly lock up items if you're using a cable lock. There's a small safe that I couldn't get open, but eventually I decided I didn't need it, as I had a private room and I felt pretty safe just locking my door.
Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, recommended! Had a great stay and was surrounded by great spots, good sights, and the metro.
Stayed 5 nights in Jan 2018
Response from Manager on Feb 19, 2018
Thank you for your comment, we are happy that you had a comfortable stay with us. We hope see you soon, greetings!.

8/10 Good

Brad, chicago

Liked: Staff & service
Great Location
Great choice of tours with bus pick-up on site. I will return
Stayed 1 night in Dec 2017
Response from Manager on Dec 11, 2017
Thank you for your comment, we hope see you soon. Greetings friend.

6/10 Okay

Dietmar

Friendly and well located budget hostel/hotel
Decent stay in budget hotel; had a suite with private bathroom; bed was fine, bathroom a bit outdated but big and ok, breakfast was rather poor, no elevator, internet PC in lobby was slow, Wifi in buidling was also not fast, TV/Cable was not good; people were very friendly.
Stayed 1 night in Nov 2017
Response from Gerente Jaz on Dec 5, 2017
Thank you for your comment, we are hard working for provide a better service. We hope see you soon. Greetings!

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2017
Response from Gerente Jaz on Dec 5, 2017
Gracias por su valoración, esperamos que regrese pronto. Saludos,

6/10 Okay

carla, houston

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
Not really what you expect to see in reality... room are ok but if you lookig for something really contrable is not the place
Stayed 3 nights in Aug 2017
Response from Manager on Sep 19, 2017
Thank you for your comment. We are in a period of remodeling to provide a better service. We hope to see you soon. Regards, friend!

6/10 Okay

Harvey, Belize

Liked: Cleanliness, staff & service, room comfort
Very Affordable Hostel and Friendly Staff
I had to cancel last night of my booking and the staff agree to do it with no cancellation fees. She was very nice about it.
Stayed 2 nights in Aug 2017
Response from Manager on Sep 19, 2017
Thank you for your comment. We hope see you soon. Regards!