One of a kind awful experience
Posted Jul 19, 2016
After 9pm there are no visitors allowed up the elevator or otherwise expect a extra person fee whether they stay or not. Expect 1hr+ to have towels deliver to your room, 45 mins for pool towels, and 37mins for 4 beers! Day Manager is a horrible person that has no manners not work ethics. She literally complained about my booking with Expedia and yelled at me the following day when they told me no visitors where allowed after 9pm. Also, I complained to the Evening Manager and they only told me those were their policies. I requested a call to my room from the General Manager and never got it. I wanted to leave the hotel the same day but they did not allow a refund to Expedia.
Had trouble all the way ... From room service, customer service to room conditions. Faucet was leaking, air conditioning stunk like a dead animal when on,etc. will never ever stay here nor do I recommend it to anyone of my friends.