Ratings based on 881 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Everything was very good except the restaurant is horrible and should be close. Unpleasant restaurant manager
Comment from Hotel Management
Jun 12, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we deeply regret this situation, which we will be attending to improve it. We thank you very much for the time you give us to make your comment
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 1, 2017
I would book here again. The room was clean and comfortable and in a great area.
Comment from Hotel Management
Jun 2, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments and we will be happy to welcome you on your next visit to Mexico City
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great location

Posted May 25, 2017
The AC needed some adjustment but everything else was perfect. Great location, helpful staff, great food and awesome view.
Comment from Hotel Management
May 25, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your comments and we will verify the theme of the AC, we hope to receive you soon in your next visit to Mexico City
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton canada

Wonderful and friendly staff, clean rooms

Posted Apr 30, 2017
Very nice hotel, close to the metro lines. Rooms are very clean. The pool area is nice. The wifi signal is a little low, but overall the hotel is wonderful for the price. The staff are very nice and always helpful!!!
Comment from Hotel Management
May 2, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments, we hope to have the pleasure of being your hosts in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Good

Posted Apr 29, 2017
Clean, very centric, close to metro (insurjentes) and safe
Comment from Hotel Management
May 2, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments, we hope to have the pleasure of being your hosts in the very near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Staff very hospitable. Great for the price. Amazingly located.
Comment from Hotel Management
Apr 25, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear guest, we appreciate your kind comments, we look forward to welcoming you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Convenient location

Posted Apr 21, 2017
I enjoyed my stay at the hotel. It is convenient to the Insurgentes metro station, and walkable to Chapultepec park and the Angel of Independence. Lots of convenience stores and eats closeby. Police are stationed on the street for your safety. Staff are very courteous and attentive. I loved the large soaker type bathtub! Few negatives though: I stayed for a week, and the key was deactivated for 5 out of the 7 days so I had to go to the front desk to deactivate it which was inconvenient. Even though a Do not disturb sign was placed on the door, my room was accessed and cleaned anyways. It was okay, but I realized it was also to replenish the free bottles of water included in the stay. Also each time the room was cleaned the balcony door would be left unlocked which was unnerving! The room was a little dated but clean. The area can have some traffic noise as in most areas of ' Mexico City so perhaps bring earplugs. Mexico City is amazing, loved the people, food, and museums.
Comment from Hotel Management
Apr 25, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear Traveler Thank you for your kind comments and we are glad to know that you enjoyed your stay, we will follow up your observations to improve and we hope on your next visit we will be the opportunity to be your hosts again.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Kingston Canada

good location but hotel in need of maintenance

Posted Apr 5, 2017
Pros: the location
Cons: in need of maintenance
lock on balcony door broken. drape hooks needed. pillows too puffy. door bolt broken. staff very friendly and excellent location.
Comment from Hotel Management
Apr 5, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear guest, we appreciate your comments to communicate them to the corresponding area and correct these points. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great Value & Location, Friendly Staff

Posted Mar 26, 2017
Pros: Value, location, and warm & friendly staff.
Cons: Nothing, not for the rate they offer.
Location: Zona Rosa for the inner partier in you. Use the nearby metro to explore this beautiful and historic city - it's easy, cheap and safe!
I always evaluate a hotel based on the rate paid, and in this regard the hotel completely satisfied expectation. It's a Mexico standard mid-level corporate style hotel. It doesn't live up to standards of US or other international hotel brands, but the rate reflects that. It's a solid choice, has all the room amenities you'd expect, and is in the heart of the Zona Rosa - the area you go to for bars and nightlife. I felt absolutely no issues with safety in this area, or anywhere else in Mexico City I went. I booked a junior suite at an awesome price, and when I arrived I asked for a high floor to avoid local noise, and the hotel manager graciously accommodated my request. In fact, it seems she might have upgraded me, because I noticed on the fire exit floor plan (the floor plan on the door of every hotel room), that my room was definitely the largest on the floor. Decor is circa 1985-1990, but clean and in good condition. Bathroom was good, with a huge tub. Bed was the only real letdown, as it was much firmer than I favor, and the pillows were even more solid - I nevertheless I had good sleeps, but that might not be the same for everyone. My room had an odd layout, and one day as I was undressing I noticed that the room seemed bigger than I remembered...then it dawned on me that my door was wide open. Oops - the doors don't close by themselves! 24 hour room service, gym and rooftop pool available, but I didn't use them. Subway metro stop is 1 block away.
Comment from Hotel Management
Mar 28, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we appreciate your kind comments, we are pleased to have enjoyed your stay, we comment that we are in a process of renovation of our facilities, we hope on your next visit allow us to be your hosts and can check our progress.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location in Zona Rosa.

Posted Mar 13, 2017
Pros: I had couple of friends visit me during my stay and there was not issues with that. ;)
Cons: Happy with what I got for the price I payed .
Great for te price and location with in walking distance to clubs, restaurant and metro ( subway. Easy to get back if you new to the area . )
Comment from Hotel Management
Mar 14, 2017 by Gerencia Reservaciones y Medios Digitales, Hotel Management
Dear traveler, we thank you very much for your kind comments, we will be happy to be your hosts in the very near future, thank you!