Great Position, not so great Hotel
Posted Dec 11, 2016 on Wotif
The room we had at La Casona was definitely not 4 Star, and we were quite disappointed. We had a small room on the corner of the building, first floor (one up from ground) so the noise of the traffic was constant and disturbing. It seemed to be a single room, as there was one glass, one bottle of water, one bathrobe, two towels, and a double bed with two very flat pillows. What was advertised was not provided - No pillowtop Queen bed, no premium bedding, no down duvet, no fridge/minibar, the air conditioner didn't work and the tap fell off in the shower. There was also a chocolate wrapper on the floor from the previous guests. I spoke to the lady at reception about our discontent, and she was surly and unhelpful. We went out for dinner and on our return we had been given two more pillows, a bottle of water (which we had to pay for), and, sadly, were denied the turn down service with chocolates on our pillow. However the chocolate wrapper from the previous guests was still on the floor. I don't know where the 4 Star rating came from, but it certainly wasn't the room we stayed in. The room didn't reflect our experience of Mexico City, as previous stays in other hotels have been wonderful. We were just lucky we had only booked for one night.
Comment from Hotel Management
Dec 14, 2016 by Mikaela, Hotel Management
Dear Sue, We sincerely apologize for any inconvenience you have experienced during your stay at our hotel. We will take the necessary measures in order to improve our service. We hope to have you as our guest the next time you visit Mexico City. Best regards, Mikaela