Durango 280 esq. Cozumel. Col. Roma, Mexico City, CDMX
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
When we arrived, I was told at the desk that there was no reservation for us. Then he checked again after I said it was paid for and verified. That was a little frightening and off putting. The hotel itself was lovely, full of antiques and art. There is construction ongoing behind the hotel which is very loud and makes it difficult to get a good night's rest. I love the Roma Norte area which offers lots of great places to eat and have cocktails but would recommend checking to see if construction is still ongoing before booking.
What's unique is that it's a one of a kind, converted mansion with quirky decor and high ceilings in biggish rooms. Bed and bathroom fine but overall, the building feels run-down and certain things like steam room are not working. Staff not especially friendly or helpful -- for ex., they only deal with 1 taxi company and couldn't order us a cab from another company to the airport!! Also, really bad street noise from truck delivering water or gas (?) that had loud pumping noise for an hour or two at odd hours, as late as 10:30pm and as early as 6:30am. I would not stay there again or recommend it to others.
Sue
Stayed 5 nights in Feb 2020
Response from NRM on Mar 9, 2020
Thank you for your comments!
We are currently undergoing extensive maintenance to be able to offer a better experience for our guests.
Great location, friendly staff. A bit noisy from the street but this is Mexico City after all, so get used to it! Otherwise I recommend this as a place to stay in Roma.
Mark
Stayed 2 nights in Feb 2020
Response from NRM on Feb 26, 2020
Thank you for your comments!
We're very glad to read you enjoyed La Casona.
We hope to be able to host you on any upcoming trips.
Best,
This hotel has a wonderful old-world charm with high-ceilinged rooms and a large bathroom. The staff was considerate and the location was excellent. Our only complaint was the mattress was quite hard and obviously quite old (but the bed linens were crisp and clean,) The owners should really upgrade the mattresses.
Verified traveler
Stayed 4 nights in Feb 2020
Response from NRM on Feb 18, 2020
Thank you for your comments!
We are undergoing a general maintenance and your input helps us prioritize.
We hope we can host you once again so that you can see the changes.
Best,
Beautiful old building, decorated like an art museum, with several lounges, a roof garden and gym. It’s in an excellent location and the staff are so helpful
Verified traveler
Stayed 4 nights in Jan 2020
Response from NRM on Jan 20, 2020
Thank you for your comments!
We are very happy to read you enjoyed our Casona.
We hope to host you again soon
Best regards,
A charming, historical property in a great location. There is no elevator, so you must carry your bags up a flight of stairs. All of the staff were pleasant and accommodating, although they didn't seem to know that much about the area in terms of directions. Our room was quite chilly, but they did provide a heavy blanket and were immediately responsive about our request for extra pillows.
Verified traveler
Stayed 7 nights in Jan 2020
Response from NRM on Jan 20, 2020
Thank you for your comments!
We will address the area of Concierge so that they have updated recommendations to give.
Best,
This is a charming hotel in a decent location. The rooms need updating, but the hotel is aware of that. My room was large, with a huge bathtub, but there were very limited electric sockets to charge or use electronic equipment. So I would only stay there, if I got a superior room that was away from the main Street, Calle Durango, which can be noisy.
Verified traveler
Stayed 1 night in Jan 2020
Response from NRM on Jan 20, 2020
Thank you for your comments!
We are, in fact, undergoing some renovations within the rooms to ensure your comfort on your next trip.
Best,
Great location. Very clean. Lovely staff. Perfect for exploring CDMX on a reasonable budget. Wish they had a bar to hang out in when you don’t feel like heading out. We’ve stayed here twice.
Salv
Stayed 7 nights in Dec 2019
Response from NRM on Dec 26, 2019
Thank you for your comments!
We're very happy to read how you enjoy our hotel.
We are currently working in creating more spaces for our guests. Stay tuned!
Happy Holidays,
The property has that "old world charm", with lots of relics and artwork. All staff members were cordial and helpful. It was convenient to sign up for tours, directly from the hotel. The breakfast area was nice, yummy foods and the service good :) Would stay again.
Verified traveler
Stayed 9 nights in Nov 2019
Response from NRM on Dec 16, 2019
Thank you for your comment!
We are very happy to hear you enjoyed the unique charm La Casona has.
We hope to host you once again very soon!
This place was not comfortable, the bathroom felt like grandmas house, no shelves nothing modern about the entire place. The corners have dirt piles, they clean but the place is just very very old.
Francisco
Stayed 3 nights in Nov 2019
Response from NRM on Nov 21, 2019
Thank you for your comments!
Our building is a historical site that has almost 100 years. With your comments, we can ensure to work on our maintenance and keep this beautiful building up-to-date.
Best
8/10 Good
Melissa
Nov 10, 2019
Liked: Cleanliness, staff & service, room comfort
Nice hotel and friendly staff
Nice hotel in Roma with friendly staff and interesting antique decor. It is an older building with typical older building issues like drafty rooms and no elevator. There weren’t a ton of food options immediately nearby and the breakfast offered by the hotel was minimal. That said we really liked this hotel and would recommend it to others visiting Mexico City.
Melissa
Stayed 6 nights in Oct 2019
Response from NRM on Nov 12, 2019
Thank you for your comments!
Our neighborhood is one with the most restaurants and bars in Mexico City but we know it can be a little overwhelming. Next time do not hesitate to ask our Front Desk for a personalized recommendation.
We hope to be able to host you once again very soon.
Best,
The property has a lot of character and it's in a great location
Verified traveler
Stayed 1 night in Sep 2019
Response from NRM on Oct 14, 2019
Thank you for your comments!
We're very pleased to hear you like the charm of our historic building.
We hope to be able to host you once again very soon!
Best,
All the staff were very friendly and helpful. When we had a problem with the air conditioning they changed our room immediately. The room was kept spotless. Great location. Excellent cafes and restaurants nearby, as well as a really good bakery with French pastries and a very classy deli around the corner - as well as a convenience store across the street. The hotel has a lot of 'character' and is charming but do not expect a modern luxury hotel. We found it really enjoyable for our 5 night stay.
Verified traveler
Stayed 6 nights in May 2019
Response from NRM on May 28, 2019
Thank you for your comment!
We're very happy that you had an enjoyable stay :)
We hope to host you again very soon!
We had six nights here and both the hotel and the staff were perfect for us.
All of the staff were welcoming, professional and dealt with questions as required.
They organised a driver and a car for us on a couple of occasions to visit Teotihuacan and Frida Kahlo's house. The driver Martine was excellent.
Breakfast was good and gave a good variety for a simple Continental.
The room was "traditional" if a bit old fashioned, but was comfortable, clean and a decent size.
Verified traveler
Stayed 6 nights in Nov 2018
Response from NRM on Dec 3, 2018
Thank you very much for your comments!
We are very happy to read that you enjoyed your stay with us and that our staff was great to you.
We hope to have the chance to host you once again whenever you decide to come back to CDMX.
Best regardsm
The hotel is very nice, old fashion furniture and deco. However a little bit of refreshment of the walls, windows could be appreciated. Staff was very nice and helpful. Breakfast didn’t look good.
Verified traveler
Stayed 1 night in Nov 2018
Response from NRM on Dec 3, 2018
Thank you for your review!
At La Casona, we're always undergoing some maintenance repairs to keep our building (from 1923) to its best shape. We'll make sure to include your comments in our maintenance program.
Best regards,
Great location. Quiet. Friendly . Helpful.walking distance to the Museo de Anthropology
X
Stayed 2 nights in Nov 2018
Response from NRM on Dec 3, 2018
Thank you for your review!
We're very happy to hear you enjoyed our hotel.
We hope to see you again very soon!
Best regards,
4/10 Poor
Yufeng
Nov 20, 2018
Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy
Quite noisy room. Not much choices for breakfast
Yufeng
Stayed 1 night in Nov 2018
Response from NRM on Nov 22, 2018
Thank you for your review!
Mexico City is a noisy city, we apologize for the noise. Next time please let us know so that we can change you to an interior room.
Best regards,
Great location, lovely hotel, only caveat - breakfast buffet not great value
Jack
Stayed 3 nights in Nov 2018
Response from Nicolas Roth on Nov 7, 2018
Thank you for your comments!
We're happy to hear that you enjoyed the hotel and the location.
Our breakfast buffet comes with one freshly-cooked dish from the kitchen besides what is available at the buffet table.
We thank you for your comments, we'll do our best to offer a wider variety of dishes in the buffet!
Best regards,
8/10 Good
S, Houston, TX
Oct 29, 2018
Liked: Cleanliness, staff & service
Great location. Quiet rooms. Helpful staff. A welcoming guest parlor! We had 2 short flights of stairs to our room but there are several ground floor rooms. You can get custom eggs with breakfast. The most wonderful, traditional doorman service. Lovely art and decor throughout!
S
Stayed 3 nights in Oct 2018
Response from Nicolas Roth on Oct 29, 2018
Thank you very much for your review!
We're very happy to hear you enjoyed the hotel and that our staff was helpful in making your trip to CDMX great.
We hope to have the pleasure to host you once more!
Best regards,
Dear Benjamin,
Thank you very much for your review!
We are very glad to read that you liked your room and that you enjoyed the amazing life that our neighbourhood has.
We hope to have the pleasure to host you once again very soon.
Best regards,
6/10 Okay
Alma
Sep 28, 2018
Alma
Stayed 1 night in Sep 2018
Response from NRM on Oct 3, 2018
Thank you for your review.
We are always trying to improve our service and we would be grateful if you could share with any problems you had during your stay that resulted in a 3 out of 5.
Best regards,
The rooms were spacious and well decorated. The staff spoke English and were very helpful, professional and friendly. The hotel was cozy and had a good breakfast. Location was great. In the heart of Condessa. Very convenient to get around. There is a cafe and dining options right outside the front door. Only suggestion I would have is to have a 24 station in the breakfast room or an in-room station for coffee and tea.
Arun
Stayed 5 nights in Aug 2018
Response from Ana Cuadros on Aug 21, 2018
Thank you for your comments, we will take your suggestion into account.
thank you for visiting us