Ratings based on 51 Verified Reviews

3.3 out of 5
58% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Costa Rica

Not a nice place to stay

Posted May 4, 2017
The location is dangerous. The cleaning lady opened the door several times, even though we were sleeping (there are no "do not disturb"signs). A taxi driver knocked our door at 12am, looking for someone else (anyone could get in). Someone left some laundry in our room which was not ours. The elevators, the doors, the carpet and towels are very old.
Comment from Hotel Management
May 25, 2017 by Gerencia Hotel Lepanto, Hotel Management
Agradecemos su comentario ya que este nos ayuda a mejorar, el hotel se encuentra en remodelación gracias a su preferencia, en su próxima visita le aseguro que su experiencia sera mas placentera.
2 out of 5
by A verified traveler from Puerto Escondido, Mex

Hotel just okay, but neighborrhood very scary

Posted Apr 5, 2017 on Orbitz
Pros: The big bed, the hot shower.
Cons: Make sure the room keys work before the guest arrives. Make sure the internet password works.
Location: The hotel itself is fine to look at, but in a rough neighborhood.
Hotel check-in was okay, but then the key would not work and the bellboy had to go down again and get it reset, by which time it was too late to get food from the OXXO next door and I had to walk blocks and blocks to get to another one, and the neighborhood is full of creeps and druggies and even that OXXO served through a sliding window. I am a single retired woman always traveling fearlessly until this experience. Back at the hotel, the internet password does not work, so down I go again to the front desk, taking my computer so they would believe me that I was doing as instructed, and finally someone logged me on to their personal account because the Hotel's password was wrong and no one knew the right one. Honestly, it took an hour to settle in, instead of minutes. After a huge long day of travel this was unbelievable. Then, in the morning, there are taxis going by the hotel one after another, but I had to wait 20 minutes for the one the hotel called, which made me anxious that I might lose my flight.
Comment from Hotel Management
May 25, 2017 by Gerencia Hotel Lepanto, Hotel Management
Dra. Ortiz. Le aseguro que la zona aunque se vea peligrosa esta completamente vigilada ya que tenemos la delegación Cuauhtemoc a espadas del hotel y la comisaria a dos cuadras enfrete, la zona tiene vigilancia las 24 horas del dia, lamentamos la desafortunada situación del Internet ya que presentamos algunos problemas debido a la remodelacion del hotel pero le aseguro que en su próxima visita su experiencia sera mas placentera y le invito a probar nuestras habitaciones remodeladas. Seguimos a sus ordenes.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice location ,

Posted Mar 17, 2017
Need better beds they were too hard , I wanted to stay long but no rooms available
4 out of 5
by arlene

Posted Jan 25, 2017 on Hotels
Restaront was very good staff friendly and helpful
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thanks for your comments, we are here to serve you.
5 out of 5
by Jose L

Posted Jan 20, 2017 on Hotels
The hotel was very clean rooms where comfortable quite large we upgraded to a room with a Jacuzzi and much more bigger room. The staff where excelente and friendly.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you very much for your comments and we are very happy that your experience has been pleasant, we are always working to improve your stay.
4 out of 5
by A verified traveler

Friendly Service & Clean

Posted Dec 14, 2016 on Hotels
We had an excellent experience. The lodging is simple, clean and not extravagant. Every hotel employee was kind, helpful and friendly. Our only issue was the reservation at check could not be found by the staff. They sent us to another hotel for one night which was dirty. The next day management at Hotel Lepanto apologized and provided us a free meal in their restaurant.
3 out of 5
Recommended
for Business Travelers
by Wasu

nice business hotel

Posted May 2, 2014 on Orbitz
Clean rooms friendly staff nice value for the money.
2 out of 5
by disappointedgringo33

Meh

Posted Oct 25, 2013 on Orbitz
It was pretty inexpensive for being moderately close to downtown but didn't have air conditioning, the bed wasn't comfortable and there is no airport shuttle.
1 out of 5
by Robert from Los Angeles, CA, USA

Worst Hotel in Mexico

Posted Jun 10, 2013
Pros: Nothing good
Cons: The staff and the service
Hotel Lepanto is probably the worst hotel in Mexico City with serious hygienic problem. The nearby streets during the night are full with prostitutes and lowlife criminals. Horrible quality of the staff and service “no English” was the answer of to all of my demands.
Comment from Hotel Management
Oct 28, 2016 by Edgar Murillo, Hotel Management
A partir del 2015 cambiamos de administración, por lo cual le podemos asegurar que nuestro servicio a cambiado. Adicionamente estamos en un proceso de remodelación y le podemos asegurar que la zona ha mejorado. Le invitamos a visitarnos nuevamente cuando guste. Saludos cordiales Hotel Lepanto.
4 out of 5
Recommended
for Business Travelers
by Tel Aviv boy

Good hotel - good V for M

Posted Jun 7, 2013 on Orbitz
Friends! For this price you can not get something better. Very clean hotel, its location near the city center, there is a metro station no more than ten minutes of walking, very nice staff - for who speaks some Spanish of course - and the hotel's restaurant is very sympathetic and relatively inexpensive. Only one problem, if you order over the phone a waking up call - Take into account that they will not ring ... This happened to me. Besides, they arrange taxi service for you - really good and relatively inexpensive.