Ratings based on 498 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Close to City Centre

Posted Apr 23, 2017
Staff friendly and helpful. Good security for OS travellers.
Comment from Hotel Management
Apr 25, 2017 by Judith Rivera, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from CA

Location is ok, but rom is very small and noisy

Posted Apr 15, 2017
Convenient location. But the room is very small and old. Does not even have cups for coffee. I woke up during night because got bitten by bugs badly. It is also very noisy of traffic sounds . The staffs are friendly .
Comment from Hotel Management
Apr 17, 2017 by Judith Rivera, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by ruben

Satisfied business traveler

Posted Feb 13, 2017 on Hotels
Impressed with renovation.. updated hotel
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
We appreciate your comment and preferably at Hotel Metropol Centro Historico, we are at your service in your next visit.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 7, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

Good but could be better

Posted Dec 24, 2016
Pros: Location. Clean rooms. Price.
Cons: More language skills. Magnetic room keys should be sufficient. Don't nickel and dime your guests.
Location: Walking distance to many major attractions.
Most staff has poor English in a tourist area. Gave us one key card for a double room twice. Asked them to print my flight check in from my flash drive and they refused without a fee!
Comment from Hotel Management
Dec 29, 2016 by Judith Rivera, Hotel Management
We appreciate your comment and preferably at Hotel Metropol Centro Historico, we are at your service in your next visit.
3 out of 5
by A verified traveler

Good hotel, far from Oaxaca attractions.

Posted Dec 22, 2016 on Hotels
Hotel itself is very nice. But it is located far from Oaxaca attraction.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
We appreciate your comment and preferably at Hotel Metropol Centro Historico, we are at your service in your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

No coffee maker and bad WiFi

Posted Nov 26, 2016 on Orbitz
Pros: Location was good. Security was good.
Cons: Furnish coffee maker in room, as website said. Or correct website. Make WiFi possible in room.
Location: A bit noisy location but can enjoy many concession stands.
Though Hotel's website said that "Room Amenities: Coffee/tea maker and Internet: Available in all rooms: Free WiFi", these were not true. Hotel staff said that they have no coffee maker in rooms. No WiFi connection in room. WiFi was OK only at outside door in the hallway.
Comment from Hotel Management
Dec 17, 2016 by Judith Rivera, Hotel Management
We appreciate your comment and preferably at Hotel Metropol Centro Historico, we are at your service in your next visit.
4 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Great experience, close to downtown
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
We appreciate your comment and preferably at Hotel Metropol Centro Historico, we are at your service in your next visit.
2 out of 5
by A verified traveler from US

Needs a lot of Improvements specially the staff.

Posted Nov 8, 2016
Pros: Location
Cons: Staff and the dirty room.
We are a family that loves to travel, and we like to do it on a Budget. The most important things that we look on a budget Hotel is Location, Customer Service and Cleanliness. Unfortunately this Hotel was lacking on Customer Service and Cleanliness. The Hotel is in excellent location. Close to everything and on a walking distance to all the important things in Centro Historico and to various metro stations. But the Hotel Staff specially the lady on reception during the mornings was rude and with poor customer service. She really make us feel unwelcome. And the cleaning staff did not do a good job either. On our last night some of the pillow cases had blood stains on it and the carpet was dirty. The Breakfast Staff was better, but they were definitely overwhelm and could not cope with the amount of people in the hotel. Will I stay again in this hotel? No. We did love Mexico City a lot and when we comeback will look for another Hotel near the same area.
Comment from Hotel Management
Dec 17, 2016 by Judith Rivera, Hotel Management
We appreciate your comment and immediately take action on the matter, so that we remain their preferred hotel.
4 out of 5
by A verified traveler

Great for the price

Posted Nov 7, 2016 on Hotels
Great price, very good breakfast and good location. I would defenily return.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
We appreciate your comment and preferably at Hotel Metropol Centro Historico, we are at your service in your next visit.