Porch

Reviews of Hotel Park Villa

3 out of 5
Hotel Park Villa
General Gomez Pedraza # 68, Col. San Miguel Chapultepec, Mexico City, CDMX

Reviews

8.4

Very Good

Rating 10 - Excellent. 191 out of 475 reviews" "
Rating 8 - Good. 194 out of 475 reviews" "
Rating 6 - Okay. 63 out of 475 reviews" "
Rating 4 - Poor. 18 out of 475 reviews" "
Rating 2 - Terrible. 9 out of 475 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Maximilien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing much to say except it was great. Some more outlets in the room would have been nice
Stayed 6 nights in Jan 2024

10/10 Excellent

Victor

8/10 Good

Alejandro, Panama

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good price and quiet.
Stayed 2 nights in Nov 2023
Response from Gerencia de ventas on Nov 21, 2023
Estimado huésped Alejandro; Muchas gracias por tomarse el tiempo para calificar nuestros servicios, toamos muy en cuenta sus opiniones, para fortalecer mas nuestros servicios y hacer de esta su casa. Gracias por quedarse con nosotros.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place for the rest.
It's an old building, but it's clean and reasonable for the price, the staff is friendly, and the food in the restaurant is excellent.
Stayed 1 night in Nov 2023
Response from Gerenet de ventas on Nov 10, 2023
Dear Guest, thank you so much for yor comments, and opinion about our services, we have a quality commitment with our guest. and we make an effort to do it. Hope to see yopu soon.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sales Manager on Nov 6, 2023
Dear Mr Tyler, thank you for taking the time to rate our services and facilities. At this home we strive every day to make your stay a pleasant experience, we hope to see you soon. Best regards

8/10 Good

George

Liked: Cleanliness, staff & service
Stayed 15 nights in Aug 2023
Response from Gerente de Ventas on Oct 30, 2023
Estimada Teresa Alexandra: Muchas gracias por tomarse el tiempo de describir su experiencia en esta su casa, esperamos haya sido de lo mejor. La invitamos a que nos visite nuevamente.

4/10 Poor

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
10min walk to airline check-in counter. Likely very overpriced based on room/site conditions.
Stayed 3 nights in Aug 2023
Response from Gerente de Ventas on Aug 28, 2023
Dave gracias por haberte hospedado con nosotros, cuando el hotel está al 100% de su capacidad vendida como fue el día que nos acompañaste, es un poco más tardado de lo habitual la facturación, pero no pasa como en tu caso de los 10 mins, por eso en su check in se les pide que dejen sus datos de facturación para qué a su salida ya esté y no pierdan 1 solo minuto, entregan su tarjeta/llave y listo.Nuestras tarifas son muy competitivas e incluso menores para un hotel de esta categoría en esta zona, con estacionamiento privado, con amplias vías de acceso, restaurante, room service, amenidades y vigilancia 24/7. Otras opciones que tienen todo esto tienen tarifas más elevadas.Bendiciones.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es una pequeña joya. Con mucho character y personal muy amigable/profesional. Las habitaciones son adecuadas con instalaciones básicas. Se nota un poco la edad, pero no impacta negativamente la estancia. Definitivamente recomendable. Gran plus un estacionamiento amplio y seguro
Stayed 1 night in Aug 2023
Response from Gerente de Ventas on Aug 28, 2023
Tim muchas gracias por todos tus comentarios.Tenemos un programa de remodelación de todo nuestro hotel, ya hay algunas habitaciones, remodeladas, para tu próxima estancia solicítala así.Seguimos trabajando para tener el total de las habitaciones ya remodeladas.Gracias por tus 5 estrellas de calificación.

8/10 Good

Jennifer

Stayed 1 night in May 2023
Response from Octavio Palomino on Jun 29, 2023
Jennifer hola, gracias por tu calificación.Trabajamos todos los días en cvapacitación constante mis compañeros y yo para ofrecerte un servicio de excelencia.Te esperamos de nuevo cuando vengas a la CDMX.Bendiciones!

10/10 Excellent

Kristin

Stayed 2 nights in Mar 2023
Response from La gerencia on May 8, 2023
En nombre de todos los empleados del hotel, agradecemos su preferencia, y esperamos regrese pronto.

10/10 Excellent

Eric

Stayed 2 nights in Feb 2023
Response from Ventas on Mar 7, 2023
Gracias por su estancia esperamos recibirla nuevamente en esta su casa

8/10 Good

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair for price
Stayed 1 night in Nov 2022
Response from Rodrigo Ortíz on Nov 16, 2022
Dear Juliette,Thanks for sharing your opinion!All the staff invite you to come back very soon!Best regards,Rodrigo OrtizManagement

8/10 Good

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice old building and the parking was great also the 2 restaurants have great food and great service
Stayed 12 nights in Jul 2022

10/10 Excellent

Efrain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet gardens! Great food & even better service. Thank you to Arturo, Armando, Isaias and everyone else for the excellent experience. I will definitely be back & recommend the Park Villa to anyone visiting Mexico City.
Stayed 1 night in Jul 2022

10/10 Excellent

Sofiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for its cost, friendly persosonel and great restaurant on the site. Rooms are clean and simple. Older US sockets without ground plugs were an inconvenience so get an adapter. Ok verall - great experience.
Stayed 7 nights in Jul 2022

8/10 Good

Jaime

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is old but charming. It is very near to Chapultepec although you need To know which entrance to take as It could be a long hike. The restaurant food was surprisingly good! I would've liked to pay a little less but overall it was ok.
Stayed 1 night in Jul 2022

6/10 Okay

Erin

Stayed 2 nights in May 2022

10/10 Excellent

WALTER, NANAIMO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located near Chapultepec park , friendly staff , good parking, clean. Ideal for families and business travellers.
Stayed 1 night in May 2022

6/10 Okay

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was a lovely garden & the food at the hotel & adjacent hotel was excellent there wasn't a functioning heater in the room & little to no effort was made to locate one that could be used. VERY disappointing
Stayed 1 night in Nov 2019
Response from Eric Nuñez on Mar 24, 2022
Thank you very much for your comments that will help us to improuve our service.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to try to meet my needs. They are very responsive and hospitable.
Stayed 1 night in Feb 2022
Response from Eric Nuñez on Feb 9, 2022
Thank you very much for your comments, we will be glad to welcoming and serving you again. Kind regards,

8/10 Good

Jenn

Traveled with group
Liked: Property conditions & facilities, room comfort
Definitely worth it
Amazing location; close enough to everything (I slept like a baby with earplugs), best bed I’ve had in Mexico, helpful staff, killer coffee nearby, close To all the good good of CDMX
Stayed 4 nights in Dec 2021
Response from Eric Nuñez on Jan 7, 2022
Thank you very much for your comments! We hope to welcome you again in the future, we wish you teh best for this 2022 year!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to Polanco, Roma and Condesa. Very quite and comfortable rooms. Ywo very good restaurants. Personelle were very welcoming and helpful. I highly recommend.
Stayed 4 nights in Dec 2021
Response from Eric Nuñez on Jan 4, 2022
Thank you very much for your comments, it was a great pleasure tu serve you, hope to welcome you again!!! We wish you the best for 2022!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located reasonably priced
Stayed 3 nights in Dec 2021
Response from EDUARDO RAMIREZ on Dec 20, 2021
WE THANK YOU A LOT FOR YOUR FEEDBACK

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Eric Nuñez on Dec 14, 2021
Gracias por sus comentarios! Felices fiestas!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, friendly, comfortable place to stay. I only stayed one night but would return.
Stayed 1 night in Dec 2021
Response from Eric Nuñez on Dec 12, 2021
Thank you very much! We will be pleased to welcome you again! Kind regards,

6/10 Okay

shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap hotel, friendly staff
Desk isn’t staffed 24/7 and the gate was locked when I needed to leave. Thankfully found my way out through the back but had to walk around the block to catch my taxi that was waiting in front of the locked gate. Friendly staff but would have been useful to know what to do in case of early check-out
Stayed 2 nights in Dec 2021
Response from Eric Nuñez on Dec 12, 2021
Thank you very much to let us know that!!, we will do all the efforts to improve in those items. Kind regards,

6/10 Okay

Gal

Liked: Cleanliness
So so, very basic
It is clean. But... The location is not that close to Condesa neither to Polanco so expect to use a lot of taxis (although it is close to the metro). The room is super basic and the restroom was super tiny, that to close the door you have to get inside and turn. It is not that expensive but I think it should be cheaper
Stayed 3 nights in Dec 2021
Response from Eric Nuñez on Dec 11, 2021
Thank you very much for your comments, it was a pleasure serving you, we will be glad to welcome you again, there are other kind of rooms with sauna and jacuzzi, bigger that the one that you reserve. kind regards,

8/10 Good

meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute garden-type hotel. nice resturant attatched (only went for a drink but menu looked good). staff friendly. close to major park.
Stayed 2 nights in Nov 2021
Response from Eric Nuñez on Nov 28, 2021
Thank you very much for your comments, that will be a great pleasure to welcome you again

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property in good condition, clean and friendly staff.
Stayed 5 nights in Oct 2021
Response from Eric Nuñez on Nov 6, 2021
Thank you very much, that will be a pleasure to welcome you again! kind regards,

8/10 Good

Dmitry

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good for the money!
A little old but priced right. Close to park. Great staff!
Stayed 5 nights in Oct 2021
Response from Eric Nuñez on Nov 2, 2021
Thank you very much, hope we can welcome you again. Kind Regards,

10/10 Excellent

Giedre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel and lovely staff
Stayed 1 night in Oct 2021
Response from Eric Nuñez on Oct 30, 2021
Thank you very much for your comments, that will be a pleasure ti welcome you again.

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placentero
Todo estuvo excelente menos el cable de la TV que es de pena. mejoren la calidad en su cable o de plano elimínenlo que al caso es lo mismo. Por lo demás fue una grata experiencia y seguro regresaría a este hotel.
Stayed 5 nights in Sep 2021
Response from Eric Nuñez on Sep 14, 2021
Muchas gracias! Estamos a sus ordenes y mejoraremos sin duda el tema del cable. Sera un placer volverle a dar la mas cordial bienvenida.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was lovely
Stayed 3 nights in Jul 2021
Response from Eric Nuñez on Jul 17, 2021
Gracias estamos a sus ordenes, sera un placer volverle a servir.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel personnel was excellent.
Stayed 1 night in Jul 2021
Response from Eric Nuñez on Jul 10, 2021
Muchas gracias por sus comentarios estamos a sus ordenes y sera un placer volverle a servir.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, quiet and the bed was very confortable. The hotel personnel was always ready to help: let us borrow an iron, helped with our big luggage, etc.
Stayed 2 nights in Jul 2021
Response from FC on Jul 5, 2021
Thank You Very Much for your comments we will continue strive

10/10 Excellent

Caley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Eric Nuñez on Jun 15, 2021
Muchas gracias por sus comentarios, estamos a sus ordenes y deseosos de volverlo a ver y servirle.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is close to Chapultepec I did not like that they don't give you enough soap and shampoo ( you need to ask it).
Stayed 8 nights in Nov 2020
Response from Eric on Dec 6, 2020
Dear Mme, Sir. Thank you very much for your comments we will take care of this important details. Kind regards,

10/10 Excellent

fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Park Villa on Jan 21, 2020
Gracias por su preferencia, esperamos tener el placer de volverles a servir.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Hotel Park Villa on Nov 21, 2019
Es un placer el poder servirle, esperamos pronto vuelva a hospedarse con nosotros.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Park Villa on Nov 21, 2019
Buenos días Srita Patricia: Estamos muy agradecidos con la oportunidad de ser sus anfitriones, que bueno que tuvo una estancia excelente con nosotros, esperamos pronto nos vuelva a visitar en esta su casa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Hotel Park Villa on Oct 27, 2019
Buenos días: Agradecemos la oportunidad de ser sus anfitriones, esperamos pronto poder servirle nuevamente.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Tv was to small and it didn’t have a little refrigerator in the room. Room was to small
Stayed 2 nights in Oct 2019
Response from Hotel Park Villa on Oct 17, 2019
Good Afternoon: I´m sorry that you did not enjoy your stay with us, but the room was an standar room, of course does not have a minibar.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
wifi
The wifi was really terrible...
Stayed 3 nights in Sep 2019
Response from Hotel Park Villa on Sep 25, 2019
Good Afternoon: We are very sorry that you had have problem with the internet, but could you be so kind to tell us the room that you stayed?

8/10 Good

aileen

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Hotel Park Villa on Oct 2, 2019
Buenas tardes: Ha sido para nosotros un placer el poder servirle y ser sus anfitriones, esperamos pronto poder servirle nuevamente.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Green Park on Sep 18, 2019
Good Night: Thank you for your feedback, we are glad that you have a nice stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing?
Amazing! Everyone was friendly and helpful. The restaurant is very special. The hotel and restaurant is lucky to have such an excellent staff.
Stayed 2 nights in Sep 2019
Response from Verónica Peña, Reservations on Sep 9, 2019
Thank you for your comment, we are glad to know you had a pleasant stay with us, your comments help us to improve our service. We hope to see you some time soon

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Great location, really close of CDMX’s greatest city spots but the hotel is not for “staying in”, not many features inside the room.
Stayed 2 nights in Jul 2019
Response from Hotel Park Villa on Aug 2, 2019
Good Afternoon: Thank you for you feed back it is very important to us, so we can improve ower service.

8/10 Good

Nicolo

Liked: Cleanliness, staff & service, room comfort
Basic hotel and at basic price in a nice area
The hotel is a nice quiet residential area close to the park and metro. The rooms face into an internal courtyard and are quiet if somewhat dated. The shower room and toilet are very small and also dated along with the rest of the room. The staff was always friendly and the housekeeping prompt and great. The only real issue I encountered is that the room got cold and there did not seem any way to heat it.
Stayed 4 nights in Jul 2019
Response from Hotel Park Villa on Jul 31, 2019
Good Afternnon Mr Nicolo: Thank you for provided us the oportunity to be your host, and send your comments, we appreciate your feedback, and we are going to take a note for the details that you mentioned. Thank you General Manager