Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
68% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Muy agradable el hotel,

Posted Sep 14, 2016
El Profesionalismo del personal y las instalaciones con excelentes
Comment from Hotel Management
Sep 17, 2016 by Hotel Royal Reforma, Hotel Management
Estimado huésped. Agradecemos su tiempo para dejarnos sus comentarios. Es bueno saber que disfuto su estancia con nosotros. Esperamos verlo nuevamente. Gracias por su visita!!!
5 out of 5
by A verified traveler from durango

Excelente hotel cerca de todo !!

Posted Sep 11, 2016
El hotel está muy cerca de todo. Es muy amplio, limpio y el servicio que nos dieron fue de primera lo recomiendo ampliamente .
Comment from Hotel Management
Sep 14, 2016 by Hotel Royal Reforma, Hotel Management
Estimada huésped. Agradecemos nuevamente sus comentarios. Es bueno saber que se sintió a gusto en nuestras instalaciones que nuestro servicio cumplió sus expectativas y más que nada agradecemos su recomendación. Royal Reforma agradece su visita.
2 out of 5
by A verified traveler from Arizona USA

A hotel with unrealized potential

Posted Sep 10, 2016
Pros: 1. Located in a more reasonably priced area of the Zona Rosa. 2. Excellent tour guides available outside in the morning. Ricardo is the best.
Cons: Fire the maintenance staff manager! It took three calls from the desk and a day and a half for a maintenance man to even show up and NOT fix the A/C
Location: Eat at Sanborn's, just down the street.
This hotel could have been a real winner. It has affordable cost and a great location close to a main subway station, giving walking access to all of Mexico city. A very young, inexperienced staff, with NO ONE over 25 years of age (on any shift), really brought down any concept of customer service that an older EXPERIENCED desk staff would have provided. Also, I would guess that many of the staff were hired by saying: "Yes, I speak English", when in reality they know only a few words. Very difficult to deal with. Staff ratings: A+ Maid staff, perfectly cleaned rooms A Bell staff, quick and responsive F+ Maintenance staff, well I finally showed up, but I can't fix it F- Desk staff, young and lacking experience and concept for, and training of, quality customer service. f
Comment from Hotel Management
Sep 12, 2016 by Hotel Royal Reforma, Hotel Management
Dear Guest. First of all, thanks for taking time to write and ... Second, each and every one of your comments are important to us. It helps us to be better every day. 2 departments which mentions are informed of incidents to work on them and avoid passing again. Royal Reforma appreciates your visit !!!
3 out of 5
by A verified traveler from Veracruz

Excelente ubicación pero necesitan nuevos muebles

Posted Aug 31, 2016
Pros: La ubicación
Cons: El mobiliario
El hotel en general es agradable, tiene una ubicación privilegiada y el personal es muy atento pero las camas son duras, incómodas y se nota que muy viejas porque hasta bolas se sienten, definitivamente no pude descansar como quería; fue un viaje muy rápido y ajetreado, por lo que lo menos que esperas en viajes así es dormir cómodamente. Por otro lado, la habitación si estaba limpia pero la alfombra se notaba que no la aspiran como debe ser, había muchos cabellos iuuu, no pude andar descalza y relajada.
Comment from Hotel Management
Sep 2, 2016 by Director de Ventas, Hotel Management
Agradecemos sus comentarios, todos y cada uno de ellos son importantes para nosotros, ya que, nos ayuda a mejorar. En cuanto al detalle de la habitación se pasará al departamento adecuado para su debida revisión.
1 out of 5
by A verified traveler from Chihuahua

Viaje de negocios cd de mexico

Posted Aug 29, 2016
Pros: Nada, muy malo no lo deberían ni ofrecer en expedia
Cons: Todo, esta muy sucio, muy lúgubre, y el servicio parece del seguro social.
Location: Prostitucion al por mayor,
Un hotel, sumamente triste, servicio malísimo, de parte de la gente de lobby, los taxistas de afuera te acosan. La habitación muy sucia, olia espantosa, detrás de la cabecera estaba lleno de basura, el aire acondicionado no funciona. Simplemente asqueroso todo el hotel, la ubicación buena. El precio elevadisimo para lo malo que esta.
Comment from Hotel Management
Sep 1, 2016 by Hotel Royal Reforma, Hotel Management
Estimado huésped. Lamentamos mucho que no hayamos cubierto sus expectativas y que nuestras instalaciones en general y la atención de nuestro personal no haya sido de su agrado. Gracias por compartirlo, cada uno de sus comentarios será compartido con cada departamento involucrado.
2 out of 5
by A verified traveler

Hard beds and poor room service.

Posted Aug 27, 2016
We never had a wash towel. We'd be out 10 hours and our beds were still unmade. The beds were very uncomfortable.
Comment from Hotel Management
Aug 29, 2016 by Royal Reforma, Hotel Management
Dear Guest. We regret that we have not met their expectations, we deeply regret the inconveniences you suffered during your visit. However, this helps us improve. Thanks for the visit!!!
3 out of 5
by A verified traveler

Fin de smena al DF

Posted Aug 22, 2016
Pros: Ubicacion
Cons: La cama no era muy comoda
Location: Bien ubicado, cerca de reorfma y de una panaderia excelente.
Encontrè en oferta este hotel y fue muy buen opciòn. Bien ubicado
Comment from Hotel Management
Sep 1, 2016 by Hotel Royal Reforma, Hotel Management
Estimado huésped, Agradecemos el tiempo tomado para dejarnos sus comentarios. Es bueno escuchar que disfruto de su estancia con nosotros. Gracias por su visita
4 out of 5
by A verified traveler

Posted Aug 20, 2016
The hotel is close to main streets what makes easy to move along the city from the hotel by car metro or bus. It is a little bit noisy area but you have many restaurants, bars, pharmacy, Etc... at walkable and safe distance. The view from the roof top is great and the gym is in good conditions. Not good experience with the tours offered by the hotel thou. Rooms are getting old especially the bathrooms.
Comment from Hotel Management
Aug 20, 2016 by Royal Reforma, Hotel Management
Thank you for staying with us !! We are glad that you enjoyed your stay. We will take your comments into account improvement. We hope to see you soon on your next trip
4 out of 5
by A verified traveler

ótimo custo beneficio

Posted Aug 17, 2016
Pros: a localização é super segura, Zona Rosa, a equipe do hotel é super simpática e atenciosa. fácil para se locomover.
Cons: a manutenção do hotel poderia ser melhora, como por exemplo substituir o carpete por piso mais moderno..
Location: é ótima, tem tudo perto... Metro, bares, restaurantes, ponto de taxi..ótima opção na zona Rosa. recomendo.
Hotel é super em localizado, metro na porta, oferta de passeios turístico. os quartos são amplos. o café é bem servido, opções de frutas e sucos naturais. .
Comment from Hotel Management
Aug 20, 2016 by Hotel Royal Reforma, Hotel Management
Dear Guest, Agradecemos a todos e cada um dos seus comentários, pois ajuda-nos a melhorar. Qiue Estamos felizes que tenha gostado nossas instalações. Real Reforma agradece a sua visita !!!
3 out of 5
by A verified traveler

Muy mal el trato por parte del personal.

Posted Aug 12, 2016
No me gustó cómo nos trataron. El personal del hotel fue grosero.
Comment from Hotel Management
Aug 16, 2016 by Hotel Royal Reforma, Hotel Management
Estimado huésped, Lamentamos mucho que se haya llevado una mala experiencia en el hotel, pero agradecemos mucho que no lo haya compartido. Gracias por la visita!!