Ratings based on 950 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great hotel and very posh but not for everyone

Posted Jul 14, 2017
My wife and I had the pleasure of staying at the Hyatt Regency in CDMX. This hotel is fantastic. It is very stylish, luxurious, friendly and had all the amenities one would need. It is centrally located in Polanco, there are literally hundreds of fantastic restaurants and shops nearby either within walking distance or a quick Uber ride. My only complaint, of no fault of thier own, is that due to it size it hosted several expos and my assumption is that it was primarily used by people on business. Because of this, alot of the people where dressed in business attire and we felt under dressed most of the time because we were there for pleasure and therefore dressed much more informal (jeans, shorts, tshirt, sneakers, etc). It is because of this that we felt a bit uncomfortable in our attire. If you are here for vacation, remember that the dress here will be very conservative and more formal the majority of the time. Besides that, it was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Polanci

Posted Jul 12, 2017
Súper súper and friendly staff I would definitely return to this hotel
5 out of 5
Recommended
for Couples
by A verified traveler from California

Posted Jul 8, 2017
Excellent location! Facilities were in very good condition, great fitness center.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Awesome hotel in Polanco, Mexico City

Posted Jul 6, 2017
Pros: Very contemporary, clean, and great customer service 24/7
Location: Close to best restaurants, shopping, museums, etc. You can walk to many things.
This hotel is located in an upscale neighborhood and in walking distance to great restaurants, shopping, museum, etc. It is very modern and contemporary with a very fresh look and feel. Staff and overall accommodation is excellent. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great views and location

Posted Jun 24, 2017
We had breathtaking views looking over the cityfrom our room on the 23rd floor. The loacation is perfect. We had a great stay and would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Excellent Service, Good Location. In summary Very Nice Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Excellent Service, Good Location. In summary Very Nice Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Stayed 4 nights, restaurant food and room service food was disappointing. There was not a comfortable chair available in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a nice area of Mexico City

Posted May 9, 2017
Hotel and staff were great. Location was close to the Castle and Museum of Anthropology.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect!

Posted May 3, 2017
Pros: Location, decor, the food.
Location: Best location near everything in posh Polanco.
Gorgeous hotel, nice room, friendly staff, everything was flawless!