Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Consuelo from Mérida

Recomendable

Posted Apr 2, 2016 on Hotels
Muy, muy bien
Comment from Hotel Management
Jun 11, 2016 by Guestservice, Hotel Management
Distinguido Huésped, Agradecemos su amable comentario, es para nosotros un placer saber que su estancia haya sido excelente; nos alegra saber que cubrimos las expectativas y nos sentimos orgullosos por ser una empresa que se esmera cada día por sus huéspedes es por ello que lo invitamos a conocer nuestras nuevas instalaciones próximamente. Esperando seguir contando con su preferencia y me pongo a sus apreciables órdenes, Saludos cordiales.
4 out of 5
by A verified traveler

Posted Mar 17, 2016
Pros: I like the staff, restaurant and the location.
We stayed in this hotel on business trip to trade show. The WTC is conveniently located right cross a street from this hotel. At the time I was staying there, you could not basically get a quite room. The hotel rooms facing the street get lots of noise from the busy street and the back yard view rooms, where I was staying, facing another building with a construction going on while I was visiting the town, starting every morning around 7:00 am.
Comment from Hotel Management
Apr 11, 2016 by Guest Service, Hotel Management
Dear Guest, We appreciate your comment and we share your kind remarks. We regret that our hotel outside you had these problems causes, this is not a common problem, but we can offer an interior suite to avoid street noise and you can have a nice rest. We hope to visit again and offer a better experience. Best Regards.
5 out of 5
by Araceli from Puebla

Vale la pena

Posted Mar 15, 2016 on Hotels
Muy bien, excelente atención
Comment from Hotel Management
Jun 11, 2016 by Guestservice, Hotel Management
Estimado huésped, Muchas gracias por evaluarnos, estamos contentos de saber que tuvo una excelente estadía, por favor visítenos pronto ya que contaremos con nuevas y mejores habitaciones las cuales nos gustaría viniera a conocer, será un placer volver a servirle, Saludos cordiales.
5 out of 5
by Hsing Chun from Taiwan

Posted Mar 13, 2016 on Hotels
雖然飯店屬於老舊的,但是這個價格跟房間的大小其實還是不錯的.走三分鐘有大型超市,附近也有很多餐廳,如果是商務出差到Mexico Centro Banamex車程15分鐘.
Comment from Hotel Management
Jun 11, 2016 by Guestservice, Hotel Management
Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. As a valued guest, we hope you will make us your first choice for accommodations in Mexico City! Best Regards,
5 out of 5
by A verified traveler

Me encanto el espacio de las habitaciones!

Posted Feb 28, 2016
Muy agradable, habitaciones espaciosas, limpias, cómodas y súper practico frente al WTC. Si volvería a hospedarme ahí
Comment from Hotel Management
Mar 10, 2016 by Guest Service Team Leader, Hotel Management
Apreciable huésped, Esperamos seguir contando con su preferencia y me pongo a sus apreciables órdenes, no sin antes agradecer el tiempo que se tomó para evaluarnos.
4 out of 5
by A verified traveler

Muy bien ubicado!

Posted Feb 13, 2016
El punto bajo fue la suciedad del piso y que hubo un corte de agua...aunque esto no dependia del hotel si afecto la calidad de la estancia
Comment from Hotel Management
Mar 10, 2016 by Guest Service Team Leader, Hotel Management
Apreciable huésped, Comprendemos exactamente su sincero comentario con respecto al agua, efectivamente es una situación que no dependió del hotel pero afectó su estancia. Nosotros tomamos los comentarios como lo que son: las experiencias de nuestros huéspedes. Algunos mejor que otras pero al final, nuestro compromiso es servirles y proveerles de lo necesario durante su estancia para que sientan que también están en casa. Lamentamos por lo de la limpieza, hemos puesto nuestros esfuerzos en el tema y estamos seguros de que no se repetirá. Espero nos de la oportunidad e nuevamente estar a sus servicios en esta su casa.
5 out of 5
by A verified traveler from Toronto

Mexican Flair in a super location

Posted Feb 9, 2016
Pros: The Mexican style decor, huge rooms, marvel bathrooms, everything!
Cons: Nothing
I have visited many times, around 30 so far. It is my favorite hotel in Mexico. I travel to Mexico 3-4 times per year for business and have been for 25 years. The hotel is in front of the WTC and close to everything.
Comment from Hotel Management
Feb 12, 2016 by Community Manager - Hotel & Suites del Parque, Hotel Management
Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. Our staff go above and beyond each and every day to make sure our guests are looked after. As a valued guest, we hope you will make us your first choice for accommodations in Mexico City! Best Regards, Guest Service Team Leader
4 out of 5
by Macarena from CAMPECHE

Posted Feb 6, 2016 on Hotels
TODO MUY BIEN RECAMARERA SOCORRO MUY AMABLE Y EXELENTE
Comment from Hotel Management
Apr 16, 2016 by Community Manager, Hotel Management
Apreciable huésped, Esperamos seguir contando con su preferencia y me pongo a sus apreciables órdenes, no sin antes agradecer el tiempo que se tomó para evaluarnos.
5 out of 5
by Esteban

Posted Feb 4, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Community Manager, Hotel Management
Apreciable huésped, Esperamos seguir contando con su preferencia y me pongo a sus apreciables órdenes, no sin antes agradecer el tiempo que se tomó para evaluarnos.
5 out of 5
by A verified traveler

Posted Feb 1, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Community Manager, Hotel Management
Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. As a valued guest, we hope you will make us your first choice for accommodations in Mexico City! Best Regards, Guest Service Team Leader