Bar (on property)

Reviews of JW Marriott Hotel Mexico City Santa Fe

4.5 out of 5
JW Marriott Hotel Mexico City Santa Fe
Ave Sante Fe 160 Col Santa F, Mexico City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 535 reviews" "
Rating 8 - Good. 107 out of 535 reviews" "
Rating 6 - Okay. 33 out of 535 reviews" "
Rating 4 - Poor. 14 out of 535 reviews" "
Rating 2 - Terrible. 14 out of 535 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

James Ywh-Ren, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

8/10 Good

Rodrigo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tks
Stayed 1 night in Nov 2023

4/10 Poor

Santiago

Stayed 2 nights in Nov 2023

8/10 Good

Juan, Atizapan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 1 night in Nov 2023

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel at a great price!
Stayed 1 night in Nov 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

MARILENNY

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 5 nights in Aug 2023

10/10 Excellent

Khalil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean hotel. Excellent service and friendly staff. Definitely would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

ANA SOFIA

Stayed 1 night in Jul 2023

8/10 Good

Manuel, Santa Sana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff and location great; but the building looks kind of old and deteriorated, and definitely not clean.
Stayed 5 nights in Jun 2023

8/10 Good

Alba, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
It ws a good stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot if you want to stay away from the historic side of Mexico City. Beautiful hotel and amazing amenities
Stayed 3 nights in May 2023

10/10 Excellent

Antonio

Great experience. Excellent rooms. People and service was very special. I would stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Ana, Calexico

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service had a wonderful experience, highly recommended
Stayed 6 nights in May 2023

10/10 Excellent

George

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive. The location was great for exploring Santa Fe.
Stayed 1 night in Apr 2023

10/10 Excellent

Ana, San Angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una excelente ubicación
Stayed 3 nights in Apr 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is great!
Stayed 3 nights in Apr 2023

10/10 Excellent

Faviana

Stayed 1 night in Apr 2023

10/10 Excellent

Irene Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, great service and beautifuly opointed rooms. Great option for a weekend stay in Ciudad de México.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and hotel .
Stayed 1 night in Mar 2023

10/10 Excellent

Rosalva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, did experience some problems with the shower drain and tv remote. Staff was sent to fix shower and exchange tv set.
Stayed 3 nights in Mar 2023

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, good property overall
Stayed 4 nights in Mar 2023

6/10 Okay

Brett

Stayed 2 nights in Feb 2023

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, modern, clean and conveniently located
It is a good hotel located in the Santa Fe commercial/ business district. Hotel is good, the service by Juan on the 14 th floor business lounge was top notch.
Stayed 3 nights in Feb 2023

4/10 Poor

Laybet

Stayed 3 nights in Dec 2022

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well ubicated in the area, nice room
Stayed 1 night in Dec 2022

10/10 Excellent

JUAN CARLOS, The Woodlands

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent, except there was an event and music way too loud
Stayed 1 night in Dec 2022

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Fe and Toluca business trip
The hotel is perfect for my business affairs in the Santa Fe area and the city of Toluca. The restaurants and mall across the street were also perfect. I would definitely stay at this hotel.
Stayed 2 nights in Dec 2022

2/10 Terrible

Wei

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I like
Stayed 8 nights in Nov 2022

8/10 Good

Poncho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Nov 2022

10/10 Excellent

Juan, Atizapan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was offered an upgrade! The room was excellent!
Stayed 1 night in Nov 2022

2/10 Terrible

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pude dormir porque una bocina tuvo música toda la noche.
Stayed 1 night in Oct 2022

8/10 Good

EDUARDO

Stayed 1 night in Oct 2022

10/10 Excellent

JAVIER, SANTA CATARINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

fermin, JURICA QUERETARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel love the staff verry friendly
Stayed 3 nights in Aug 2022

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, room comfort
Best Hotel in México City
Staff is amazing. Truly great stay. I can speak with years of experience in CDMX hotels. This is the best.
Stayed 1 night in Jul 2022

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Rhonda

Liked: Cleanliness, property conditions & facilities
Property was good and clean. I wished that the front desk had more training skills. I want to pay for hotel totally up front not in parts on the night I arrived. It took awhile for the payment to get posted on bank of America. I had gotten declined on the other two cards but I couldn't call the USA to give them an ok from another country's charges. On Thursday I was able to get a front desk person to set me up with help onto the online site to get rewards and internet free.
Stayed 8 nights in Jul 2022

10/10 Excellent

Lori

Stayed 1 night in Jun 2022

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good as we expected
Stayed 3 nights in Jun 2022

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
like this hotel
Stayed 1 night in Jun 2022

10/10 Excellent

Geoffrey, Coral Gables

Stayed 3 nights in May 2022

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything food service everyone was friendly
Stayed 4 nights in May 2022

10/10 Excellent

Sun kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in May 2022

10/10 Excellent

Venegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best one in the area. Clean, safe, excellent food. Good breakfast but can improve
Stayed 4 nights in May 2022