Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tamaulipas

El hotel esta excelente y el personal mas!

Posted Feb 1, 2016
La pasamos increíble, la atención, los detalles, las instalaciones, todo increíble, sin duda volveré!
4 out of 5
Recommended
for Everyone
by A verified traveler from puebla

Buen hotel en polanco

Posted Jan 29, 2016
La estancia en el hotel fue muy agradable y el personal muy amable. Esta ubicado en polanco, permitiendonos pasear a pie e ir de compras de forma tranquila
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

excelent location

Posted Jan 22, 2016
Excelent weekend. perfect hotel for concerts On " auditorio nacional "
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great Hotel, great area.

Posted Jan 11, 2016
Location: Safe upscale location, nice restaurants, close to Rodeo Dr. level shopping close to museums.
Have stayed in this area before, first time in this Hotel. Great staff, room was comfortable and had no issues regarding noise from other rooms. Pool and spa was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Chique, excelente atendimento, muito bem localizado. Comida cara mas gostosa.
5 out of 5
Recommended
for Everyone
by A verified traveler from guatemala

Very nice neighborhood!

Posted Jan 3, 2016
We had a lovely stay. The personel are very friendly and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Excellent

Posted Jan 2, 2016
Pros: The decor and coziness for a big hotel.
Cons: Can't think of a thing,
Location: Great location as it is near all the restaurants and shopping in Polanco.
We visited this hotel for 3 nights starting on December 29, 2015. We found the hotel quite nice with a great lobby with intimate seating. Check in was quick and easy. The room was spacious with nice decor and bathroom was large and luxurious. The details of the hotel does not go unnoticed. Staff were super friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 25, 2015
The staff is super friendly and helpful! We are definitely going back to the JW
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great for a park visit

Posted Dec 23, 2015
Great hotel, walking distance to the park and museum of anthropology ( which is a must see). Staff are great. Outstanding restaurants moments away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great location and great service

Posted Dec 6, 2015
We were really pleased with our 3 day stay. The concierge service was excellent-recommending and booking tours and restaurants which we really enjoyed (Saks and Azul Historico). We needed a relaxing evening between tours and had a great family meal through room service. My 9 year old daughter loved the heated pool.