Ratings based on 416 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago 'burbs

Wonderful hotel in Polanca across from Chapultepec

Posted Jul 5, 2017
Pros: Sergio and the staff, facilities, location, Xanat, the view, the room....
Cons: The bed mattress was somewhat old and a bit uneven as a result (not a big deal for me personally, but my parents found it uncomfortable).
Location: You can walk/run in said park or go shopping along Avenida Presidente Masaryk.... The hop-on/hop-off bus stops across the street by the Auditorio.
The hotel is located in Polanca (i.e., the Mexico City equivalent of Beverly Hills/the Upper East Side/etc.) directly across the street from Chapultepec Park.... The staff was very welcoming, attentive, and well put together. Sergio, the bellman, was lovely throughout our stay. Xanat was delicious! The hotel is located in the same building as Club Industriales, so there were a lot of CEO types coming and going throughout the day. The entire hotel is trimmed in exotic wood, which smells wonderful. I did not have time to use the fitness facility. The room itself is large and tasteful with a recently remodeled bathroom; we had a really great view of the park from our windows. Most of Polanco is within easy walking distance; if you wish to visit the historic city center you may take an UberX there for roughly the equivalent of 5 American dollars....
Comment from Hotel Management
Jul 11, 2017 by Francisco C, Hotel Management
Dear Guest, thank you for taking the time to write a comment, we appreciate your feedback and we will work on this to improve even more our service. thank you for choosing the JW Marriott Mexico city
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 26, 2017
Yes, if it is not expensive. Well located, very good staff. Ok rooms.
Comment from Hotel Management
Jun 28, 2017 by f, Hotel Management
Dear Guest thank you for your comments and we hope that you could comeback soon sincerely Francisco Castrejon Dir of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice mattress and close to night clubs

Posted Jun 9, 2017
Pros: unfortunately doesn't have coffee machine into the room and the buffet breakfast is expensive compare with small plates to choose. fruits were best.
My wife and I had good times during this two days into hotel and we slept well.
Comment from Hotel Management
Jun 26, 2017 by Francisco C, Hotel Management
Dear Guest thank you for choosing the JW Marriott Mexico City and for your feedback, we will take it in consideration to improve even more our service sincerely Francisco Castrejon Dir of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Very corteus and professional personnel.

Posted Jun 5, 2017
Awesome, close enough to Zocalo and good restaurants in Polanco. We really enjoyed staying at the JW Marriott in Mexico City.
Comment from Hotel Management
Jun 6, 2017 by Francisco C, Hotel Management
Dear Guest, thank you for choosing the JW Marriott Mexico City, we are happy to know that you enjoyed your stay with us and we will be very happy to see you again whenever you have the chance to comeback sincerely Francisco Castrejon Dir of rooms
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Very nice hotel. Breakfast was a bit expensive but offered a large variety of food. The water pressure was very low in the shower but otherwise an excellent stay. Enjoyed the city views from my room and I felt safe in the hotel and surrounding area. I would definitely return with the rest of my family. Very friendly staff and they were very helpful in booking restaurant reservations and cabs. Definitely recommended!
Comment from Hotel Management
Apr 24, 2017
Dear guest thank you for sharing you experience at the JW Marriott Mexico city and for taking the time to give us feedback, we hope to see you soon. sincerely Francisco Castrejon Dir of Rooms
5 out of 5
by Grace

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Great staff.

Posted Mar 28, 2017
In a great neighborhood. Staff was genuine. Room was elegant but not overdone. Health, fitness, pool, should be renovated. Recommend room that has access to 19th floor business lounge Overall comfortable, relaxed, and safe experience.
Comment from Hotel Management
Mar 30, 2017 by Francisco C, Hotel Management
Dear Guest, thank you for choosing the JW Marriott Mexico City, it is great to read that you enjoyed your stay with us, we hope to see you soon. Dear Malka, thank you for comments we are taking the necessary measures to improve our service Sincerely Francisco Castrejon Dir of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 28, 2017 on Orbitz
Quick walk to the park and museum of anthropology. Also many cute restaurants in short walking distance. If you're staying there on a Saturday make sure to go to the Mercado (similar to a farmers market) located just a couple of blocks from the hotel.
2 out of 5
by A verified traveler from dallas

over rated hotel, and not a great stay at all

Posted Mar 27, 2017
Pros: not much
Cons: service, and people
Location: great area!!
The hotel may seem as expensive, but more then a night is a waste I was very disappointed with the treatment, although I had 7 rooms for 3-4 nights each
Comment from Hotel Management
Mar 30, 2017 by Francisco C, Hotel Management
Michael, thank you for comments we are taking the necessary measures to improve our service Sincerely Francisco Castrejon Dir of Rooms
2 out of 5
by A verified traveler from washington

nightmare wedding weekend

Posted Mar 27, 2017
Pros: not much
Cons: knowledge of staff
Location: nice area
The hotel may seem as expensive, but more then $$ a night is a waste I was very disappointed with the treatment, although I had 7 rooms for 3-4 nights each
Comment from Hotel Management
Mar 30, 2017 by Francisco C, Hotel Management
Jordan, thank you for comments we are taking the necessary measures to improve our service Sincerely Francisco Castrejon Dir of Rooms