Ratings based on 382 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from washington

could be better

Posted Mar 21, 2017
Pros: location
Cons: staff
We encountered unprofessional staff, and a wedding party that was amazing otherwise, was accompanied by rude reservation staff
2 out of 5
by A verified traveler from washington

nightmare wedding weekend

Posted Mar 20, 2017
Pros: not much
Cons: knowledge of staff
Location: nice area
The hotel may seem as expensive, but more then $100 dollars a night is a waste I was very disappointed with the treatment, although I had 7 rooms for 3-4 nights each
2 out of 5
by A verified traveler

terrible staff

Posted Mar 20, 2017
Pros: nothing
Cons: much
Location: great area!!
The hotel may seem as expensive, but more then $100 dollars a night is a waste I was very disappointed with the treatment, although I had 7 rooms for 3-4 nights each
2 out of 5
by A verified traveler from dallas

over rated hotel, and not a great stay at all

Posted Mar 20, 2017
Pros: not much
Cons: service, and people
Location: great area!!
The hotel may seem as expensive, but more then $100 dollars a night is a waste I was very disappointed with the treatment, although I had 7 rooms for 3-4 nights each
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Hotel, Great Location

Posted Mar 14, 2017
Pros: Everything. Especially the concierge and bell staff they made things happen.
Cons: Nothing.
Location: The hotel is very close to the everything. I loved getting up in the morning on sunday renting a bike and just cruising around.
There was absolutely nothing wrong with this hotel, perfection!!! I loved the staff, room, facilities and hated to leave. There was a lot of business people there already so it's no secret but, if it was a secret I would have given a poor review to keep it all to myself. I recommend this hotel to anyone on business or just in need of relaxations and comfort.
Comment from Hotel Management
Mar 15, 2017 by Francisco C, Hotel Management
Dear R thank you for choosing the JW Marriott Mexico City, we appreciate your kind comments and please comeback soon, maybe on a weekend when our guest are more "leisure" and you can enjoy our outdoor pool with the best view of the city sincerely Francisco Castrejon Dir of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from albany, ny

The Fame of Marriot with the Spirit of Polanco

Posted Mar 7, 2017
The weekend at Mexico city was the stuff of dreams, thanks to my stay at this impeccable place and it's imperial staff. I just can't seem to compare it much to other hotels in the area, the list of things that were good can just about get me really ready to back for another stay! Thanks to my work schedule that only occurs twice quarterly. Hopefully our numbers go up so that we can make it there more often. Thanks
Comment from Hotel Management
Mar 15, 2017 by Francisco C, Hotel Management
Sean thank you for taking the time to share your experience with other travelers. we are glad to know that you have a terrific experience at the JW Marriott Mexico City, and for your next stay may i suggest to enjoy our restauran Xanat with the best of the Mexican cuisine. sincerely Francisco Castrejon Dir of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Well situated

Posted Mar 6, 2017
Nice stay but weekend night always noise from disco of neighbor hotel W. room service excellent!
Comment from Hotel Management
Mar 15, 2017 by Francisco C, Hotel Management
Dear guest, thank you for choosing the JW Marriott Mexico City, did you try our exec rooms? if not you should try it during the next trip to Mexico City you will love them sincerely Francisco Castrejon Dir of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for Polanco.

Posted Feb 13, 2017
Stayed there just for one night. Had an amazing rate from Expedia. Staff was very helpful. If you don't want to spend a fortune on the hotel breakfast you can walk to nearby restaurants. Pool and gym were great as well.
Comment from Hotel Management
Feb 16, 2017 by Francisco C, Hotel Management
Dear Guest thank you for your comments regarding your most recent trip to mexico city at the JW Marriott Mexico City, we hope to see you soon sincerely Francisco Castrejon Dir of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel perfect location

Posted Feb 10, 2017
Great stay, and perfect location. Modern and clean.
Comment from Hotel Management
Feb 12, 2017 by Francisco C, Hotel Management
Dear Guest thank you for your comments we hope to see you very soon whenever you have the chance to comeback sincerely Francisco Castrejon Dir of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2017
Amaizing staff, very accommodating, warm and friendly, wish the hotel had a better and larger fitness facility, Panels on the ceiling to the utilities at the men's bathroom (spa) in bad shape, as well as a hole on the celing in the locker area.
Comment from Hotel Management
Jan 25, 2017 by Francisco C, Hotel Management
Dear Guest, thank you for taking the time to share your experience at the JW Marriott Mexico City, thank you for your feedback we will take it in consideration. we hope to see you soon again in the near future sincerely Francisco Castrejon Dir of Rooms