Get an overview of this hotelModern elegance in financial and cultural center

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In city center

This fully renovated high-rise hotel is located on the popular Paseo de la Reforma Avenue near the financial, cultural, and historic districts. There is easy access to the Polanco and Santa Fe business areas.

Health spa and pool

Relaxation options at Krystal Grand Reforma Uno include a spa with Shiatsu and hot-stone massage treatments, a solarium pool with artificial current, spa tub, sauna and fitness room.

Deluxe marble baths

Krystal Grand Reforma Uno's ornate guestrooms with views of Mexico City and free WiFi feature marble bathrooms, desks, granite vanities, and phones. All rooms are non-smoking.

Hotel Amenities

Hotel Amenities

Situated on Paseo de la Reforma Avenue, the Krystal Grand Reforma Uno is within 2 blocks of Mexico City's commercial and governmental offices and 0.25 miles (0.5 kilometers) from the Palace of Fine Arts. The hotel is 31 miles (50 kilometers) from the pyramids of Teotihuacán.

A staffed business center includes private rooms with computer workstations and wired and wireless (high-speed) Internet access (surcharge). In addition, wireless Internet access (surcharge) is available throughout. The hotel offers meeting and banquet rooms that can accommodate up to 800 people in a cocktail setup or 600 in a banquet service style.

The ninth-floor full-service spa with private treatment rooms offers Shiatsu massage, aromatherapy, and salon services (surcharges). A steam room is also located inside the spa. The pool has an artificial current and is housed in a solarium. Use of the fitness center, sauna, and spa tub is complimentary.

The Krystal Grand Reforma Uno offers onsite dining with a Grab N'Go restaurant specializing in French pastries and takeaways, while Mexican and international fare are provided in casual El Caballito. An onsite bar offers live music and flat-screen TVs.

Additional amenities include flower and gift shops, a newsstand, 24-hour taxi service, airport shuttle, currency exchange, dry-cleaning service, and babysitting services that are available for a fee. The hotel provides garage parking with valet service (surcharges apply).

This is an entirely smoke-free hotel.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Free newspapers in lobby 
  • Fitness facilities 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Computer station 
  • Luggage storage 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 4 
  • Multilingual staff 
  • Number of floors - 20 
  • Total number of rooms - 500 
  • Valet parking (surcharge) 
  • Porter/bellhop 
  • Year Built 1995 
  • Number of restaurants - 3 
  • Conference space size (feet) - 6308 
  • Conference space size (meters) - 586 
  • Pool sun loungers 
  • Conference center 
  • Snack bar/deli 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Steam room 
  • Indoor pool 
  • Wedding services 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Soundproofed rooms 
  • Phone 
  • Bathrobes 
  • Minibar 
  • Private bathroom 
  • Blackout drapes/curtains 
  • Desk 
  • In-room climate control (air conditioning) 
  • Free toiletries 
  • Hair dryer 
  • Daily housekeeping 
  • In-room safe 
  • Iron/ironing board 
  • Cable TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Turndown service 
  • Room service (24 hours) 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • Espresso maker 

Where to Eat

El Caballito - Large, colorful restaurant with city views. Mexican and international cuisine. Buffets and à la carte dining. Breakfast, lunch, and dinner.

Grab N' Go - Restaurant offering French pastries.

Time Out - Restaurant open daily serving International cuisine.

Cafeteria Nespresso - Coffee shop open daily.

Lobby Bar - Casual lounge. Morning coffee and croissants. Appetizers and cocktails. Nightly live piano music. Open from early morning to late evening.

Nearby Things to Do

The hotel offers a heated pool with sun loungers and an artificial current available at the push of a button for "in-place" swimming. Adjacent to the pool is a fitness center with cardio equipment and free weights. Use of sauna and steam room is complimentary.

Running paths lie within the central gardens of Paseo de la Reforma, adjacent to the hotel. Chapultepec Park, 2.5 km (1.5 mi) away contains a lake where rowboats can be rented.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Spa Services

Krystal Grand Reforma Uno's Eternity SPA provides an array of therapeutic and beauty treatments, including massages, Ayurveda treatments, hydrotherapy, aromatherapy, facials, body scrubs, pedicures and manicures. The spa has a sauna, spa tub and six treatment rooms, including a room for couples.

Guests under 16 are not allowed in the spa. Advanced reservations required for massages and spa treatments.

  • Steam room in spa 
  • Number of treatment rooms 6 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 16 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Check-in time ends at 11:30 PM

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MXN 245 per person (approximately)
  • Airport shuttle fee: MXN 1500 per vehicle (roundtrip)
  • Valet parking fee: MXN 125 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Krystal Reforma
  • Krystal Grand
  • Krystal Grand Reforma
  • Krystal Grand Reforma Uno
  • Krystal Grand Reforma Uno Hotel
  • Krystal Grand Reforma Uno Hotel Mexico City
  • Krystal Grand Reforma Uno Mexico City
  • Krystal Reforma
  • Krystal Reforma Uno
  • Reforma Uno
  • Melia Mexico City Reforma
  • Melia Mexico Reforma Hotel Mexico City
  • Krystal Grand Uno Hotel
  • Krystal Grand Uno

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Preferred Hotels & Resorts.

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