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Reviews of Barceló México Reforma

4.5 out of 5
Barceló México Reforma
Paseo De La Reforma 1, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2384 out of 3236 reviews" "
Rating 8 - Good. 487 out of 3236 reviews" "
Rating 6 - Okay. 167 out of 3236 reviews" "
Rating 4 - Poor. 88 out of 3236 reviews" "
Rating 2 - Terrible. 110 out of 3236 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eddie G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , friendly, location. The best!
Stayed 5 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 24, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Ehson

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 24, 2024
Dear guest, we appreciate your preference for the Barceló México Reforma hotel, as well as your positive rating, thank you for sharing it.

10/10 Excellent

Fernando Martinez

Traveled with partner
Liked: Cleanliness, staff & service
Everything was great
Stayed 3 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 24, 2024
Dear guest, It is always nice to know that we were able to make your stay more than pleasant. We appreciate the rating you gave us. We look forward to your visit again.

10/10 Excellent

Evelyn Elvira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love staying here it's nice clean and the people who work there are very attentive. 10 out 10 I recommend.
Stayed 3 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 24, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with helpful staff.
Stayed 7 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 23, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

6/10 Okay

Joaquin

Traveled with partner
Liked: Cleanliness
I liked the location. I did not like that i had to change rooms twice during my stay.
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Dear guest, we are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló México Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

10/10 Excellent

Nelly Rebeca Ferreira, Cutler Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy recomendable , el servicio de atención al público es muy bueno, las habitaciones muy limpias y era a diario, la comida y el servicio muy bien y sobre todo el hotel queda en un lugar céntrico.
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Estimado huésped, le agradecemos por compartir su calificación sobre nuestro hotel Barceló México Reforma, nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes.

10/10 Excellent

Isis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the best location
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Racheal, Garland

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Love staying at this property. Always our choice of stay when we travel to Mexico City. Staff is always amazing. Restaurants are great!
Stayed 10 nights in Dec 2023
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Yane

Traveled with family and small children, Business traveler
El trato el servicio todo perfecto y Diego la mejor persona con la que hable excelente
Stayed 2 nights in Apr 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Estimado huésped, de antemano le agradecemos por su preferencia en nuestro hotel Barceló México Reforma. Estamos encantados con su reciente visita y su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent to stay at this hotel. People are very friendly. Food was good.
Stayed 6 nights in Apr 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly, breakfast is amazing and the vip lounge it’s a great place to work and get drinks
Stayed 6 nights in Apr 2024

8/10 Good

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel in a central location.
Stayed 7 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 17, 2024
Estimado huésped, de antemano agradecemos su preferencia por el hotel Barceló México Reforma. Estamos encantados con su reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

Edith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, solo no me dieron la habitación que yo había reservado.
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 17, 2024
Estamos sinceramente agradecidos por el tiempo que dedicó a compartir sus comentarios sobre su reciente visita en nuestro hotel Barceló México Reforma, su reciente calificación ciertamente nos ayudará a seguir mejorando la calidad de nuestros servicios para nuestros valiosos huéspedes.

10/10 Excellent

Geoanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 18, 2024
Estimado huésped, estamos agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.

10/10 Excellent

Cristhian, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and friendly staff all the time. Very caring of us and our ur comfort.
Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 17, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Esther

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 15, 2024
Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! I recommend the Barcelo for first time visitors since it has a tour agency right in the basement, and you can also boom the Turibus at the hotel.
Stayed 3 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 15, 2024
Estimado huésped, le damos las gracias por compartir su opinión y puntuación sobre su estancia en el hotel Barceló México Reforma. Es maravilloso saber que fuimos capaces de hacer especial su estancia.

10/10 Excellent

Olga, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good relation between quality and price.
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 12, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

andrea, oceanside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an a convenient location for walking around and transportation. Hotel clean and area safe
Stayed 5 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 11, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in CDMX this is my #1 place to stay on Reforma as it is walkable from centro historico and other great neighborhoods.
Stayed 1 night in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 11, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations. CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 10, 2024
Dear guest, we appreciate your preference for the Barceló México Reforma hotel, as well as your positive rating, thank you for sharing it.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Alma Paloma, Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel como todos los Barcelona, calidad, limpieza buen servicio y la zona de VIP or negocios en el piso 12 lo máximo ! Obviamente me quedaría en Barcelo Reforma otra vez !
Stayed 2 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 9, 2024
Estimado huésped, de antemano agradecemos su preferencia por el hotel Barceló México Reforma. Estamos encantados con su reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

8/10 Good

Barbara, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel to stay. Great location, clean, friendly staff. We got an upgrade including breakfast and food was delicious. Nice walk to el zocalo and other restaurants.
Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 9, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason outside of the hotel smelled like sewer
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 9, 2024
Dear guest, we appreciate your preference for the Barceló México Reforma hotel, as well as your positive rating, thank you for sharing it.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Marisela, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great and Josefina housekeeping she was really nice thank you for your services
Stayed 2 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 8, 2024
Estimado huésped, de antemano agradecemos su preferencia por el hotel Barceló México Reforma. Estamos encantados con su reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

4/10 Poor

manuel

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Be ready to sweat all night long. AC doesn’t work. We complained 2 nights in a row. 3rd night they gave us a fan 😂
Stayed 5 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 8, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We sincerely regret the disappointment with some aspects of your stay at our Barceló México Reforma hotel. Do to you didnt want to change rooms, we couldnt do much. We always strive to exceed our customers expectations. Your rating will help us achieve that goal.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Danae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service excellent , good walking distance to places to visit and safe .
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 7, 2024
Estimado huésped, de antemano agradecemos su preferencia por el hotel Barceló México Reforma. Estamos encantados con su reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience my opinion! Had a great stay with my family. Hotel is in a great location and safe. Personal goes beyond to help out. Food was great. Would I stay here again absolutely. Thank you for making a positive experience.
Stayed 7 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 7, 2024
Dear Mr. David, thank you for making our Barceló your choice hotel on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

10/10 Excellent

Joanna Mary, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 5 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 11, 2024
Dear guest, we appreciate your preference for the Barceló México Reforma hotel, as well as your positive rating, thank you for sharing it.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Marisela, Yuma

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Definitivamente lo recomendable todo está perfecto grasias Mexico
Stayed 6 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 7, 2024
Estimado huésped, de antemano agradecemos su preferencia por el hotel Barceló México Reforma. Estamos encantados con su reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

10/10 Excellent

laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Staff is very nice, and attentive. Recommend it for sure.
Stayed 4 nights in Apr 2024
Response from Adriana Fuentes servicio al huésped on Apr 7, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Eun

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good and staff is so nice…
Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 5, 2024
It is always nice to know that we were able to make your stay more than pleasant. We appreciate the rating you gave us. We look forward to your visit again.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Octavio, Oakvile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, we love it!
Stayed 3 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 1, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints what so ever. Exceed my expectations
Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 1, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Deybi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the service they offer for premium guests on the 12th floor, the staff was not too helpful and or friendly.
Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 1, 2024
Estimado huésped, apreciamos enormemente el tiempo dedicado a calificar su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros clientes. Sus comnetarios nos ayudará a alcanzar ese objetivo.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 2, 2024
Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.

10/10 Excellent

Ramon

Stayed 2 nights in Mar 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 22, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 1, 2024
Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.CordialmenteAdriana FuentesCalidad y servicio al huésped

10/10 Excellent

Heidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadía en el hotel, céntrico, el servicio de todo el personal fue increíble … mi familia y yo, definitivamente volveríamos a escoger este hotel para hospedarnos en CDMX.
Stayed 8 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 31, 2024
Estimada Srita. Heidy, le damos las gracias por compartir su opinión y puntuación sobre su estancia en el hotel Barceló México Reforma. Es maravilloso saber que fuimos capaces de hacer especial su estancia.

8/10 Good

Beau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Between normal rate and upgrade it’s similar. If you’re not going to stay at the hotel all day consider normal rate.
Stayed 3 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 31, 2024
Dear guest, we appreciate your preference for the Barceló México Reforma hotel, as well as your positive rating, thank you for sharing it.CordiallyAdriana FuentesQuality and guest service

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and enjoyable
Stayed 3 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 31, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.CordiallyAdriana FuentesQuality and guest service

2/10 Terrible

Xue Wen

Stayed 1 night in Mar 2024
Response from Adriana Fuentes Calidad y servicio al huésped on Apr 18, 2024
Estamos sinceramente agradecidos por el tiempo que dedicó a compartir sus comentarios sobre su reciente visita en nuestro hotel Barceló México Reforma, su resiente calificación ciertamente nos ayudará a seguir mejorando la calidad de nuestros servicios para nuestros valiosos huéspedes.

2/10 Terrible

Haitao

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 31, 2024
Dear guest, we are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló México Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful and kind, cleaners were attentive and our experience was great.
Stayed 3 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 29, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.Adriana FuentesQuality and guest service

10/10 Excellent

felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 31, 2024
Dear guest, we thank you for sharing your rating on our Barceló México Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.

10/10 Excellent

Yangchun

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot for a tour in Mexico City
Stayed 5 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 29, 2024
Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are delighted with your recent visit and your positive rating, it is wonderful to know that we were able to meet your expectations.CordiallyAdriana FuentesQuality and guest service

10/10 Excellent

Eduardo Castillo, San Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Adriana Fuentes servicio al huésped on Mar 28, 2024
Estimado huésped, le agradecemos por compartir su calificación sobre nuestro hotel Barceló México Reforma, nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes.CordialmenteAdriana FuentesCalidad y servicio al huésped

10/10 Excellent

Claudia, Chula Vista

Stayed 4 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Apr 16, 2024
Estimado huésped, agradecemos su preferencia por el hotel Barceló México Reforma, así como su calificación positiva, gracias por compartirla.

8/10 Good

Beatriz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most things were good, except for a few small problems we had in the room: 1) the hair dryer didn't work, but we got a new one quickly. The thermostat is old and was placed in a not very convenient location.
Stayed 6 nights in Mar 2024
Response from Adriana Fuentes servicio al huésped on Mar 27, 2024
Estimada Srita. Beatriz, estamos sinceramente agradecidos por el tiempo que dedicó a compartir sus comentarios sobre su reciente visita en nuestro hotel Barceló México Reforma, su resiente calificación ciertamente nos ayudará a seguir mejorando la calidad de nuestros servicios para nuestros valiosos huéspedes.