Ratings based on 121 Verified Reviews

4.1 out of 5
86% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice place close to Polanco and periferico.

Posted Dec 2, 2016
Pros: The room are very nice and the service is perfect.
Cons: Nothing all is perfect
Location: Polanco area is the best.
All was ok, the ambient, and the forniture excellent, I love it
Comment from Hotel Management
Dec 6, 2016 by Beatriz Giron, Hotel Management
Estimado Huésped Muchas gracias por sus comentarios y muy amable reseña de Las Suites Esperamos tener el gusto de recibirlo nuevamente muy pronto, Un muy cordial saludo,
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Suite hotel close to office area

Posted Nov 19, 2016
Pros: The generous room size with living room area and bedroom area.
Cons: The room was not thoroughly cleaned every day.
Location: The closest restaurants are all very up-scale.
Traveled for work so I needed to be close to the office. The hotel was a pleasant 10 minute walk away from various hi-tech offices, i.e. Google, Oracle, etc. It was nice to have extra room and the included breakfast buffet had a lot of good options like eggs, cold cuts, fresh fruit, etc. The dining room for dinner was uninspiring and there are no restaurants in the immediate area.
Comment from Hotel Management
Nov 30, 2016 by Beatriz Giron, Hotel Management
Muchas gracias por sus comentarios y muy amable reseña de Las Suites Esperamos tener el gusto de recibirlo nuevamente muy pronto, Un muy cordial saludo
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 29, 2016
Pros: Good location in Polanco. Fairly quiet (considering the zone).
Cons: The elevator should be fixed soon, not force guests to go up and down stairs, particularly with bags and luggage.
They should have room service menus in the rooms. To have to call and dialog with someone on the phone in order to choose food items is just wrong.
Comment from Hotel Management
Nov 2, 2016 by Beatriz Giron, Hotel Management
Dear Guest: Thank¨s a lot for your comments that help us to create a special place for our guests . We were working very close with the elevator company unfortunatelly the damage was to big and it took more time to fixt it. We apologize for this situation. About the room service menu there is one in the room , but we thought it is not in the good location we have moved it close to the phone . Regards from Las Suites staff
5 out of 5
Recommended
for Business Travelers
by A verified traveler from TX

As usual staff was great

Posted Oct 18, 2016
Location: AS I mentioned, several good restaurants close by.
Very safe area and security at the hotel is great; centrally located, many good restaurants within walking distance, it is always great to stay when visiting the city for business or any other reason.
Comment from Hotel Management
Nov 2, 2016 by Beatriz Giron, Hotel Management
Dear Guest: Thank¨s a lot for your comments that help us to increase our service level Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small hotel close to Polanco

Posted Sep 8, 2016
Pros: Very good food. The bed and the pillows are amazing. Extremely comfortable.
Cons: The shower. There is no constant temperature on the shower. Very uncomfortable. Hot and cold, hot and cold at the same time.
Overall, very good. The food is great, the style of the hotel is very nice and everything looks clean. There is only 2 things I did not like. That I checked in in the morning and no one went to clean the room all day. The second one is that the shower does not provide constant temperature and it is very uncomfortable. Other than that, the hotel is very nice. The bed and the pillows are one of the best ones I have ever tried.
Comment from Hotel Management
Sep 13, 2016 by gerencia@lassuites.com, Hotel Management
We welcome all your comments that are very important for all our staff. We will work on the shower system and about the room cleaning we start this service on the next day of your stay Warm Regards Beatriz Giron Gerencia
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2016
Great place for a one night or an extended stay. Everything you would wanted in a suite.
Comment from Hotel Management
Jun 14, 2016 by ariel basurto G/M, Hotel Management
Dear guest: It's great to know you had a great stay with us and thanks a lot for the nice review! When are you coming back? We would love to create another wonderful experience for you. Hope to see you son! Whatever / Whenever
2 out of 5
by A verified traveler from bogota

Dirty

Posted Jun 1, 2016
Well located, Dirty rooms, bad breakfast not complete, room carpets messy really dirty. Personnel really mean and not good at Service, in general would not ever staying there again.
Comment from Hotel Management
by ariel b, Hotel Management
Hello there; Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing Las Suites as your home away from home. Please accept my most sincere apologies for all the inconveniences you encountered during your stay with us, our main goal is to make each visit of our guests a wonderful experience. Best wishes & regards
4 out of 5
by A verified traveler from Dubai

Nice Hotel but small workout facilities.

Posted May 26, 2016
Pros: Location
Cons: Yes, Gym is small, only one running machine and always occupied. For me that like to walk early morning is important.
Location: Close to Masaryk Avenue where you can find lots of restaurants and shops.
Nice room, excellent breakfast, nice staff, but as the GYM has limited space is not an option for me.
Comment from Hotel Management
May 31, 2016 by ariel basurto G/M, Hotel Management
Dear guest; Thanks for taking the time to share your comments about your recent stay with us. We welcome all your comments which are certainly interesting challenge for those who collaborate here, to keep that energy, standards of quality and warmth that have characterized Las Suites staff is reflected in the experiences you could live here. Best wishes and regards Ariel Basurto G/M
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Located in Polanco

Posted Mar 6, 2016
Pros: rooms were modern and well appointed
Cons: Better lighting in rooms
Location: If you stay here request a room facing Campos Eliseos, they are much quieter
Very convenient for business, especially if your work is in the Reforma neighborhood
Comment from Hotel Management
May 4, 2016 by ariel basurto G/M, Hotel Management
Hello there; Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing Las Suites as your home away from home. Please accept my most sincere apologies about the noise during your stay with us, our main goal is to make each visit of our guests a wonderful experience Best wishes and regards from all Las Suites staff
1 out of 5
by A verified traveler from Miami

Posted Feb 23, 2016
Really bad customer service. Light did not work and they had to came three times to fixed. Roof lamps falling apart! Dirty sheets. 30 minutes to get a room without having no one else in front of the reception desk. The only good thing about this hotel is the location. Terrible Breakfast........So far worse hotel in the Polanco area....