Staff is exceptionally friendly. The hotel facilities, and particularly the restaurants are outstanding. My only concern is that I found the bed mattress to be too soft and I personally prefer hard beds.
Comment from Hotel Management
Mar 18, 2017 by Quality Manager, Hotel Management
I am writing to thank you for sharing your experience at Marquis Reforma Hotel & Spa with us.
I am happy to know that you enjoyed your stay at our Hotel but must of all, that you received a friendly and an outstanding service from our team. It means we are doing a good job to make our guests experience an excellent one. I will be glad to share your comments with our staff, especially at the restaurants. Be sure it will encourage them to keep doing a good job.
Thank you for letting us know about your bed mattress preference, we will take it into consideration for your next visit, to make your rest a comfortable one.
Thank you for your preference. It will be a pleasure to welcome you soon.