Very nice hotel close to everything
Posted Jan 1, 2017
Facilities were excellent. Staff knowledge of the area and very helpful! It was a mistake on my bill when I was a bout to leave around 4am. It was double charged for one day breakfast . I spoke with the front desk about it, they promised To fix it, cause I didn't have the time to finalize it. I knew for a fact it's was an Honest mistake . Breakfast was beyond excellent . Hotel located in a very nice area, and I would say walking distance to what DF has to offer. Londres ave not too far, it's a happening area and wonderful place to enjoy. Hotel staff send us a warm greeting card and some toys to our 2 little daughters. It meant a lot to us and to our kids. would definitely stay at the Marquis reforma again, and would recomend friends and family to stay there too. Thanks Marquis Reforma for making our stay AMAZING. Will see soon . Viva México .
Comment from Hotel Management
Jan 5, 2017 by Quality Manager, Hotel Management
Dear Mr. Sean,
Thank you very much for letting us know about your experience with us and for sharing your comments regarding your stay.
We are so pleased to know that you enjoyed the breakfast and our facilities, and most of all that you received a helpful service from our team.
We know how important your daughters are for you, so they are for us, that is why we wanted to have this detail to make their experience a happy one. Thank you for recommend us. We will be glad to welcome you soon.
Regarding the extra breakfast charged, please let me know if it was fixed. You can contact me firstname.lastname@example.org
The Marquis Reforma thank you for your preference and wish you a Happy New Year.