Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Good location

Posted Nov 25, 2016
Very good location , nice rooms, nice lobby, restaurantes and shopping walking distance ,
Comment from Hotel Management
Nov 25, 2016 by Karen Osornio , Hotel Management
Dear Guest, Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma. We are pleased to know that your stay was pleasant and that our staff provided you with the service that all our customers expect and we are only too happy to extend. We look forward to hosting on your future visits to Mexico City. Sincerely
4 out of 5
by A verified traveler from Querétaro, Qro

Bien

Posted Oct 31, 2016
Todo estuvo muy bien excepto que no puede ser posible que en un hotel de esa categoría te cobren el estacionamiento por guardar tu automóvil, considero que debería de incluirlo dentro de su tarifa ya que no es económica
Comment from Hotel Management
Nov 2, 2016 by Karen Osornio , Hotel Management
Estimado Sr. Rojas, Agradecemos sus valiosos comentarios, sin duda la mejor retroalimentación que podemos recibir y que ademas contribuyen a nuestra mejora continua. Como seguimiento a lo que amablemente nos comparte, permitanos comentarle que nuestro Business Center esta disponible 24 horas y es totalmente gratuito para nuestros huéspedes, aunado a esto, le compartimos que el servicio de wifi es en cortesía al reservar por medio de nuestros canales directos. Esperamos pronto poder contar con su visita y ser sus anfitriones nuevamente.
4 out of 5
by A verified traveler

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Traveler. Thank you for taking the time to write a review of your stay at our hotel. It always help us to improve our service.
5 out of 5
by Emmanuel

Beautiful

Posted Aug 19, 2016 on Hotels
I like it a lot but I just didn't like that there was no wifi for free
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Emmanuel, Thank you for taking the time to share your comments with us, it's very important and valuable as they help us discover our areas of opportunity. I make you mention that we can offer our service of Business Center which is open 365 days a year. 24/7 free. We also have complimentary keys which you can use in common areas. We hope to have you as a guest on your next visit to Mexico City . Sincerely.
5 out of 5
by A verified traveler

bastante bien por motivo del medio de la cdmx

Posted Aug 1, 2016
Pros: todos
Cons: las almohadas
excelente ubicacion y gran comodidad, llegue un poco tarde por el trafico pero la gente muy amable todo estuvo de lujo
Comment from Hotel Management
by Karen Osornio , Hotel Management
Estimado Huésped, Agradecemos mucho el tiempo que se ha tomado al regalarnos sus comentarios, los cuales son la mejor recompensa a nuestro esfuerzo y la búsqueda permanente de satisfacer al 100% a nuestros huéspedes. Estuvimos felices de haberlo tenido como nuestro huésped y esperamos poder servirle nuevamente en sus próximas visitas a la Ciudad de México.
3 out of 5
by A verified traveler

Posted Jun 17, 2016 on Hotels
와이파이 요금을 따로 받는 정책은 문제가 있어보임. 다른 일행과 일정을 맞추느라 예약을 했으나 근처 Reforma거리의 좀더 저렴한 호텔과 차이점 없음
Comment from Hotel Management
Jun 18, 2016 by Karen, Hotel Management
Dear Traveler. Thank you for taking the time to write a review of your stay at our hotel. It always help us to improve our service.
3 out of 5
by A verified traveler

Posted May 31, 2016 on Hotels
Comment from Hotel Management
by Ana Reservaciones, Hotel Management
Dear Traveler. Thank you for taking the time to write a review of your stay at our hotel. It always help us to improve our service.
4 out of 5
by A verified traveler

Ser más amables en recepción

Posted May 15, 2016 on Hotels
Deberían regalar el wifi y en el desayuno incluir chilaquiles
3 out of 5
by Ingrid from Miami Beach

Posted May 5, 2016 on Hotels
No free wifi
Comment from Hotel Management
Jul 16, 2016
Dear Ingrid, Thank you for taking the time to share your comments with us, it's very important and valuable as they help us discover our areas of opportunity. I make you mention that we can offer our service of Business Center which is open 365 days a year. 24/7 free. We also have complimentary keys which you can use in common areas. We hope to have you as a guest on your next visit to Mexico City . Sincerely.
3 out of 5
by A verified traveler

Warm room,warm shower

Posted Mar 22, 2016 on Hotels
Shower water not hot enough...just warm, very uncomfortable AC noisy and not good enough to cold down room temperature at adequate level
Comment from Hotel Management
Jun 4, 2016 by Ana Reservaciones, Hotel Management
First of all I really want to thank you for taking the time to write this review for our Hotel, for us it is really important to hear from you as always help us to improve. As a follow up to them please accept our sincere apologies for the situation you have kindly shared with us, our Engineering Team is now aware of this and will make sure to follow up accordingly taking the proper actions to ensure it does not happen again. Sincerely, Ana Laura Marquez Reservations Manager