Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

bastante bien por motivo del medio de la cdmx

Posted Aug 1, 2016
Pros: todos
Cons: las almohadas
excelente ubicacion y gran comodidad, llegue un poco tarde por el trafico pero la gente muy amable todo estuvo de lujo
Comment from Hotel Management
by Karen Osornio , Hotel Management
Estimado Huésped, Agradecemos mucho el tiempo que se ha tomado al regalarnos sus comentarios, los cuales son la mejor recompensa a nuestro esfuerzo y la búsqueda permanente de satisfacer al 100% a nuestros huéspedes. Estuvimos felices de haberlo tenido como nuestro huésped y esperamos poder servirle nuevamente en sus próximas visitas a la Ciudad de México.
3 out of 5
by A verified traveler

Posted Jun 17, 2016 on Hotels
와이파이 요금을 따로 받는 정책은 문제가 있어보임. 다른 일행과 일정을 맞추느라 예약을 했으나 근처 Reforma거리의 좀더 저렴한 호텔과 차이점 없음
Comment from Hotel Management
Jun 18, 2016 by Karen, Hotel Management
Dear Traveler. Thank you for taking the time to write a review of your stay at our hotel. It always help us to improve our service.
3 out of 5
by A verified traveler

Posted May 31, 2016 on Hotels
Comment from Hotel Management
by Ana Reservaciones, Hotel Management
Dear Traveler. Thank you for taking the time to write a review of your stay at our hotel. It always help us to improve our service.
4 out of 5
by A verified traveler

Ser más amables en recepción

Posted May 15, 2016 on Hotels
Deberían regalar el wifi y en el desayuno incluir chilaquiles
3 out of 5
by Ingrid from Miami Beach

Posted May 5, 2016 on Hotels
No free wifi
Comment from Hotel Management
Jul 16, 2016
Dear Ingrid, Thank you for taking the time to share your comments with us, it's very important and valuable as they help us discover our areas of opportunity. I make you mention that we can offer our service of Business Center which is open 365 days a year. 24/7 free. We also have complimentary keys which you can use in common areas. We hope to have you as a guest on your next visit to Mexico City . Sincerely.
3 out of 5
by A verified traveler

Warm room,warm shower

Posted Mar 22, 2016 on Hotels
Shower water not hot enough...just warm, very uncomfortable AC noisy and not good enough to cold down room temperature at adequate level
Comment from Hotel Management
Jun 4, 2016 by Ana Reservaciones, Hotel Management
First of all I really want to thank you for taking the time to write this review for our Hotel, for us it is really important to hear from you as always help us to improve. As a follow up to them please accept our sincere apologies for the situation you have kindly shared with us, our Engineering Team is now aware of this and will make sure to follow up accordingly taking the proper actions to ensure it does not happen again. Sincerely, Ana Laura Marquez Reservations Manager
4 out of 5
by A verified traveler from piacenza Italy

Comodo hotel nel centro di Mezico d.c.

Posted Mar 5, 2016
Buona disponibilità del personale, nessun supplemento per spostare il cek-out di 4 ore. Cibo delizioso e fatto al momento ( anche pane e brioche fresche, come pure pancake ecc). Bel ristorante con terrazza ( anche fumatori). Ottimo anche il centro benessere , con Sauna e bagno turco distinti per sesso e piscina e jacuzzi, oltre che la fisioterapista è disponibile a preparata. Vedo tanti hotel per lavoro ma ultimamente i Mariott hanno quel tanto in più (ovviamente paragonati a hotel della stessa categoria)
5 out of 5
by CLAUDIA IVETTE

This traveler left a rating score only Posted Dec 18, 2015 on Hotels
5 out of 5
by A verified traveler from Porter Ranch, California

Nice and very Clean facility

Posted Nov 17, 2015
Pros: all
Location: 222 Shopping Mall, Zona Rosa, many Restaurantes, and I recommend Rafaello's Italian Restaurante at the Zona Rosa
Very friendly staff, Elite floor ( 16 Floor) is fantastic, Great food and drinks
1 out of 5
by karla ibon from Zacatecas

Pesimo

Posted Nov 16, 2015 on Hotels
Pesima experiencia, tal parece que a los hoteles no les gusta que uno reserve por estos navegadores, no respetaron la tarifa de mi reservacion, aparte me hicieron cargos extras, el tamaño de la habitacion demasiado pequeño para su costo y me dieron una habitacion encerrada que lo unico que podia ver por la ventana era una pared pegada a la ventana, todo mi hospedaje en ese hotel fue pesimo
Comment from Hotel Management
Jan 30, 2016
Estimada Karla, Agradezco el tiempo que se tomó en enviarnos sus comentarios acerca de su pasada estadía en Marriott Reforma Ciudad de México, el recibir retroalimentación por parte de nuestros huéspedes es de suma importancia ya que nos permite tomar acciones para mejorar nuestros servicios e instalaciones. Lamento que no hayamos cumplido con sus expectativas, tenemos el firme compromiso de hacerlo con todos nuestros huéspedes y ofrecerle la mejor estancia que pudiera usted recibir independientemente del medio por el cual realiza su reservación. Ojala nos de nuevamente la oportunidad de hospedarse con nosotros.