Ratings based on 562 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Los ascensores están colapsados.

Posted Aug 23, 2016
Tarde 14' en bajar de la 5ª al lobby. Al protestar en la recepción, la recepcionista se mostró indiferente a mi queja.
5 out of 5
by A verified traveler

非常にきれいなホテル

Posted Aug 21, 2016
Cons: 街の中心地なので窓の景色は大したことはない。
Location: 国立人類学博物館まで歩いて行けます。
スタイリッシュですっきりした、きれいなホテル。 インスルヘンテス駅からも近く、近隣にはレストラン、コンビニもあり駅から至近。 ホテル前はツアーバスの停留所と文句無し。 ロストバッゲージしていたが、スタッフが非常に真摯に対応してくれた。 朝食もグルテンフリーのコーナーもあり、そういうのが気になる人にも良いのでは。
3 out of 5
by A verified traveler from Finland

Ok

Posted Aug 17, 2016
Ok hotel. Not so new and shiny as in pictures. Overprized for me, but it's in df downtown, so prices are high.
5 out of 5
by A verified traveler

Posted Jul 26, 2016
It was great! Very well located. Nice reception and pool.
3 out of 5
by A verified traveler

Posted Jul 7, 2016
Buen hotel a precio razonable cerca de puntos importantes. el estado del hotel deja un poco que desear.
Comment from Hotel Management
Jul 18, 2016 by c.bedoya@nh-hotels.com, Hotel Management
Estimado Cliente, Gracias por su tiempo y por sus comentarios. Lamento las molestias que le hayamos podido ocasionar durante su estancia y me pongo a su disipocion para lo que necesite de Nh Hotel Group en el mundo. Nos encantaria queregresara y de algun modo poder sompensar su experiencia. Muchas gracias y esperamos tener pronto una nueva oportunidad. Conchita Bedoya Gerente Nh Collection Mexico City Reforma
4 out of 5
by A verified traveler from Canada

Posted Jun 7, 2016
Good location, good staff, very convenient restaurant for breakfast with healthy choices.
Comment from Hotel Management
Jun 27, 2016 by conchita, Hotel Management
Thank you very much for your comment!! Conchita Bedoya Gerente Nh Collection Mexico City Reforma
3 out of 5
by Benjamin from USA

Still need a lot of work.

Posted May 28, 2016 on Hotels
Lools like is a convertion hotel whonis in the process of remodelation. Staff very confused, check in and out process very slow. My room was half renovated, half old. The doors not working propertly. A/C was not working propertly. WIFI had a very weak and slow signal, did not work the majority of the time. This hotel needs a lot of work to compete with good hotels in the area.
4 out of 5
by A verified traveler

Posted May 25, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Conchita, Hotel Management
Estimado Cliente , GRacia spor su tiempo y por sus valoraciones. Estamos a su disposicion para lo que pueda necesitar de Nh Hotel Group en el mundo. Un saludo, Conchita Bedoya Gerente Nh Collection Mexico City Reforma
4 out of 5
by Nicolas

Posted Apr 26, 2016 on Hotels
Room AC was horrible, expect to sweat at night if it is a warm day.
5 out of 5
by A verified traveler from Miami, Florida

Eveything was awesome

Posted Apr 21, 2016
Awesome service - awesome people - increible beds - execellent food - i really enjoyed my time over there.
Comment from Hotel Management
Jul 12, 2016 by onchita Bedoya /Gerente, Hotel Management
Dear Client Thank You very much for your comments. I hope you come back soon.. Conchita Bedoya Generla Manager c.bedoya@nh-hotels.com 5554058980