Ratings based on 165 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from miami fl

Excellent hotel

Posted Dec 11, 2016
Excellent hotel i will be staying here again soon
Comment from Hotel Management
Jan 24, 2017 by Jesús Alarcón - Guest Relations, Hotel Management
Dear lilliam, First of all, I want to take this opportunity of saying how grateful I am for the comments and the trust you have placed in NH Collection Mexico City Santa Fe. I really appreciat your comments, I´ll share it with all the staff to motivate them and give always their best effort to live up to your expectations. Kind regards
5 out of 5
by A verified traveler

Clean and modern hotel. Great service.

Posted Oct 31, 2016 on Hotels
Santa Fe is an upscale area of Mexico City. This hotel is walking distance from a huge mall which was nice as the weather was colder than expected and we had to shop for more clothes! There's a Starbucks across the street. Otherwise every day there was a beautiful breakfast buffet available the hotel. We got around using Uber and it was perfect.
4 out of 5
by A verified traveler

Convenient business location

Posted Oct 23, 2016 on Hotels
Strict business stay, ideal for the business area. Large shopping mall nearby for restaurants and shopping.
3 out of 5
by A verified traveler

Not the true Mexico hotel experience?

Posted Jul 21, 2016 on Hotels
First time ever, using a hotels.com reservation, that I was charged the full cost of the stay at check-in. They had my credit card to do this and then neglected to make a copy for incidentals so I was forced to pay cash for a late night dinner and breakfast from room service. Went to breakfast another day, no one acknowledged me when I came in so I found a table...no one came to the table to offer coffee, water, etc. Upon leaving, a waitress, who had been standing no more than 15 feet away from me throughout my meal doing some sort of work, asked me what my room number was as I was leaving. I travel to Mexico frequently and this is, without a doubt, the most inhospitable hotel that I have ever stayed at in this country! Stayed here two months and experience was totally different but which experience was the real one?
2 out of 5
by A verified traveler from mexico

the A/C is not suitable

Posted May 30, 2016
This hotel is located k. Santa de Mexico DF, where at night is cold but in the morning it was sunny and the sun was am directly at the big windows and turn the room very hot!!! Very uncontrollable we turn the ac down but it was not suitable to maintain the room cold we were up at 7 am because it was impossible to sleep and when you are in you vacation you want to sleep late!!! I told the staff and they didn't do anything they said that they will see just wait and we call you but never did I talk to them again and they just didn't care. Sorry but it was like they didn't care about my business so I will not recommend this hotel at all!!!
Comment from Hotel Management
Jun 5, 2016 by Dolores Flores A., Hotel Management
Thank you very much for the time you took to share your comments, they are very important to improve our service We would like to apologize with you for the inconveniences you had at our hotel. We are very sorry that you didn´t get a good service, we are working hard in order to give an excellent service, even though we see thanks your comments that we need to work harder. We assure you that this will not happen again, because our guests are most important for us We hope that gives us an opportunity to be your host again in a near future, please let me know when that happen in order to prepare everything. Sincerely
4 out of 5
for Business Travelers
by A verified traveler from Seoul

Great Business Hotel in Santa Fe

Posted May 21, 2016
Pros: Room was very simply appointed but was spacious and everything was very comfortably functional. This made it equally easy to relax or work as needed.
Cons: Fewer capsules of decaf for the Nespresso machine.
Location: Lots of good restaurants and a huge shopping center nearby make this a very convenient location to stay while working on the road.
I stayed at the NH Collections while on assignment at the local office of a client and found it to be clean, quiet, comfortable, and convenient to the Santa Fe business district.
Comment from Hotel Management
Jun 3, 2016 by Dolores Flores , Hotel Management
Dear Mark Kindest regards from all those who collaborate in Mexico City Nh Santa Fe Collection We are very happy to know that your stay was pleasant , for us it is important to know that our guests were at home ! It will be a pleasure to see you again in this home ! Sincerely Dolores Flores A md.flores@nh-hotels.com
4 out of 5
by Flory

Posted Mar 28, 2016 on Hotels
The hotel is in the Santa Fe area right next door to a large mall and lots of upscale dining options. You could self-park at the hotel or valet, either way it is not included in the price. Our room (two queen size beds) was very spacious and they have a Nespresso machine in each room with a variety of teas. Beds are also really comfortable. We traveled with out 5-year old and took him to KidZania located next door in the mall. Because it was raining we asked the hotel for a taxi. Beware - do not use the hotel's taxi service, like many hotel cabs they are overpriced.
Comment from Hotel Management
by La Gerencia, Hotel Management
Dear Flory I apologize for you experience with the taxi service, and I assure you I am sharing your kind comments with everyone involved to prevent it from happening again. I hope you give us another opportunity to serve you. Sincerely
5 out of 5
for Everyone
by A verified traveler from Mexico

nice and close

Posted Jan 26, 2016
i only spend one night, and i had a great sleeping, the room is clean and confort
Comment from Hotel Management
May 3, 2016 by Dolores Flores / General Manager, Hotel Management
Dear Guest I hope you are doing fine I apologize for the delay of this message!! I am very sorry I just wanted to say thank you very much for your evaluation, for all of us it is so important that our guests feel like at home or at lest have a great stay with us Thank you very much for your preference and we hope to be your host in a near future again Sincerely
4 out of 5
by Marcela from Toronto


Posted Jan 18, 2016 on Hotels
Overall we had a great experience. The only observations are that we were assigned 2 queen beds when we wanted a single king bed (we are a married couple) but they said that due to availability they didn't have single bed rooms. Secondly, the beds were very uncomfortable. The best thing of the room is the bathroom, very chic, spacious and well equipped. We also love the Nespresso coffee maker. The location is excellent, best of Santa Fe.
Comment from Hotel Management
Jul 9, 2016 by La Gerencia, Hotel Management
Dear Marcela I hope you are doing fine I would like to apologize with you for the delay of this message, I am very sorry little late but important for me to thank you for your comments, are very very important, I am very sorry we didnt five you the correct bed that you book, I am sorry!! the good news its that we are going to change all the beds at the hotel, I hope to have on June or July brand new comfortable beds that I hope you like them I hope that you visit us again, please let us know, will be a pleasure to give you the welcome Thank you for your preference Sincerely
5 out of 5
by Brian

Posted Jan 9, 2016 on Hotels
Comment from Hotel Management
Jun 22, 2016 by La Gerencia, Hotel Management
Dear Brian We would like to thank you for your kind evaluation We are so happy to see that you had an excellent stay, we really hope to see you soon in a near future Thank you very much for your preference SIncerely