Front of property

Reviews of NH Collection Mexico City Centro Histórico

4 out of 5
NH Collection Mexico City Centro Histórico
Palma 42, Col. Centro, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 491 out of 712 reviews" "
Rating 8 - Good. 145 out of 712 reviews" "
Rating 6 - Okay. 38 out of 712 reviews" "
Rating 4 - Poor. 20 out of 712 reviews" "
Rating 2 - Terrible. 18 out of 712 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the hotel - did not like the police presence though it made me feel very safe
Stayed 7 nights in Mar 2024
Response from Oscar Flores Avila / Front Office Manager on Mar 23, 2024
Dear Donald,Thank you for taking a few moments to share your impression of your recent experience through our Satisfaction Survey.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,Oscar Flores AvilaFront Desk Manager

10/10 Excellent

Indira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Great breakfast buffet
Stayed 1 night in Mar 2024
Response from Rebeca Izquierdo / Front Desk Agent on Mar 18, 2024
Dear Zelenia,We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue to inspire and motivate them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Rebeca IzquierdoFront Desk Agent

4/10 Poor

James

Liked: Cleanliness, amenities
Disliked: Staff & service
Overall found this hotel disappointing and frustrating. We stayed twice during our time in Mexico, checking in at 9pm and 6pm. Both times we were told our room wasn't ready. To not have the room ready at 9pm (6 hours after earliest check in time) was ridiculous and they gave us a room with 2 single beds rather than the king bed which we booked. The second time we arrived at 6pm and had to wait 30 minutes for the room to be ready. Again, this is unacceptable. The problem seems to be they haven't hired enough cleaning staff. Breakfast and location is very good but rooms are small with poor air con and showers. A shame this hotel didn't live up to expectations as we were expecting better.
Stayed 3 nights in Mar 2024
Response from Oscar Flores Avila / Front Office Manager on Mar 23, 2024
Dear James,Thank you for taking a few minutes of your time to complete our Satisfaction Survey.We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores AvilaFront Desk Manager

10/10 Excellent

Zelenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The location was great and so was the staff.
Stayed 4 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Mar 11, 2024
Dear Zelenia,We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue to inspire and motivate them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Ávila Front Desk Manager

10/10 Excellent

Peter, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff and amazing location!
Stayed 4 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Mar 2, 2024
Dear Peter, We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue to inspire and motivate them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Ávila Front Desk Manager

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff was friendly and helpful. Would stay here again.
Stayed 4 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 28, 2024
Dear Alexis,We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue to inspire and motivate them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Ávila Front Desk Manager

8/10 Good

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, in a great location. Staff was very friendly. Only problem is the aromatizar smell at the lobby when you arrive, it is very strong and it is awful!
Stayed 1 night in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 19, 2024
Dear Leticia,Thank you for taking a few moments to share your impression of your recent experience through our Satisfaction Survey.We appreciate your feedback and are pleased to know that you enjoyed your stay and that we met your expectations. Please rest assured that we have shared your feedback with the team and we will take steps to correct the issues you experienced.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,Oscar Flores AvilaFront Desk Manager

10/10 Excellent

Slobodan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including value was very good to excellent.
Stayed 6 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 15, 2024
Dear Slodoban, Thank you for taking a few moments to share your impression about your recent experience through our satisfaction survey. We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue inspiring and motivating them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Avila / Front Desk Manager

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely clean and staff was great during our 3 day stay. This property’s location is perfect for those wanting to experience CDMX life. It is just the right mix historical, cultural and “real” cdmx.
Stayed 3 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 14, 2024
Dear Jorge, Thank you for taking a few moments to share your impression about your recent experience through our satisfaction survey. We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue inspiring and motivating them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Avila / Front Desk Manager.

10/10 Excellent

Rudy

Traveled with group
Liked: Amenities
Lots of traffic in downtown. Good location of hotel. Everything was great!!
Stayed 2 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 12, 2024
Dear Rudy,Thank you for taking a few moments to share your impression about your recent experience through our satisfaction survey. We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue inspiring and motivating them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Avila / Front Desk Manager

6/10 Okay

Esteban

Traveled with partner
Liked: Staff & service, amenities
All good but I was not provided with any VIP options.
Stayed 4 nights in Feb 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 12, 2024
Dear Esteban,Thank you for taking a few minutes of your time to complete our Satisfaction Survey.We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores Avila Front Desk Manager

10/10 Excellent

Thomas, Priddis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, great value and right in the middle of the Historic section. A 3 minute walk to the National Palace and the MetroyCathedral. NH staff were great.
Stayed 3 nights in Jan 2024
Response from Oscar Flores Avila / Front Office Manager on Feb 3, 2024
Dear Thomas, Thank you for taking a few moments to share your impression about your recent experience through our satisfaction survey. We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue inspiring and motivating them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Avila / Front Desk Manager

8/10 Good

Brian

Liked: Cleanliness
NH provides each room with one Nespresso capsule per day. You need to purchase additional capsules each day.
Stayed 3 nights in Jan 2024
Response from Oscar Flores / Front Office Manager on Jan 26, 2024
Dear Brian,We appreciate your comments and are pleased to know that you enjoyed your stay. Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,Oscar Flores AvilaFront Desk Manager

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent hotel stay! The service was impeccable, and the staff was incredibly friendly. The room was clean, comfortable, and well-equipped. The amenities exceeded my expectations, making my stay thoroughly enjoyable. I highly recommend this hotel for a great experience. Thank you team NH Collection Mexico!!!!
Stayed 4 nights in Jan 2024
Response from Oscar Flores / Front Desk Supervisor on Jan 22, 2024
Dear Francisco,On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Manager

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully located, making it so easy to enjoy this part of the city. I also appreciated the coffee maker in my room, which was not typical for Mexican hotels! The staff were lovely and helpful, and the breakfasts plentiful. I definitely would recommend this hotel to people visiting Mexico City.
Stayed 1 night in Dec 2023
Response from Oscar Flores / Front Office Manager on Jan 3, 2024
Dear Anita, On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Jan 1, 2024
Dear Jeffrey, On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Superviso

2/10 Terrible

Peiman, Oakville

Traveled with family
Disliked: Amenities
Did not provide rooms we reserved.
Stayed 4 nights in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 30, 2023
Dear Peiman,Thank you for taking a few minutes of your time to complete our Satisfaction Survey.We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores AvilaFront Desk Supervisor

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 25, 2023
Dear Neil, On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service received upgrade without asking.
Stayed 1 night in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 20, 2023
Dear Blanca, On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Oscar Flores / Front Desk Supervisor on Dec 20, 2023
Dear Francisco,On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

6/10 Okay

Manjunath

Traveled with family
Liked: Cleanliness
At the front desk, Diego and Wendy were helpful. So was the bellhop. However, when I checked in, the staff at the time didn't know I had VIP status. Didn't even bother to ask. So, I got no benefits. Something wrong with Expedia for sure. The property is centrally located but the area around it smells bad and it reminded me of Manhattan in the mornings with the garbage smells. The Uber drivers had difficulty getting near the hotel because of how the roads are managed by the police closures. There is a small coffee machine in the room, but they provide only one pod per day for two people. Same with water. Provide only one small bottle of water for two people. Pretty stupid policy and it is enforced by the staff. The breakfast was very good but the area is understaffed. So, you cannot get hot coffee or other things that you need when you need them. The food during lunch and dinners in the hotel's restaurant was marginal. For Mexico City with its culinary delights, what the restaurant offered was below average.
Stayed 7 nights in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 18, 2023
Dear Manjunath,We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores Front Desk Supervisor

10/10 Excellent

antonio, HUNTINGTON STATION

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo y conveniente en el centro de la cd de México
Stayed 2 nights in Sep 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 18, 2023
Estimado Antonio,Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,Oscar Flores AvilaSupervisor de Recepcion

8/10 Good

KIRK, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on a quiet street. Modern rooms and very clean
Stayed 3 nights in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 18, 2023
Dear Kirk,We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Sincerely,Oscar Flores AvilaFront Desk Supervisor

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Response from Oscar Flores Avila / Front Office Manager on Feb 6, 2024
Dear Blanca,Thank you for taking a few moments to share your impression about your recent experience through our satisfaction survey. We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue inspiring and motivating them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Avila / Front Desk Manager

10/10 Excellent

Costas Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 12, 2023
Dear Michael, On behalf of the entire NH Collection Mexico City Centro Historico family, We are glad to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Oscar Flores Avila / Front Office Manager on Feb 7, 2024
Dear Blanca,Thank you for taking a few moments to share your impression about your recent experience through our satisfaction survey. We appreciate your rating and we are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your rating with the team to continue inspiring and motivating them to provide exceptional customer service. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon. Sincerely, Oscar Flores Avila / Front Desk Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 7, 2023
Dear Laura, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Harold Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Mexico City
The staff is friendly and helpful, if you are not a Spanish speaker most speak English. We love the location of this hotel. You can walk to many historic sites plus plenty of food and shopping locations.
Stayed 3 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 5, 2023
Dear Harold, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and lots of walkable things to do/visit
Stayed 5 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Dec 1, 2023
Dear Abraham, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Rosa Arroyo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we were in the historic district, walking distance to all sightseeing. Very safe to walk around at night
Stayed 4 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 29, 2023
Dear Rosa, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 28, 2023
Dear Jane, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

8/10 Good

Aracellys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bueno, pero lo incomodo es que permanentemente hay autos estacionados en la entrada principal lo que hace muy difícil acceder a otros huéspedes la llegada o salida con equipajes y bajar o subir las maletas en la mitad de la calle, si no tuvieran el acceso lo entendería.
Stayed 2 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 22, 2023
Estimada Aracellys,Lamentamos profundamente que su experiencia en nuestro hotel no haya sido satisfactoria. Quisiera disculparme por no haber sido capaces de cumplir sus expectativas sobre nuestros estándares durante su reciente estancia. Tenga la seguridad de que hemos compartido sus comentarios con el equipo y tomaremos medidas para corregir los problemas que experimentó.Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional. Por lo tanto, esperamos darle la bienvenida nuevamente y mejorar su experiencia pronto.Gracias de nuevo por elegir alojarse con nosotros y por su tiempo al compartir sus comentarios.Atentamente,Oscar Flores AvilaFront Desk Supervisor

6/10 Okay

Manuel

Disliked: Amenities
The property is conveniently located close to Zocalo. It'll be nice to have a change in the breakfast buffet every few days. The rooms are quite small but I guess enough for a short stay.
Stayed 14 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 21, 2023
Dear Manuel,Thank you for taking a few minutes of your time to complete our Satisfaction Survey.We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Oscar Flores / Front Desk Supervisor

10/10 Excellent

Soraya Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location!
Stayed 5 nights in Sep 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 13, 2023
Dear Soraya, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Diane

Stayed 5 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 13, 2023
Dear Diane, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Hector Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and walkable to the Historic Center of CDMX. The place is safe and staff is friendly and a very nice place. The bathroom is a little on the small side but the rooms are very clean and the beds were incredibly comfortable. Not sure if the place offers any parking though, I didn't have a vehicle so I'm not sure
Stayed 4 nights in Nov 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 7, 2023
Dear Hector, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a first time visitor this hotel was located very close to all the major attractions in and around the Zocalo. Lots of shopping, dining and activities. Given that it was during the Day of the Dead celebrations…the city was crowded and buzzing with lots of energy. Lots of security around the area and was very safe. Would return again!
Stayed 9 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 7, 2023
Dear Steve, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
a nice hotel that could use some polish
the hotel is very modern. like many of the hotels in centro the rooms are small. the staff was attentive and means well. There other things that were just off. The ice bucket that leaked on the desk. The fact that when asked for a bag of ice for a sore leg we got a tiny tiny bag. and finally we returned late one evening close to midnight thinking that we had 24 hour room service. The app didnt work and no one answered the phone.
Stayed 4 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 7, 2023
Dear Guest,We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely. Oscar Flores / Front Desk Supervisor

8/10 Good

Khe Shing, SINGAPORE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Breakfast buffet choices are limited. Just a slight down side, the condition of my room looks abit old, floor tiles are tearing off.
Stayed 4 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 26, 2023
Dear Khe,Thank you for taking a few minutes of your time to complete our Satisfaction Survey.We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Oscar Flores / Front Desk Supervisor

10/10 Excellent

Juana M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very friendly staff love the hotel 😍
Stayed 4 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 24, 2023
Dear Juana, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Edwin

Stayed 1 night in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Nov 13, 2023
Dear Edwin, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Yaide

Stayed 2 nights in Oct 2023
Response from Oscar Flores Avila / Front Desk Supervisor on Nov 11, 2023
Dear Yaide, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Aamir

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good location, very easy to get around and lots of good food options available nearby!
Stayed 3 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 15, 2023
Dear Aamir, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Jose A, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 11, 2023
Dear Jose, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. It was very clean. Is located in a great area.
Stayed 2 nights in Oct 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 9, 2023
Dear Ana, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 4 nights in Sep 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 4, 2023
Dear Georgina, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Kind regards. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, quite hotel and awesome location, walking distance to popular areas
Stayed 4 nights in Sep 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 27, 2023
Dear Daniel, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Sincerely. Oscar Flores / Front Desk Supervisor

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very safe surroundings and excellent dining options
Stayed 1 night in Oct 2023
Response from Oscar Flores Avila / Front Desk Supervisor on Oct 3, 2023
Dear Marco, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Kind regards.Oscar FloresFront Desk Supervisor

6/10 Okay

antonio

Business traveler
Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Oscar Flores / Front Desk Supervisor on Oct 2, 2023
Estimado Antonio, En nombre de toda la familia NH Collection Mexico City Centro Historico, agradecemos su estadía en el hotel, lamento que no hayamos cumplido sus espectativas, seguiremos trabajando cada día para mejorar. Nuestros servicios. Esperamos verte pronto en esta, tu casa. Saludos cordiales.Oscar Flores Supervisor de recepción

10/10 Excellent

Amnon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel - great location
nice and modern. clean and comfortable room. great location with lots of restaurants in the erea.
Stayed 1 night in Sep 2023
Response from Oscar Flores / Front Desk Supervisor on Sep 30, 2023
Dear Amnon, On behalf of the entire NH Collection Mexico City Centro Historico family, We are happy to know that you enjoyed your stay at the hotel, this motivates us to continue working every day to improve our services. We hope to see you soon in this, your home. Kind regards.Oscar Flores Front Desk Supervisor