Ratings based on 83 Verified Reviews

3.3 out of 5
65% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from FL

Lots of noise.

Posted Feb 18, 2017
Hotel is cheap. You get what you pay for. Rooms are old and so are the facilities. Breakfast is included but it's only OJ, coffee and toast. That's it. Staff is alright. Facilities are old and not well cleaned. Major turn off is that it's located next to a busy street, if you do stay there try to get located away from the street. It is extremely noisy.
3 out of 5
Recommended
for Everyone
by A verified traveler from SAN PEDRO, United States of America

Ok for the price

Posted Nov 18, 2016
Pros: Safety Closeness to subway station
Cons: Restaurant Early check in Maintenance
Location: Easy access to subway, taxis. local shopping, food shopping.
I took this hotel mainly because it is part of a large chain and because the price seemed like a bargain. Also, knowing Mexico City I knew it was very close to a subway station, which would allow me to move around the city. They wouldn't allow early check in. so I had to wait a few hours to get checked in, mostly becasue they don't have personnel early to clean rooms. The place is dated. I'd suggest asking for a room that is not on the big avenues side unless it is more than three stories high. In my room there were a couple things that weren't too good, for instance, the drawers were clunky. They give you a tiny soap tablet, not enough for two people. As a general rule of thumb, food in Mexico City is way above US average. Well, the food in this hotel's restaurant was far below such classification. The buffet in the trays was cold. I wouldn't say anything would it be included, but it wasn't. All and all, if they keep their price under 30 Dlls, I'd come back, why not. We get what we pay for, and the place does have some convenient features and now that I know it, I know what to expect On the positive side, I felt safe, which in Mexico City is a very important thing to have.
3 out of 5
by A verified traveler from Florida

Hotel is a steps to the subway.

Posted Mar 30, 2016
There was poofy hair between the shower sliding door , the bath mat was all covered in all mildew stain . I don't recommend it to be a family hotel because the wall so thin you hear EVERYTHING even intimate things. For me it will be the first and last time I visit this hotel .
2 out of 5
by A verified traveler

Bad experience stay.

Posted Mar 28, 2016
There was hair in the shower , the shower mats had mildew stain and there was poofy hair between the sliding screendoors , the bed was hard I slept very uncomfortable. I don't recommend it to be a family hotel because the walls were so THIN you could hear intamite things and I mean EVERYTHING , Thank you very much but this will be the first and LAST time here .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2015
Staff was super nice, room was big but just okay overall.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Excellent location. Excellent for the price.

Posted Dec 9, 2014
Everything ok, except the iron needs to be requested at the lobby, and have to ask for more soaps and shampoo, but well located (steps away from subway station), excellent for the price.
Comment from Hotel Management
Jun 13, 2015 by Hotel Management, Hotel Management
Your rating and comments are much appreciated. In regards to the supplies, we have instructed the housekeeping department to double check the ítems delivered to all the guestrooms, before clearing the rooms for our guests. Thank you for letting us know this issue. Thank you very much again for your business and hope to have you back soon. The Ramada Via Veneto team.
3 out of 5
by A verified traveler from UT

Will not stay there again

Posted Nov 22, 2014
I will not stay there again. You can hear everything from the room next to you and if someone is in the hallway you can hear them even better. It was old and outdated. The location is not the greatest sort of law end hotel. Restaurant downstairs does not have many options for food and food is not that great either. Staff was fine and helpful and nice. Room had shower plugged and the sink was the same as well, but all of the accommodations were very old. No plugins close to the bed, so very inconvenient.
Comment from Hotel Management
May 30, 2015 by Hotel Management, Hotel Management
Thank you for your business and comments. We apologize for the inconveniences with the noise from other rooms. In the future please let us know if the guestroom right next to you is provoking a great deal of noise, so we can contact the guest there and request to stop or reduce it. We kindly ask you for your understanding since our busiest season of the year sometimes come with increasing noise from other the rooms or corridor traffic. We got your request in connection with the shower and sink malfunction and we sent promptly the maintenance staff to solve the issue within minutes it was reported. You can also contact the front desk to ask for a plug that has additional outlets for your convenience. Thank you again for your comments and we hope these issues do not prevent you from coming back in the near term.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Aug 29, 2012
Nice comfortable hotel. Check in is slow and staff does not seem to know that in order to book a room through Expedia, you need to pay right at the time of booking. The staff will ask customers if they have already paid and take some time to verify that. That makes the check in process even slower.
Comment from Hotel Management
Nov 15, 2014 by Hotel Management, Hotel Management
Thank you very much for your comments. We sincerely apologize for the inconveniences you experienced during the check-in process. The new management has reviewed the front desk operations, trained properly our night-shift staff and applied corrective measures to ensure that our customers do not experience this kind of issues in the future. We encourage you to visit our property one more time and go through our improved operations. Once again, thank you very much for your comments and we look forward to have you with us. The Ramada Via Veneto team.
4 out of 5
Recommended
for Couples
by Laura from Sunnyvale, CA

Conveniently located, very clean...

Posted Oct 18, 2011
The hotel was better than i expected. Nice spacious room, with Pergo floors and flat screen TV. A bit noisy area, but in Mexico City that is expected. Silly rules, but i think that's a cultural issue. I wanted to use the telephone for local calls and you need to fill out a credit card voucher for that. And need to clarify if you want other charges to that voucher, because they won't apply them unless you tell them to. Guests have to pay $300 (Pesos) to get a remote control for the TV. Overall it was a good hotel to stay at and I will probably go back because the room was very nice and clean, and the breakfast food at the restaurant very good.
Comment from Hotel Management
Nov 22, 2014 by Hotel Management, Hotel Management
Your comments are much appreciated! We have improved our operations under a new management team. Now you don't need to deposit $200 pesos (reimbursed at check-out) for the TV remote when you open a voucher at the front desk. Our rooms in the oposite side of the road are much quieter for your convenience. You can request those rooms at the front desk upon check-in. We would like to welcome you back on your next visit to the city. Best regards, the Ramada Via Veneto team.
2 out of 5
by A verified traveler from California

Too far away

Posted Mar 30, 2011
Hotel was clean enough and comfortable but too far out of the way. restaurant service was very poor and food wasn't great.
Comment from Hotel Management
Nov 22, 2014 by Hotel Management, Hotel Management
First of all, thank you very much for your comments. The new management has implemented additional training for our F&B staff, so you can sense the service in a much better manner. If you ever come again to this area, you are most welcomed to visit our property so you can experience our new service. Thank you for your business. The Ramada Via Veneto team.