Ratings based on 21 Verified Reviews

4.7 out of 5
90% of guests recommend
4.9 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

nice hotel close to shopping center

Posted Nov 23, 2016
very nice hotel to stay im santa fe area close to the shopping center and in the business area of santafe
Comment from Hotel Management
Nov 23, 2016 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we appreciate you taking your valuable time to give us your comments. We are pleased to hear about your positive impressions, your opinion is truly valuable to us, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2016
Excellent service Speedy room service Flexible staff Great upgrade
Comment from Hotel Management
Feb 8, 2016 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we thank yuo for sharing your comments with us. We are pleased to know that we provided you an excellent service.Your feedback always serves as motivation for our staff to keep going with their professional service. They will be thrilled to read your amazing reviews regarding to your recent stay We hope to welcome you again on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Illinois

Great room, competitive price

Posted Nov 28, 2015
Pros: Comfort, courtesy.
Cons: Nothing that I could see.
Location: I recommend this as a business hotel, but it is not a good location for tourists. Santa Fe is not pedestrian-friendly, so expect to take taxis.
Everything about this hotel was excellent. The room was large and comfortable, well appointed, and the staff was courteous and attentive. The restaurant is good although not great, but there are many other restaurants within a few blocks' walking distance.
Comment from Hotel Management
Nov 30, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we thank you for your comments. We are pleased to hear about your positive impressions which serve as motivation for our staff and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your expectations. They will be thrilled to read your amazing reviews. We look forward to welcome you again at Sheraton Santa Fe. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico

Sheraton Santa Fe

Posted Sep 26, 2015
Pros: Location, quality, cost.
Location: Garden mall and great restaurants all within walking distance.
This my first stay at Sheraton Santa Fe. Normally I stay in Polanco at one of the big hotels on Campos Elios but this was 1/2 the price and the same quality. The area is great for traveling around the city withe easy access to the toll roads and tunnels. Plenty of Uber's waiting close by and very safe and comfortable to walk around the area to the many excellent restaurants and shops. The only negative is that even though I am a Starwood Preferred Guest I booked the room on Expedia so I had to pay extra for wifi. Still a great value!
Comment from Hotel Management
Oct 2, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On Behalf of Sheraton Santa Fe we appreciate the time you took to give us your kind review. Indeed Santa Fe has grown so much offering several options in business, but also you can spend a great time, including cultural, entertainment, and night life activities. Regards, Helena Mora
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala City, Guatemala

Well placed hotel in Santa Fe , Mexico City

Posted Jul 23, 2015
Pros: The design (architecture) is modern, very pleasing. The layout of the rooms is extraordinarily functional and cozy.
Cons: Include Internet availability in the rate. Internet service is available at reasonable cost, but one is put-off having to purchase it separately.
I had been at the Sheraton Santa Fe a few years ago, and liked it at the time. This time around I decided on it from an Expedia search. What I can say of the experience is that I did not have anything to complain about in the three days that my party and I stayed there. If anything, and very minor, is that the room cleaning service was slow, although it did not affect me much as I had meetings outside of the hotel.
Comment from Hotel Management
Jul 28, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of the Sheraton Santa Fe, we appreciate you taking your valuable time to give us your feedback. This way we can improve our service and bring to you better experiences, you can be sure I will let know to our Housekeeping Manager to verified the cleaning process. Our priority is to give you the best service and make you feel warm and comfortable. You can make for sure that we will be working on that to improve the cleaning service. We look forward having the pleasure to welcome you again at Sheraton Santa Fe. Sincerely, Helena Mora VIP & Club Services Leader
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

hotel stay

Posted Mar 17, 2015
Pros: staff at the front desk
Cons: include breakfast
Location: great location
Good experience at the desk and on the front desk I would have prefer breakfast included
Comment from Hotel Management
Jul 6, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe, we want to thank you for staying with us. We appreciate you taking your valuable time to give us your comments. Your reviews are an important tool for us, because they help us to improve the quality of our service. I would like to share with you that we have some rates that includes breakfast, when you make your reservation you can ask for it or directly at the Front Desk. We look forward having the pleasure to welcome you again at Sheraton Santa Fe, in your next trip to Mexico City. Sincerely, Helena Mora VIP & Club Services Leader.
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa Canada

Hotel Stay

Posted Oct 4, 2014
Pros: Location and room
Cons: Great place nothing I I can sy they can improvr
Location: Great location Good resturants near by and i the hotel
Great hotel staff and great location Very good and humorous staff
Comment from Hotel Management
May 2, 2015 by Lobby Ambassador, Hotel Management
Dear Guest, We hope you are having an excellent day. We want to thank you for taking the time to share your amazing reviews with us. We are so pleased to read your review about your last experience with us, it is so great for us to know that our rooms, location, facilities and service fulfilled your travelling needs, all this process is with the purpose of making you feel in a special and comfortable atmosphere. We will be thrilled to know when we have the pleasure to welcome you again at Sheraton Santa Fe in your next trip to Mexico City. Kind Regards. Adriana Espinosa Lobby Ambassador
5 out of 5
Recommended
for Everyone
by Luis from PR

Great hotel in the middle of everything

Posted May 6, 2014
Pros: Employess
Cons: Internet connection
Location: Restaurants, Universities and commercial centers
Best service ever from a chain hotel. The staff was very professional and keep care of every detail during staying. Everything, from the lobby to the room was perfectly clean.
Comment from Hotel Management
Jul 2, 2015 by VIP & Club Services Leader, Hotel Management
Dear Luis, On behalf of Sheraton Santa Fe, I would like to thank you for your valuable time to give us your comments. We are pleased to hear about your positive impressions. Our priority at Sheraton Santa Fe is to make you feel comfortable and satisfy with the service we provide, making possible all the requests you have; that’s why we are glad to hear such incredible comments, because they serve as motivation for us and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your expectations. Again, thank you for sharing your comments with us. Please, be sure I will let our staff know about your kind review. We look forward to having the pleasure to welcome you again at Sheraton Santa Fe, on your next trip to Mexico City. Best regards, Helena Mora VIP & Club Services Leader
4 out of 5
by Dr. Louis from Houston

Santa Fe is not part of Mexico City!

Posted Nov 17, 2013
Pros: Bath
Cons: Lights
Location: Do not expect to see Mexico City. Santa Fe is a city in itself. I am not a fan of this suburb, too cold and expensive and isolated from the actual cit
The hotel is nice, but way too far from Mexico City. Average taxi price to actully go to the city is 30 dollars. Round trip, 60 dollars.
Comment from Hotel Management
Jul 2, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe, we thank you for your valuable time to give us your comments. I would like to share with you that Santa Fe area is surrounded by many important companies however it has lots of entertainment and things to do nearby, likewise our concierge department will gladly assist you at any time by arranging you a city tour, pyramids tour or any of the options we have to offer. We look forward having the pleasure to welcome you again at Sheraton Santa Fe, in your next trip to Mexico City. Sincerely, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Everyone
by Rich from Boston, MA

Beautiful hotel in great area.

Posted Sep 25, 2013
Great hotel in wonderful Santa Fe area. Staff was pleasant and very helpful. Hotel is walking distance from many good restaurants.
Comment from Hotel Management
Jul 1, 2015 by Helena Mora, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe, we want to thank you for staying with us. We appreciate you taking your valuable time to give us your comments. We are truly glad to hear about your positive impression which serves as motivation for our staff. Your reviews are an important tool for us, because they help us to improve the quality of our service. We look forward having the pleasure to welcome you again at Sheraton Santa Fe, in your next trip to Mexico City. Sincerely, Helena Mora VIP & Club Services Leader