Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala City, Guatemala

Well placed hotel in Santa Fe , Mexico City

Posted Jul 23, 2015
Pros: The design (architecture) is modern, very pleasing. The layout of the rooms is extraordinarily functional and cozy.
Cons: Include Internet availability in the rate. Internet service is available at reasonable cost, but one is put-off having to purchase it separately.
I had been at the Sheraton Santa Fe a few years ago, and liked it at the time. This time around I decided on it from an Expedia search. What I can say of the experience is that I did not have anything to complain about in the three days that my party and I stayed there. If anything, and very minor, is that the room cleaning service was slow, although it did not affect me much as I had meetings outside of the hotel.
Comment from Hotel Management
Jul 28, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of the Sheraton Santa Fe, we appreciate you taking your valuable time to give us your feedback. This way we can improve our service and bring to you better experiences, you can be sure I will let know to our Housekeeping Manager to verified the cleaning process. Our priority is to give you the best service and make you feel warm and comfortable. You can make for sure that we will be working on that to improve the cleaning service. We look forward having the pleasure to welcome you again at Sheraton Santa Fe. Sincerely, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico df

Excelente

Posted Jul 22, 2015
Muy amplio excelentes cuartos recomendable con niños Buena comida, buen ambiente y ubicación No servia un elevador, buen servicio de lavado y planchado
Comment from Hotel Management
Jul 25, 2015 by VIP & Club Services Leader, Hotel Management
Estimado Huésped, A nombre de Sheraton Santa Fe agradecemos el valioso tiempo que se tomó para calificarnos y dejarnos sus comentarios por este medio. Es un placer para mi saber que ha disfrutado de nuestras amplias habitaciones, únicas en la zona de Santa Fe. Como acertadamente menciona, Santa Fe es una zona privilegiada con centros comerciales, y lugares de entretenimiento para toda la familia. Nos encanta saber que el servicio y la variedad de alimentos y bebidas fue de su agrado, seguiremos esforzándonos para continuar brindando experiencias llenas de satisfacción. Tenga por seguro que todos sus comentarios los haré llegar a nuestros Gerentes involucrados, seguiremos trabajando para brindarle un mejor servicio día a día. Esperamos poder recibirle nuevamente en Sheraton Santa Fe en su próximo viaje a la Ciudad de México. Cordialmente, Helena Mora VIP & Club Servcies Leader
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

hotel stay

Posted Mar 17, 2015
Pros: staff at the front desk
Cons: include breakfast
Location: great location
Good experience at the desk and on the front desk I would have prefer breakfast included
Comment from Hotel Management
Jul 6, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe, we want to thank you for staying with us. We appreciate you taking your valuable time to give us your comments. Your reviews are an important tool for us, because they help us to improve the quality of our service. I would like to share with you that we have some rates that includes breakfast, when you make your reservation you can ask for it or directly at the Front Desk. We look forward having the pleasure to welcome you again at Sheraton Santa Fe, in your next trip to Mexico City. Sincerely, Helena Mora VIP & Club Services Leader.
5 out of 5
Recommended
for Families
by A verified traveler

Buena opción en la zona

Posted Mar 9, 2015 on Hotels
Muy buen hotel, muy buen estándar y seguridad. Ubicado en el "Centro de la Ciudad Santa Fe" con varios restaurantes al rededor.
Comment from Hotel Management
Jun 6, 2015 by SheratonSantaFe, Hotel Management
Estimado Huésped, Agradezco haya compartido tan positivos comentarios con nosotros. Es un placer saber que el servicio y la atención brindada por nuestro staff hayan sido de su agrado. Gracias a los esfuerzos, trabajo constante y dedicación por parte de ellos podemos brindarle el servicio que usted se merece. Por otra parte nos complace saber que la ubicación del hotel fue de su agrado. Como usted menciona Sheraton Santa Fe se encuentra ubicado en una de las principales zonas corporativas de la Ciudad de México así mismo el entretenimiento y la recreación no pueden faltar y es por esto que ofrece diversas opciones para todas las edades. Será un placer nos brinde la oportunidad de darle la bienvenida en su próxima visita a la Ciudad de México. Saludos Cordiales, Fabiana Celommi VIP & Club Services Leader
5 out of 5
Recommended
for Couples
by CRISTINA from San Salvador

Calidad de servicio

Posted Feb 20, 2015 on Hotels
Muy buen servicio y room service rapido y excelente! Sonrisas por todos lados! En general.... Muuyy bueno!!!
Comment from Hotel Management
May 9, 2015 by SheratonSantaFe, Hotel Management
Estimada Srta. Cristina, En nombre de todos los asociados de Sheraton Santa Fe agradecemos su confianza al hospedarse con nosotros y apreciamos el valioso tiempo que tomó para compartir sus comentarios. Es un placer para nosotros recibir tan positivas calificaciones y tan valiosos comentarios respecto al servicio y atención de nuestro staff, tenga por seguro les hare llegar su positiva reseña, ya que sirve como motivación y confirmación de que nuestro esfuerzo está cumpliendo con sus expectativas. Será un placer nos brinde la oportunidad de darle la bienvenida en su próxima visita a la Ciudad de México. Cordialmente, Fabiana Celommi VIP & Club Services Leader
4 out of 5
Recommended
for Couples
by nydia from Chihuahua

No tiene alberca

Posted Dec 9, 2014 on Hotels
Muy padre la habitación, pero No tiene alberca ni jacusi eso me falto
Comment from Hotel Management
Jul 2, 2015 by Helena Mora, Hotel Management
Estimada Nydia, En nombre de Sheraton Santa Fe agradecemos el valioso tiempo que tomó para llenar calificarnos y dejarnos sus comentarios por este medio. Es un placer para mí leer su amable comentario respecto a nuestras amplias habitaciones, únicas en la zona de Santa Fe. Por otra parte para nosotros resulta muy importante obtener una retroalimentación de parte de nuestros huéspedes, es por esto que agradecemos su sugerencia acerca de la alberca y reportaremos la misma a nuestro Director General. Será un placer nos brinde la oportunidad de darle la bienvenida nuevamente en Sheraton Santa Fe, en su próxima visita a la Ciudad de México. Cordialmente, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Families
by Jose F

Posted Dec 2, 2014 on Hotels
Comment from Hotel Management
Jul 1, 2015 by Helena Mora, Hotel Management
Estimado José, En nombre de Sheraton Santa Fe agradecemos mucho el valioso tiempo que se tomó para calificarnos por este medio. Esperamos poder darle la Bienvenida nuevamente en su próximo viaje a la Ciudad de México. Cordialmente, Helena Mora VIP & Club Services Leader.
5 out of 5
Recommended
for Business Travelers
by Risha

Posted Oct 8, 2014 on Hotels
Comment from Hotel Management
Jul 1, 2015 by Helena Mora, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe, we want to thank you for your valuable time to fill the survey out. We are truly glad to hear about your positive impression which serves as motivation for our staff . We look forward having the pleasure to welcome you again at Sheraton Santa Fe, in your next trip to Mexico City. Sincerely, Helena Mora VIP & Club Services Leader.
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa Canada

Hotel Stay

Posted Oct 4, 2014
Pros: Location and room
Cons: Great place nothing I I can sy they can improvr
Location: Great location Good resturants near by and i the hotel
Great hotel staff and great location Very good and humorous staff
Comment from Hotel Management
May 2, 2015 by Lobby Ambassador, Hotel Management
Dear Guest, We hope you are having an excellent day. We want to thank you for taking the time to share your amazing reviews with us. We are so pleased to read your review about your last experience with us, it is so great for us to know that our rooms, location, facilities and service fulfilled your travelling needs, all this process is with the purpose of making you feel in a special and comfortable atmosphere. We will be thrilled to know when we have the pleasure to welcome you again at Sheraton Santa Fe in your next trip to Mexico City. Kind Regards. Adriana Espinosa Lobby Ambassador
5 out of 5
Recommended
by Doron from chicago

Great Hotel

Posted Sep 29, 2014 on Hotels
I didn't expect such a large room, and don't know if I was upgraded. Staff was extremely courteous. If you are doing business in Santa Fe, it is very convenient, but when it rains the road to the hotel is the same road out of Santa Fe and it could take 20 minutes to go 2 blocks. Unfortunately a lot of the hotels are in the same area.
Comment from Hotel Management
Jan 3, 2015 by Lobby Ambassador, Hotel Management
Dear Guest, Hope you are having a wonderful day, your comments regarding your recent stay with are extremely to us, because it means that the effort of each and every person in our staff rewarding I would like to let you know that it is a pleasure for us receiving you again at Sheraton Santa Fe, our primary concern is giving a memorable experience to our guests, thank you for let us know with your kind reviews that you enjoyed your last stay with us, your comments really inspire and motivate our staff to keep on the good work. We are excited to know that our totally renovated rooms and facilities fulfilled your needs, all this process is with the purpose of making you feel in a special and comfortable atmosphere, we want to make Sheraton Santa Fe your “home far away from home”. We hope having the pleasure to welcome you again very soon. Kind Regards, Adriana Espinosa Lobby Ambassador