Ratings based on 91 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

nice hotel close to shopping center

Posted Nov 23, 2016
very nice hotel to stay im santa fe area close to the shopping center and in the business area of santafe
Comment from Hotel Management
Nov 23, 2016 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we appreciate you taking your valuable time to give us your comments. We are pleased to hear about your positive impressions, your opinion is truly valuable to us, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Estimado Huésped, En nombre de Sheraton Santa Fe esperamos tenga un excelente día y apreciamos el valioso tiempo que tomo para dejarnos sus comentarios por este medio. Es un placer para nosotros recibir tan positivas calificaciones; para nuestro equipo resulta muy importante obtener una retroalimentación de parte de nuestros huéspedes, gracias a esto podemos mejorar nuestras operaciones y la calidad en el servicio. Será un placer nos brinde la oportunidad de darle la bienvenida nuevamente en Sheraton Santa Fe en su próxima visita a la Ciudad de México. Cordialmente, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
i was a brief stay but it was comfortable
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Estimado Huésped, On behalf of Sheraton Santa Fe we hope you are having an excellent day. Your feedback regarding your recent stay was brought to our attention We appreciate you taking your valuable time to give us your comments. We are pleased to hear about your positive impressions, your opinion is truly valuable to us, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Awesome service good hospitality

Posted Oct 22, 2016 on Hotels
Awesome service good hospitality
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we hope you are having an excellent day. Your feedback regarding your recent stay was brought to our attention. We appreciate you taking your valuable time to fill it out. We are pleased to hear about your positive impressions, this way we can offer to our guests better experiences and a better service each time. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Great Stay

Posted Apr 27, 2016 on Hotels
This hotel is great. The service is great, and the rooms are large and very comfortable.
Comment from Hotel Management
Jul 2, 2016 by Helena Mora, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we appreciate you taking your valuable time to give us your comments. W are pleased to hear about your positive impressions regarding our rooms and the services provided. Your opinion is truly valuable to us, so please if there is any suggestion you want to make to improve our service, we will appreciate it, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again at Sheraton Santa Fe on you next trip to México City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2016
Excellent service Speedy room service Flexible staff Great upgrade
Comment from Hotel Management
Feb 8, 2016 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we thank yuo for sharing your comments with us. We are pleased to know that we provided you an excellent service.Your feedback always serves as motivation for our staff to keep going with their professional service. They will be thrilled to read your amazing reviews regarding to your recent stay We hope to welcome you again on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Illinois

Great room, competitive price

Posted Nov 28, 2015
Pros: Comfort, courtesy.
Cons: Nothing that I could see.
Location: I recommend this as a business hotel, but it is not a good location for tourists. Santa Fe is not pedestrian-friendly, so expect to take taxis.
Everything about this hotel was excellent. The room was large and comfortable, well appointed, and the staff was courteous and attentive. The restaurant is good although not great, but there are many other restaurants within a few blocks' walking distance.
Comment from Hotel Management
Nov 30, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we thank you for your comments. We are pleased to hear about your positive impressions which serve as motivation for our staff and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your expectations. They will be thrilled to read your amazing reviews. We look forward to welcome you again at Sheraton Santa Fe. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by Gerard from Sydney

Business traveller

Posted Nov 23, 2015 on Hotels
Hotel was excellent in a prime location in Santa Fe. Very comfortable, modern and large room. Only negative was that the reservation was confirmed by hotels.com but apparently not by the hotel. Had to stay the first night in another hotel.
Comment from Hotel Management
Jan 30, 2016 by Helena Mora, Hotel Management
Dear Gerard, On behalf of Sheraton Santa Fe we hope you have an excellent day. As you mention, your reservation was made through hotels.com; we were totally out of rooms for that night and our reservations department never confirmed to hotels.com your reservation. We assist you as much as possible since your reservation was made afther the hotel was out of rooms. Hoping we can welcome you in a near future, we are at your service. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by Kathryn from Puebla, MX

Posted Oct 12, 2015 on Hotels
As we weren't' there on business, I wish they had had free wifi, at least in the lobby, as other Sheraton's have. So I went across the street to use theirs. Other than that, a very nice hotel.
Comment from Hotel Management
Dec 19, 2015 by Helena Mora, Hotel Management
Dear Kathryn, On behalf of Sheraton Santa Fe we appreciate the time you took to give us your review. We really thank you for sharing with us your experience, regarding to the Wi Fi, we will be giving your suggestions to the managers involved. Your opinion is truly valuable to us, this way we can offer to our guests better experiences. We hope to welcome you again soon at the Sheraton Santa Fe. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico

Sheraton Santa Fe

Posted Sep 26, 2015
Pros: Location, quality, cost.
Location: Garden mall and great restaurants all within walking distance.
This my first stay at Sheraton Santa Fe. Normally I stay in Polanco at one of the big hotels on Campos Elios but this was 1/2 the price and the same quality. The area is great for traveling around the city withe easy access to the toll roads and tunnels. Plenty of Uber's waiting close by and very safe and comfortable to walk around the area to the many excellent restaurants and shops. The only negative is that even though I am a Starwood Preferred Guest I booked the room on Expedia so I had to pay extra for wifi. Still a great value!
Comment from Hotel Management
Oct 2, 2015 by VIP & Club Services Leader, Hotel Management
Dear Guest, On Behalf of Sheraton Santa Fe we appreciate the time you took to give us your kind review. Indeed Santa Fe has grown so much offering several options in business, but also you can spend a great time, including cultural, entertainment, and night life activities. Regards, Helena Mora