Ratings based on 159 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara, Mex

Great and pet friendly!

Posted Mar 10, 2017
I've been staying here several times, always great and friendly staff, great location, parking, facilities, if you are going to Santa Fe this is the place to stay, and the best of all, is pet friendly!!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
5 out of 5
by Patricia M

Posted Apr 19, 2016 on Hotels
I had a one bedroom executive suite...huge living room, bedroom and bathroom. The location is ideal if you do not to go to the Centro or Polanco areas. Great restaurants and shopping right next door. I loved this hotel because of the room size and convenience plus it was a great value for the money.
Comment from Hotel Management
by Stadia Suites, Hotel Management
Dear Patricia, We are so glad to know that your stay was fine and all accommodations were what you needed. We will keep improving in our service for you to have a wonderful stay. Thank you so much for your comments, it's an honor to receive them. Sincerely, Antonio Marusich General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Hongkong

In the center of Santa Fe

Posted Jan 20, 2016
Pros: Staff is nice, location is good
Cons: Housekeeping which is doing their job ....
Location: Santa Fe Mall, plenty of nice restaurants etc nearby
A relatively nice hotel in the center of Santa Fe, shopping mall right behind it. A lot of food options and stuff nearby. Room not as pictured at Experia, much smaller, but OK. No housekeeping done. Housekeeper was in room, took tip, but did not do anything. Aside from that, nice breakfast at convenient hours. As I recall 6 - 11.30 am. I would go again. As it is an convenient option.
Comment from Hotel Management
Feb 4, 2016 by General Manager, Hotel Management
Dear guest, I really appreciate your valuable comments, these information help us to improve in ths specifica areas in which we are having concerns. We will train and recover the quality in Housekeeping service. I really apologize for these bad impression of our service. It is our duty and our conviction to make your stay as comfortable as possible, thank you so much for your time and your feedback. Sincerely, Antonio Marusich General Manager
4 out of 5
Recommended
for Business Travelers
by Eduardo U.

Great Value in Santa Fe area in Mexico

Posted Dec 11, 2015 on Orbitz
Great option in the area. Conviniently located closed to shopping , restaurants and different corporate offices. This is my 7 or 8 stay.. I think.
5 out of 5
by James from Hopedale, MA

Excellent hotel

Posted Nov 18, 2015 on Hotels
Traveling for business. Very pleased with hotel staff, room, and area where hotel is located. Breakfast buffet was good and convenient. Only negative is that it took several minutes running the shower before the water was hot.
Comment from Hotel Management
Jan 23, 2016 by Stadia Suites, Hotel Management
Dear James, Thank you so much for sharing your experience with us, it allows us to improve in our services and facilities. About the shower area, we will verify that works correctly and fix it in order to avoid this problem appears again. It has been a pleasure to have you at home, we look forward to see you soon. Sincerely, Antonio Marusich General Manager
5 out of 5
Recommended
for Couples
by Robert W.

Vacation

Posted Nov 3, 2015 on Orbitz
The stay exceeded all my expectations. The front desk sent someone up to the room to take my blood pressure when I had a spike. My digital luggage scale broke. The front desk provided loaner. It could not have been better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aguascalientes

Nice hotel near mall and in the middle of santa fe

Posted Oct 26, 2015
Pros: room cleaness
Location: Near mall and in the middle of santa fe
Excelent location, new facilty and kind staff, room with convenient kitchenette
Comment from Hotel Management
Dec 28, 2015 by General Manager, Hotel Management
Dear guest, It's a real pleasure to know that your stay was good enough. We will improve in our services in order to give you the service that you deserve. Thank you so much for your time. Antonio Marusich
1 out of 5
Recommended
for Business Travelers
by Eduardo U.

Excellent Value

Posted Sep 25, 2015 on Orbitz
Great location for business in Santa Fe area , excellent price/value. Good breakfast.
2 out of 5
by A verified traveler from colombia

Not a 3 Star hotel al all. good location

Posted Sep 11, 2015
Pros: Location only!
Location: Good location
Terrible Bed, staff not friendly at all. Breakfast terrible service inorder yo get your eggs
Comment from Hotel Management
Sep 24, 2015 by General Manager, Hotel Management
Dear guest, We really appreciate your comments, this allow us to verify our deficiencies and improve on them shortly. We will train our staff in order to provide a quality service, verify our beds and all our facilites and audit food to eliminate all the bad product, we really apologize for this.