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Overview of Stara* Hamburgo

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Terrace/Patio
Terrace/Patio
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
VIP Access

Stara* Hamburgo

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationPaseo de la Reforma5 min walk
    Popular LocationThe Angel of Independence Monument13 min walk
    Popular LocationMonument to the Revolution14 min walk
    AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)27 min drive

Choose dates to view prices

About this area

Mexico City

Located in Mexico City's Zona Rosa neighborhood, Stara* Hamburgo is in the city center and near the airport. Museo de Cera and Paseo de la Reforma are cultural highlights, and some of the area's notable landmarks include The Angel of Independence Monument and Zocalo. Looking to enjoy an event or a game while in town? See what's going on at Autodromo Hermanos Rodriguez. Spend some time exploring the area's activities, including outlet shopping.
Popular Location

What's nearby

  • Paseo de la Reforma - 5 min walk
  • Reforma 222 - 5 min walk
  • Museo de Cera - 5 min walk
  • The Angel of Independence Monument - 13 min walk
  • Monument to the Revolution - 14 min walk

Getting around

  • Mexico City Buenavista Station - 3 min drive
  • Cuauhtemoc Station - 10 min walk
  • Benito Juarez International Airport (MEX) - 27 min drive

Restaurants

  • Luna Bistro — 1 min walk
  • Roof Garden — 1 min walk
  • El Bajio — 3 min walk
  • Cordon Bleu — 3 min walk
  • Parrilla Leonesa Zona Rosa — 4 min walk

About this property

Stara* Hamburgo

4-star Mexico City hotel in Zona Rosa, walk to Paseo de la Reforma
2 restaurants, a full-service spa, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, 2 coffee shops/cafés, and a snack bar/deli are onsite. All 60 soundproofed rooms feature free WiFi and Select Comfort beds. Comforts include Egyptian cotton sheets and down comforters, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Stara* Hamburgo offers 60 accommodations with minibars and safes. These individually decorated and furnished accommodations have separate living rooms. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Celestial Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 60 kilometers

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–8:00 AM: USD 15-30 per person
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • Art gallery
  • Designer stores
  • Fitness center
  • Full-service spa
  • Shopping

Family friendly

  • Laundry facilities
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (1615 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Shower
  • Towels

Entertainment

  • 50-inch Smart TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate living room
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Stara Hamburgo Adults Aparthotel Mexico City
Stara Hamburgo Adults Aparthotel
Stara Hamburgo Adults Mexico City
Stara Hamburgo Adults
Stara* Hamburgo Adults only
Stara Hamburgo Hotel Mexico City
Stara Hamburgo Hotel
Stara Hamburgo Mexico City
Stara Hamburgo
Stara* Hamburgo Hotel
Stara* Hamburgo Mexico City
Stara* Hamburgo Hotel Mexico City

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 64 out of 83 reviews
5 - Excellent 77%
Rating 4 - Good. 14 out of 83 reviews
4 - Good 17%
Rating 3 - Okay. 4 out of 83 reviews
3 - Okay 5%
Rating 2 - Poor. 0 out of 83 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 83 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, upscale, modern hotel with courteous staff. The view from my room was nothing special, in fact I had to have the blinds down because it overlooked an unfinished building a cross the street. The room itself was very spacious with a living room. Hotel restaurants and rooftop patio were nice. On the down side, the AC in the room was so noisy I was unable to keep it on at night and the TV did not have any international channels not any in English. Overall it was a nice stay.
Stayed 2 nights in Feb 2020

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff friendliness. The concierge Sergio was outstanding.
Stayed 4 nights in Feb 2020

5/5 Excellent

Stayed 6 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay in CDMX
We absolutely loved staying in Stara* Hamburgo while in CDMX. The location is perfect - Juarez is central to everything from Polanco to Roma Norte to La Condesa to the Centro Historico, and also has a ton of great restaurants and nightlife nearby. The staff is beyond accommodating and was always happy to go above and beyond for us - Sergio at the concierge helped us with numerous sightseeing bookings and was always willing to offer suggestions or guidance on things to do or see. The rooms are spacious, comfortable and clean, and the included breakfast includes a large spread (and everything is delicious!) We'd definitely stay here again next time we're in CDMX.
Stayed 7 nights in Dec 2019