Bar (on property)

Reviews of The Green Park Hotel

4 out of 5
The Green Park Hotel
Av Costituyentes No 99, Col San Miguel Chapultepec, Mexico City

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 470 reviews" "
Rating 8 - Good. 127 out of 470 reviews" "
Rating 6 - Okay. 39 out of 470 reviews" "
Rating 4 - Poor. 16 out of 470 reviews" "
Rating 2 - Terrible. 17 out of 470 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Business traveler
Disliked: Staff & service
Recently stayed for a business trip and found the hotel empty, I think within a week’s stay I came across 3 other guests. Very noisy rooms caused by the main road outside, I found the shower to be okay but it took a while to get warm, pressure was ok. The room sizes are large and have plenty of space. Breakfast was very limited, A plate of fruit slices and a choice of eggs fried or scrambled, coffee on tap and juices. In general the service was good, however being told by a waiter that you’re breakfast is free but my service isn’t was unexpected, I appreciate tips make up their salaries but there’s a better way to express that. All in all an okay stay but I won’t be returning for a 2nd stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Arturo

Stayed 1 night in Mar 2024

6/10 Okay

Kathryn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
On the very edge of Condessa - not really walkable to Roma Norte. Very large, loud and busy road between the hotel and the park - bring earplugs. This is not a serene location. The exhaust fumes can be smelled through closed windows once the traffic starts. Shower was terrible, only one of the many shower heads worked and it was barely a drizzle. Bring your own shampoo and conditioner. Quite dated but clean. They gave us lots of pillows so that was great. We didn’t try the restaurant or any other facilities as the front desk person explained nothing about it to us. The television was large and new.

10/10 Excellent

Holly, Laguna Niguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Lots of PROs and just a couple CONs. The good far outweighed the bad. Our room was wonderful, big, clean, comfortable. We had a suite and it overlooked the park. CON was the street noise. It is loud. We were so tired after days out we fell asleep anyway. Service in the bar and bartender Gustavo was fantastic! Raul was fantastic too! By chance we met the owner on New Years day and he was delightful. PRO The front desk clerk (Edwardo) that worked morning shift was wonderful, helpful, friendly. CON The late afternoon/night front desk clerk was lazy, not friendly and not helpful (didn’t get his name). He was the only bad staff member we had to interact with. Everyone else was great. The worst CON was the water in shower. It sometimes was cold. We read water pressure was bad in other reviews. We had no problem with water pressure, just getting hot showers was hit or miss. My husband thought he figured out how to place the shower head to get maximum heated water. I took a couple cold showers in our 7 day stay. Some days water was hot and fine. Lastly, the maids and maid service team were great. They accommodated our schedule and gave use bottled water whenever we asked. Great service there! Would recommend the hotel. Just be prepared for street noise and possibly a few cold showers and you’ll enjoy this place! We would stay here again!!
Stayed 7 nights in Dec 2023
Response from SALES MANAGER on Jan 11, 2024
Dear Ms. Holly: thank you very much for taking the time to write us and give us the opportunity to have you in this house, all comments are welcome and help us to be better every day, with the purpose of giving our guests a wonderful and unique experience, we are working on the continuous improvement of our facilities and give our best effort in attention and service to our customers. thank you for giving us the great pleasure of having you here and we look forward to a return to our facilities. thanks for staying with us.

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great service Location not that good
Stayed 2 nights in Nov 2023
Response from Gerencia de ventas on Nov 17, 2023
Estimado Sr, Miguel: Estamos muy agradecidos con su comentario , el cual nos compromete a seguir manteniendo nuestro nivel de calidad en el servicio con todos nuestros huéspedes.Muchas gracias por hospedarse con nosotros. Deseamos regrese pronto.

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Gerencia de ventas on Nov 10, 2023
Estimada Srita Ana, muchas gracias, por su gentil comentario, en esta su casa nos esforzamos por dar una atención y calidad en todas nuestras áreas.Esperamos verla pronto.

10/10 Excellent

Joseph

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, luxurious hotel. Huge rooms, top notch service. Noisy due to location on main road, but wonderful across from major park in MC. If you buy the Continental Breakfast, always ask for the “Fruta,” over the “jugo,” the fresh fruit plate is glorious. The menu breakfasts are plentiful and really well cooked. The beds are harder than hell, so if you are older, or a tad arthritic, you are likely going to spend a lot of time tossing and turning all night. This is the age of Casper, Saatva, and more superior foam-based, reasonably-priced mattresses for this level of property to be so far behind, no matter the country. Front Desk is English-certified. No worries there. Be sure to give the Front Desk a CC FOR INCIDENTALS. They won’t necessarily ask for one if you have prepaid via Expedia, etc. that will allow you to put charges at the bar and restaurant on your account. Otherwise, it will be pay-as-you-go everywhere in the property. This is a beautiful property, in a very safe neighborhood, across from MC’s “Central Park.” It shames the “majors” (Hilton, Hyatt, etc) in El Centro for pure class, and is little more than a $10-15 Uber from ANYWHERE in the city. The hotel based driver/car is overpriced. But, if you are a newb, there is value to having a dude standing there with your name on it. The price: $100, one-way! Uber is available, but get your Google Translate tuned up. Use an Uber to go back to the APO…about $20.
Response from Gerente de Ventas on Nov 7, 2023
Dear Mr. Joseph: Thank you for taking the time to evaluate our services and facilities, for us it is important to listen to our guests and consider your opinion, we are sure that we work every day to make your stay better than ever, we invite you to visit us again in the near future. thank you for staying with us.

8/10 Good

Julie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Gerente de Ventas on Nov 6, 2023
Thank you Miss. Julie; we appreciate you time to give us your opinion , all comments are valuables and allows us to grow and improve, always thinking about making our guests' stay a pleasant one. thank you for stayin with us.

10/10 Excellent

SONIA ALEJANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 2 nights in Oct 2023
Response from Gerente de Ventas on Nov 2, 2023
Estimada Srita. Sonia Alejandra; Muchas gracias por tomarse el tiempo para darnos a conocer sus comentarios y su valoración, en esta su casa nos esmeramos para generar buenas experiencias a nuestros clientes y superar sus expectativas, esperamos verla de nuevo en futuro cercano.

6/10 Okay

Niloofar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are amazing and friendly, but the hotel facilities are so bad, one of worst showers I’ve ever had, even they fix it again wasn’t work, also the room doesn’t have small refrigerator, hairdryer, location is far from the downtown so if you are coming to visit the city do not get the hotel this area.
Stayed 4 nights in Oct 2023
Response from Gerente de Ventas on Nov 2, 2023
Dear Mr. Niloofar, Thanks for givin us your comments we are, working in our quality process and we are making changes about equipment in our rooms, Our Hotel is located 10 minutes by car from downtown, we assure our clientes will see those changes.we hope to see you soon.

2/10 Terrible

Magda

Liked: Cleanliness
The room super hot and the air conditioner unit doesn't work.
Stayed 1 night in Jun 2023
Response from Magda on Jun 7, 2023
Thank you for taking the time to share your experience with us, we are sorry for not being able to explain you the proper use of the air conditioning system, since we knew about this inconvenient at the time of your departure.We hope to have your preference in the future

10/10 Excellent

Paola

Stayed 1 night in May 2023
Response from paola on Jun 7, 2023
Agradecemos su valoración positiva y esperamos seguir contando con su preferencia

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Green Park Hotel is gorgeous, elegant, cozy, spotless, and pampering. The food in the restaurant is outstanding. Even more wonderful than the hotel itself are the loving, kind, helpful and delightful staff there. We were in Mexico City to visit a very sick family member in the hospital and we felt like the compassionate staff carried us through a very difficult time! Muchas gracias to dear Rene, Gerardo, Luis, Musio, Alejandro, and all the others who took such good care of us!
Stayed 4 nights in Apr 2023
Response from Rene on Apr 9, 2023
In the name of all the workers from "The Green Park Hotel Boutique" we appreciate that you selected to us for stayed in your visit to Mexico City, we do anything to take care our guest that you will feel at home.We espect you come back soon.Best regards.The Management

2/10 Terrible

Carlos

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bed sheets were not clean, no change was offered, not even a change of room.
Stayed 1 night in Mar 2023
Response from Management on Mar 15, 2023
On behalf of all the staff at The Green Park hotel, we offer a sincere apology, we will work in this important area of opportunity and we hope to have you home soon

10/10 Excellent

Jia L

Business traveler
Liked: Cleanliness, room comfort
Great Stay, Would Recommend
It's a comfortable stay. The entire vibe of the hotel is a little vintage. While the balcony view is nice, it's located near a very busy street. So it's hard to actually sit at the balcony and enjoy a quiet afternoon. Desk service can communicate in English, room service was quick and reliable.
Stayed 1 night in Nov 2022
Response from The Green Park Hotel Boutique on Mar 3, 2023
We appreciate your comments, which are very important to us and we hope to have you home again soon.Best regards

8/10 Good

Israel

Stayed 1 night in Dec 2022
Response from Rodrigo Ortíz on Dec 16, 2022
Estimado Israel,Gracias por su evaluación, le invitamos a regresar muy pronto!Saludos cordiales,Rodrigo OrtízGerencia

8/10 Good

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a beautifully renovated space that has much to recommend it. The rooms are spacious and elegantly furnished, with huge bathrooms (double sink, stall shower and soaking bath), with tv's in the bedroom and bathroom (though there was no sound for CNN, the only English language station). The lobby is also elegant and beautifully done. The hotel is located across the street from a major park. The staff was unfailingly nice and helpful, and the day desk person was particularly helpful. The two hotel restaurants were fine and the breakfast was good. On the negative side, the location was a bit far from anywhere you might want to visit (nothing really walkable), although most places easily were accessed by Uber - there are very few restaurants or shops in walking distance. Apparently the subway goes under the property, and you can often feel the vibrations in the toilet area! The street in front of the hotel, which fronts on a central and lovely park, is quite busy, and the sounds from passing trucks can be a bit loud. I found the beds overly firm, but our friend liked it fine, so that is just an issue of taste; they have no feather pillows, only foam. If you stay at this hotel, throw in a nightlight and a multiple socket adapter as there are not a lot of outlets available in the room. In general, a very lovely place to stay, but not in a super-convenient neighborhood.
Stayed 8 nights in Oct 2022
Response from Rodrigo Ortíz on Dec 16, 2022
Dear, Elizabeth,Thanks for sharing your comments. I inform you that concrete actions were implemented to have greater comfort in all our rooms and we guarantee that on your next visit, you will see an improvement.Regards,Rodrigo OrtizManager

10/10 Excellent

Christopher, Mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2022
Response from hotel the green park on Jun 13, 2023
gracias por su preferencia.saludos.

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from recepcion the green park on Aug 29, 2022
Muchas gracias por calificar nuestros servicios,estaremos complacidos de volverla a recibir con el mejor gusto en el hotel the green park que es su casa.saludos cordiales

10/10 Excellent

Bettina

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we got set back in time and felt like we were in the 30is or 40is. It was a really lovely experience.
Stayed 3 nights in May 2022

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Slow restaurant service. Fancy shower worked poorl
Stayed 5 nights in May 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Green Park was wonderful! The hotel was beautifully appointed, elegant and clean, the staff was friendly and attentive. I would suggest that it would be helpful if the rooms had a mini fridge, access to ice and available irons. The restaurants were very nice and the food was very good. Also, in our room, the shower jet system did not work well making the water pressure too low for a comfortable shower. All in all we had a marvelous stay at the hotel and highly recommend it.
Stayed 5 nights in May 2022

6/10 Okay

maria

Liked: Cleanliness, staff & service
There are NO vending machines, BRING WATER/ BEVERAGES OR GO THIRSTY. Shower did not drain which was pretty disgusting. The "fancy" shower heads are needless and take up too much room in the shower.
Stayed 1 night in May 2022
Response from the green park hotel on May 8, 2022
We are very sorry for your experience with us and thank you for telling us, we will improve in those aspects. We hope to have your kind choice again in the future. best regards the green park hotel

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean and shiny, comfortable, free bikes were a wonderful way to enjoy a day and the hotel is in the perfect location for biking to Roma or across the park to polanco. (Or Sunday all the way down the reforma) we loved Mexico City. The bar and view cafe was not popular but the greenpark cafe was great!
Stayed 1 night in Feb 2022
Response from the green park on Feb 22, 2022
It so wonderful to red this words,was a plesure to stay with us.and we hope to have you again on your next trip best regards

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding.
Stayed 2 nights in Jan 2022
Response from Eric Nuñez on Jan 30, 2022
Thank you very much for your comments, that will be a great plaisure welcoming you again. Best regards,

6/10 Okay

Carey Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good.
Stayed 1 night in Dec 2021
Response from Eduardo Ramirez on Jan 4, 2022
We look forward to welcome you back and exceed your expectations. Thank you for choosing The Green Park Hotel

10/10 Excellent

Phelan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Super amazing room. Will definitely stay here again!
Stayed 6 nights in Dec 2021
Response from Eric Nuñez on Dec 22, 2021
Thank you very much! It was a great pleasure to serve you, hope to see you again! kind regards,

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021
Response from Eric Nuñez on Nov 9, 2021
Muchas gracias, fue un placer servirle. Cordialmente,

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classical style, European feel, great bathroom with tub
Stayed 3 nights in Oct 2021
Response from Eric Nuñez on Oct 23, 2021
Thank you very much for your comments, we will be glad to serve you once again. kind regards,

8/10 Good

Rosanna, Bronx

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most of services were unable, rooftop, bar, tea time.
Stayed 4 nights in Sep 2021
Response from Eric Nuñez on Sep 16, 2021
Thank you very much for you comments, we hope to open soon our services and welcome you again. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2021
Response from Eric Nuñez on Aug 26, 2021
Muchas gracias, estamos a sus ordenes y con el deseo de volverle a servir.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the friendliest.nice decor. We would have liked a refrigerator. The thickest towels. Nice
Stayed 5 nights in Jul 2021
Response from Mariana on Aug 10, 2021
¡Muchas gracias por su preferencia y sus comentarios! Le esperamos con todo el gusto.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was all around great!
Stayed 2 nights in Jul 2021
Response from Eric Nuñez on Jul 28, 2021
Thank you very much we look foward to welcome you again!.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was amazing and they were very helpfu
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Eric Nuñez on Jul 1, 2021
Muchas gracias! estamos a sus ordenes y en espera de volverle a servir.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 4 star hotel. Run down rooms, Noisy since it’s next to a busy street, and difficult to get into public park. I would recommend paying a little extra and staying at a better hotel
Stayed 4 nights in May 2021
Response from Eric Nuñez on Jun 8, 2021
Thank you very much for your comments, that will help us to get better.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 7 nights in May 2021
Response from Eric Nuñez on Jun 2, 2021
Gracias por sus comentarios, nos ayudaran a mejorar.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from Gustavo Cardoso on Apr 6, 2021
Agradecemos sus comentarios ya que son valiosos para nosotros a fin de brindarle una mejor experiencia. Esperamos su pronto regreso.

10/10 Excellent

Bryton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel
Excellent service, beautiful hotel. Not the most comfortable mattresses for a 4star hotel and the shower is a bit dated but overall a great experience with excellent service and a great location.
Stayed 2 nights in Mar 2021
Response from Eric Nuñez on Mar 16, 2021
Thank you very much for your comments, they will let us be better. We hope to serve you and welcome you once again Best regards,

10/10 Excellent

Oscar Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's location is unbeatable
Stayed 1 night in Dec 2020
Response from Luis cervantes - Front Desk manager on Dec 13, 2020
DEAR MR. OSCAR THANK YOU FOR YOUR COMMENTS WE ARE PLEASED TO KNOW THAT YOU HAD A PLEASANT STAY. WE HOPE TO HAVE YOU BACK WITH US

4/10 Poor

Alyssa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was a nice hotel but DEFINITELY not worth the price!
Stayed 1 night in Jun 2020
Response from Eric Nuñez (Manager) on Jun 13, 2020
Dear madame, thank you very much for you comments, and to know that you like the Hotel, Did you have a bad experience with our staff?

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
Stayed 1 night in Mar 2020
Response from Erick Jiménez A. on Mar 13, 2020
Thank you for taking your time in score us, we appreciate your valuable experience

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location with fabulous views of Chapultepec. Access to Chapultepec was also very easy, and that's one of the reasons we chose to stay at the Green Park. Staff was very friendly and accommodating. The room was spacious, well maintained, and had a luxurious bathroom. Its located on a busy street, but with closing the french doors minimized the noise--I slept well, and am sensitive to noise. There is an adjoining restaurant with dining in a lovely garden. Dining on the rooftop offered incredible views of the park.
Stayed 2 nights in Feb 2020
Response from Erick J. on Mar 3, 2020
Good Afternoon Mr. Brian, we appreciate your comments and we are glad you enjoy your stay with us, hoping you to see soon and create another good experience in our Hotel. Erick Jiménez A.

2/10 Terrible

Jose, Las Vegas

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Gave away my room, told me I was upgraded after the fact, reception made it seem like I was inconveniencing then after they rented my room without telling me and expected me to pay for upgrade, supposedly street view is a huge upgrade but they fail to tell you about all the loud traffic noice and expected me to repack and move at that moment. Was asked for $3000 peso hold for incidentals, there’s no mini fridge in the room or anything to consume. Advised reception, answer was it’s for room service, tried to use room service, couldn’t find a directory or was able to reach reception/operator. Phone in the room did not work, Terrance was always closed, same issue with phone, had to take elevator to lobby to ask for help, orders were incorrect half the time. Overall worst experience at a Hotel, they are not the luxury or boutique hotel they pretend to be.
Stayed 3 nights in Feb 2020
Response from Erick Jimenez on Feb 24, 2020
Good morning Mr. Arellano, thank you for your comments,we are very dissapointed to hear your bad experience in our Hotel i already investigated what happend and spoke personally with all deparments; the garanty that front desk requested it is a policy for all guests. I cordially invite you to come back and personally i will take care of your stay Erick Jimenez A.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Would stay here again
Stayed 3 nights in Feb 2020
Response from The Green Park Hotel on Feb 21, 2020
Thank you very much we hope to welcome you again in the future

8/10 Good

Ted, Los Angeles, CA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the restaurants said they would be open until 11pm, but when we would show up, they were closed or about to close. Not sure why the staff would not update guests on such schedule changes. This happened at their sister property and the Mexican-themed restaurant on such property. The traffic noise on Constituyentes was significant, not sure why they don't fully seal the balcony doors to reduce the traffic noise.
Stayed 3 nights in Feb 2020
Response from The Green Park Hotel on Feb 21, 2020
Thank you for your comments they will make us take care of this details.

8/10 Good

Rosa, San Francisco

Liked: Cleanliness, staff & service
Beautiful room. Great bathroom w tub and shower. Comfortable bed
Stayed 2 nights in Feb 2020
Response from The Green Park Hotel on Feb 13, 2020
Thank you very much for your comments, we will be pleased to serve you once again.

10/10 Excellent

Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms, in perfect condition
Stayed 1 night in Jan 2020
Response from The Green Park Hotel on Feb 15, 2020
Thank you very much! it would be a pleasure to welcome you again.