Ratings based on 171 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great hotel, great location, great gym

Posted May 5, 2017
Pros: Extremely well located if you're in Mexico for business in Santa Fe. Great restaurants within walking distance, nice gym and good breakfast
Cons: no
Location: Great restaurants within walking distance, nice gym and good breakfast. shopping malls nearby.
Extremely well located if you're in Mexico for business in Santa Fe. Great restaurants within walking distance, nice gym and good breakfast. Two shopping malls nearby, one within waking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Great choice!

Posted May 5, 2017
Pros: Great location.
Cons: Don't charge for concierge service.
Location: Fine restaurants in walking distance. Supermarket and even a movie theatre nearby.
We stayed for three nights. Staff were helpful all the time. Excellent location with a variety of fine restaurants on walking distance. For sure we will come back to these hotel. Highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley

Beautiful, thoughtful design, peaceful

Posted Apr 30, 2017
Love this hotel. Well designed - Cosy but not small, peaceful but not boring. The view from the top floor gym and outdoor seating area is glorious. Lots of nice areas to meet. Staff were 100% professional and considerate.
Comment from Hotel Management
May 4, 2017 by victor winkler, Hotel Management
thank you very much
5 out of 5
Recommended
for Business Travelers
by A verified traveler from California

Top of Business Class in Santa Fe

Posted Apr 2, 2017
Pros: Service, facility, room, location, Expedia pricing
Cons: n/a
Location: In the heart of Santa Fe district, walk to more restaurants and shops than you could use in one weeks time, everything else accessible by cab / uber
"It all went very well" this is everything a business traveler can hope to say upon return from any business trip, in this case - Mexico City - Santa Fe commercial area. From the moment of booking through Expedia, arrival by Uber from Mexico City airport and finally super attention starting with the bellman... "it all went very well" at the Westin, Mexico City, Santa Fe. Service, attentive service and more attentive service. SPG floor upgrades, excellent attention in restaurants... very helpful concierge services. Couldn't be better located. I reached for the address of a Lawyer I had met in a conference in Mexico City... we had agreed to meet up in Mexico... I did have to walk across the hotel entranceway to the modern building that houses my friends law office... I attended conference at a nearby hotel. I found all activities, venues in the general Santa Fe area fully accessilble from this Westin hotel location. It is my experience for over 40 years that Westin hotel design, facilities, staff and management consistently deliver on a high standard world wide.
4 out of 5
by Andrew

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
by jackie

Posted Mar 17, 2017 on Hotels
The hotel is beautiful and the staff was friendly and courteous.
Comment from Hotel Management
May 4, 2017
thank you Very Much
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Excellent service..clean attentive great location
Comment from Hotel Management
Mar 6, 2017 by Victor Winkler, Hotel Management
Many Thanks
5 out of 5
Recommended
for Couples
by A verified traveler

Hotel Staff

Posted Feb 15, 2017 on Orbitz
The hotel staff was beyond helpful and pleasant. They were able to go above and beyond. The location of the hotel is pretty far from any tourism sites but it does have a great view of the city and as well very safe area.
Comment from Hotel Management
Mar 6, 2017 by Victor Winkler, Hotel Management
Many Thanks
5 out of 5
by hector quirarte

Posted Jan 29, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
MUCHAS GRACIAS
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico

Excellent Hotel

Posted Jan 22, 2017
Pros: It is a five-star hotel.
Cons: More dining options.
Location: It is in a business district, surrounded by office buildings. There are restaurants in the área, and a shopping mall.
My wife and I stayed here to celebrate our anniversary, so we wanted to go all the way. It might seem a bit pricey, but it served our purposes in a very proper way. If we were to go on job-related trips (as has been our experience in the past), we would choose another option that were cheaper and closer to the downtown are of Mexico City. Santa Fe is a business district, and has an excellent shopping mall nearby.
Comment from Hotel Management
Mar 6, 2017 by Victor Winkler, Hotel Management
Thank you very much