I had booked two rooms with Queen beds. The description on the web site said each room had a sofa and sitting area, but they did not. Both rooms were cold and the temperature controls changed nothing - the temperature did not rise above 66 F. When I notified the desk, they did nothing. The second day, they sent one space heater when I complained again. The hotel staff who came to clean the room said it was too cold and brought another space heater. The rooms had a frosted, sealed window and we could not see outside or get natural light. We did not have hot water for two days, it was luke warm and they could not fix it. We could hear toilets flushing and elevators creaking all night. I stay at Hilton properties regularly and was surprised by how bad this facility was, I won't be staying there again.