Ratings based on 584 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR.

Thank You W Mexico City.

Posted Jul 7, 2017
Pros: Expedia.
Cons: Maybe a bit more action at the lobby on weekends.
Location: Polanco and Polanquito are the places to be. The hotel is right outside, but walking distance to all, including Chapultepec.
This hotel is well located, the rooms are fair, the lobby always in motion and the staff is simply superb.
Comment from Hotel Management
Jul 8, 2017 by Whatever / Whenever, Hotel Management
Hi Roberto; We have one of the best locations, even though there are a lot of places to discover if you have the time. Did you visit Coyoacan? It is a neighborhood in the south of Mexico City, Coyoacan's downtown looks like a traditional mexican town and Frida Kahlo used to live in that place! Don't forget to ask for the best recommendations to our W Insider, Yoshio Ayala in order to get the best tips of where and when should you go next time. Hope to see you soon! Whatever / Whenever
3 out of 5
by A verified traveler

excessive fee

Posted Jul 7, 2017
Pros: location
Cons: no hidden fees
Location: safe, beautiful
Accurate details need to be explained on making calls
Comment from Hotel Management
Jul 10, 2017 by Whatever / Whenever, Hotel Management
Hello; I'm sorry that you didn't receive the rates of the international calls. In case you need it, we can help you to buy an international prepaid phone card so you can know how much you are going to spend per call, just dial extension "0" or drop by to the Whatever / Whenever Desk in the lobby during your next stay. All the best; Whatever / Whenever
4 out of 5
by A verified traveler from New York

Modern & Comfortable Hotel

Posted Jul 5, 2017
Pros: The location is very convenient and comfort of the room is A++
Cons: nothing
Location: located in Polanco, it is easy to walk around to the local cafes and shopping centers
Room was wonderful, I loved the Bliss Spa toiletries!
Comment from Hotel Management
Jul 6, 2017 by Whatever / Whenever, Hotel Management
Hi Stefania; Thanks a lot for sharing this with us! Did you had the chance to try the temascal in our Away Spa? We are the only hotel that have on of those! Definitely is the best way to finish a long day and to start a massage. Hope to see you soon! Whatever / Whenever
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Mary

Excelente hotel

Posted Jul 2, 2017
This it's a unique hotel, beautiful and wonderful service! It's 100% recommend!
Comment from Hotel Management
Jul 7, 2017 by Whatever / Whenever, Hotel Management
Hi ale M; We broke the concept of the luxury brands with our design and our Whatever / Whenever philosophy, It's great to know you liked it! When are you coming back? Whatever / Whenever
5 out of 5
Recommended
for Everyone
by A verified traveler from El paso, TX

Great location, great stay

Posted May 31, 2017
This hotel is in a great, safe location in Mexico. The room was big and clean. The staff was extremely friendly and they have a great bar. Definitely going back!
Comment from Hotel Management
Jun 6, 2017 by Whatever / Whenever, Hotel Management
IIt's great to know you had an amazing time here in W Mexico City! Did you tried some coctels in our Living Room Bar? If you didn't, don't forget to drop by during your next stay with us. Hope to see you soon! Whatever / Whenever
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

In the right place!

Posted May 20, 2017
Great service, breakfast, room service and look and feel. In the center of Chapultepec-Polanco. Great for business travel or just for fun.
Comment from Hotel Management
Jun 4, 2017 by Whatever / Whenever, Hotel Management
Hi Norma; Thanks for sharing a bit of your stay with us! No matter if you are coming for business, sightseeing, just an escape or any other reason; there is no doubt that W is the place to be. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Reston

Nice Hotel

Posted May 17, 2017
Pros: location
There are a lot of restaurants in a walking distance. The staff is great and the ambiance is really nice.
Comment from Hotel Management
May 22, 2017 by Whatever / Whenever, Hotel Management
Thanks for sharing a bit of your stay with us Maria, it's great to know you had a great Experience with us! When are you coming back? Whatever / Whenever
2 out of 5
by A verified traveler from San Francisco, CA

Strange hotel.

Posted May 14, 2017
Pros: Location.
Cons: Lighting, noise.
Location: Polanco is one of the nicest areas in Mexico City, many restaurants and stores, close to the subway station,
Looked good from the outside, but too dark inside. Mostly noisy at the lobby with disco music blaring most of the time. Elevators were dark. Strange lobby restrooms with a bar inside, never saw anything like that. We had to keep requesting supplies for the coffeemaker in our room. Not very satisfied after what we paid. Location was great. Don't think we will return to this hotel.
Comment from Hotel Management
May 16, 2017 by Whatever / Whenever, Hotel Management
Hello Choly; We know our style could be impressive for some guests and I'm sorry to hear you didn't like the hotel as we wanted. We will check the issue with the coffe maker supplies with our Housekeeping Manager since this was something that could have been avoided, and i want to offer you an apology. Whatever / Whenever
4 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Apr 30, 2017
The location for this hotel is outstanding. At the heart of restaurants and safe Hotel services are best in class and personnel go out of their way to help
Comment from Hotel Management
May 6, 2017 by Whatever / Whenever, Hotel Management
Hello there; It's great to know you had a great stay and thank you for sharing it with us! We have a lot of thing to visit and do near by, next time do not hesitate and contact Yoshio Ayala, our W Insider, he will give you the best tips to discover the City. Hope to see you soon! Whatever / Whenever
5 out of 5
by steve

Exceptional experience in Mexico City

Posted Apr 18, 2017 on Hotels
We loved our stay at your excellent W Hotel. Food, service, beverage, room service, customer service, employee attitude and friendliness were exceptional. We especially enjoyed the very cool vibe and ambiance of your very well done, interesting decor. We will definitely return on our next trip to Mexico City as well as recommend your hotel to our friends. Keep up the great work.
Comment from Hotel Management
Apr 22, 2017 by W Mexico City, Hotel Management
Hello there Steve; WOW, looks like you had a complete W Experience with us! We love our style and it's great you liked too; but the cherry of the pie are our talent (staff) who will always helpe you in every posible way, that's part of our Whatever / Whenever philosphy. Hope to see you soon! Whatever / Whenever